InvGate Service Desk vs Auvik Comparison

Overview

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features...

Auvik’s cloud-based network management software automates and simplifies complex and time-consuming network tasks through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$150.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(71)

5

4

3

2

1

49

18

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(63)

5

4

3

2

1

45

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.
Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
I had it running in about 20 minutes. I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly.

Cons

Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
It assigns multiple tickets that have no relation to each other to your service requests.

Cons

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors.
Found out after the fact that we were being charged for every switch discovered at the moment of discovery, but only wanted to manage core devices. The issue was worked out, but it took time.
Portal is a bit slow to load, no native Hyper-V collector, a little complicated for learning how to administer, unable to embed or download visual map.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features66
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automatic Notifications
  • Budget Control
  • Change Management
  • Chat
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Graphical Workflow Editor
  • Historical Analysis
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Two-Factor Authentication
  • Visual Analytics
  • Workflow Management
  • Total features24
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Automatic Notifications
  • Budget Control
  • Change Management
  • Chat
  • Collaboration Tools
  • Commenting
  • Configurable Workflow
  • Configuration Management
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Graphical Workflow Editor
  • Historical Analysis
  • History Tracking
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Self Service Portal
  • Server Monitoring
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Two-Factor Authentication
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations6
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations15
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InvGate Service Desk vs. Auvik

See how InvGate Service Desk and Auvik stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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