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InvGate Service Desk vs BizPortals 365 Comparison

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Overview

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features...

BizPortals 365 is a SharePoint & Office 365-based collaboration & productivity tool with reporting & analytics for businesses of all sizes

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

52

19

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.2

5

4

3

2

1

1

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
The interface is awesome. We believe that in these terms is the best software on the market.

Pros

Not enoughreviews yet

Cons

Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
Organization, problem tracking, time management.
Workflows are subpar, even just a basic onboarding workflow is hard to build out.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features87
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Benefits Management
  • Budget Control
  • CMDB
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Security
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Office Directory
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Version Control
  • Video Management
  • Workflow Configuration
  • Workflow Management
  • Total features42
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Benefits Management
  • Budget Control
  • CMDB
  • Call Center Management
  • Categorization/Grouping
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard Creation
  • Data Security
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Feedback Management
  • File Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Forum / Discussion Board
  • Gamification
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Network Monitoring
  • Office Directory
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Assessment
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Version Control
  • Video Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations7
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations4
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk