InvGate Service Desk Pricing Plan & Cost Guide

InvGate Service Desk

IT service desk software

4.63/5 (75 reviews)

InvGate Service Desk Pricing

Free Trial: Available

Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed.

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Zoho Creator

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Rapise

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Caspio

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InvGate Service Desk Pricing Reviews

Pros

  • I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.Malcom C.Read the full review
  • The interface is awesome. We believe that in these terms is the best software on the market.Sergio O.Read the full review
  • Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.Windy H.Read the full review

Cons

  • Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.Verified ReviewerRead the full review
  • Organization, problem tracking, time management.Chris H.Read the full review
  • Workflows are subpar, even just a basic onboarding workflow is hard to build out.Collin F.Read the full review
100%
recommended this to a friend or a colleague

12 reviewers had the following to say about InvGate Service Desk's pricing:

John F.

Amazed that this good a service desk product exists for this price

Used daily for less than 6 months
Reviewed 2018-04-10
Review Source: Capterra

VALUE. This product does everything we wanted for an amazingly low cost.

Pros
Value for the money. This is a "Top Five" Service Desk platform for less than a quarter of the next best / cheapest option.

Cons
There's a little learning curve on where some of the settings are, but I wouldn't actually call that a "con" -- overall, it's easily the most intuitive service desk system I've set up (fifth one so far in my career.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sergio O.

Excellent !!

Reviewed 2016-01-11
Review Source: Software Advice

Pros
InvGate represents the harmony between a great software product and excellent graphic interface for the end user

Cons
We have no things we do not like this software. We think is a good product with low cost.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Gerardo Alexander F.

Great software for small companies

Used daily for less than 6 months
Reviewed 2018-05-08
Review Source: Capterra

Pros
Works well for small companies to maintain internal communication. The ticket creation works much better than all those internal emails. This software is well worth the price.

Cons
It takes some time to learn the system. No issues so far as I am still a relative new user. I have not come across any major concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

satisface to use a easy software

Used daily for 2+ years
Reviewed 2018-07-16
Review Source: Capterra

Pros
it is a very easy software to use and configure, adapt to our business needs. provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates

Cons
the relationship Price vs Product it's not agreement. the report module its very complicate to use and configure, dara extraction is complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher L.

Great software

Reviewed 2017-12-07
Review Source: Software Advice

Pros
This software is well worth the price and also it is very easy to use. I was able to implement the software in just a few days. And my staff likes it very well as also

Cons
customer Support could be better They have long Hold times And the staff could be a whole A lot more friendlier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Martin D.

Great solution.

Used daily for 1-2 years
Reviewed 2018-07-23
Review Source: Capterra

more control over the user request, more users happy, more business value added.

Pros
you can add a simple workflow in seconds or a complex one in minutes. is easy put your own process to work. The integration with Active Directory works great.

Cons
If you want go for a medium complex implementation, you will need consultancy. The setup is easy, the support is fine, but is not enough. More integration with Office 365 will be necessary soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patricio S.

Simple and very easy to use.

Reviewed 2015-08-05
Review Source: Capterra

This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities. It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports. It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

Rating breakdown

Ease of use
Customer support

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Greg D.

InvGate Service Desk Review

Used daily for 6-12 months
Reviewed 2017-06-16
Review Source: Software Advice

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Pros
Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

Cons
No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable. Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Craig E.

Great value for the money

Used daily for 2+ years
Reviewed 2018-06-28
Review Source: Capterra

We are able to integrate several departments together into one solution and to take care of all of our in-house forms with Invgate.

Pros
My employer and I reviewed several solutions and none of them combined the level of features with affordability like Invgate. The workflow solution was a game changer for us.

Cons
Some of the setup could benefit from being a little easier to use. Sometimes when you are setting things up the whole process gets monotonous and could be made a little easier. But you can't argue with the end product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nikolay K.

Convenient service, which allows solving many tasks at the enterprise

Used daily for 6-12 months
Reviewed 2018-09-23
Review Source: Capterra

Pros
This service has many functions and at the same time is easy to install and use. If you do not have any experience with products, it will take 30-40 minutes to install and configure the software. So I'll say that before you a cool service that allows you to set up work processes and accelerate the work in teams, with a minimum of effort and time. I am also happy about the possibility of integration with other programs, for example, Confluence.

Cons
I think that the only drawback of all such products is their high cost. Otherwise, I did not have any complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rene M.

Quick to get started with excellent support. Easy to use with added functionality.

Used daily for 6-12 months
Reviewed 2018-06-22
Review Source: Capterra

The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance. The support for electronic workflows is an bonus feature that has value.

Pros
The user interface is intuitive for quick adoption. Electronic workflows with forms management allows us to incorporate many business approval processes into a user request.

Cons
Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Igor V.

I use the Service Desk as a smart bid control

Used daily for 1-2 years
Reviewed 2018-08-23
Review Source: Capterra

Pros
The developers of the product support small companies and provide a tariff with a fixed amount of payment, amounting to 10 USD per month, and this is not very suitable for us, because we employ about two dozen people. But for small companies this is undoubtedly a plus. In my work, I mostly use reports and analytics, which are very well designed visually and practical - they are simple, functional and easy to use.

Cons
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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