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Enterprise grade product training and user onboarding

(7)

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iridize Pricing, Features, Reviews and Alternatives

iridize FAQs

Q. What type of pricing plans does iridize offer?

iridize has the following pricing plans:
Starting from: $500.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of iridize?

iridize has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does iridize support?

iridize supports the following languages:
English


Q. Does iridize offer an API?

Yes, iridize has an API available for use.


Q. What other apps does iridize integrate with?

iridize integrates with the following applications:
Zendesk Suite


Q. What level of support does iridize offer?

iridize offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

iridize product overview

Price starts from

500

Per month

What is iridize?

Catering to the training and support needs of employees and customers requires a paradigm shift. In a world where one doesn’t actually need to learn how to use new software, because it is designed to appeal to your intuition and familiarly recognized patterns, we cannot afford to waste resources on complex, in-depth instructive courses. PDF documentation and knowledge-bases begin gathering dust while quicker, more agile solutions are gaining momentum. Our new training and learning methods have to be quick, up to date, flexible and above all – they have to provide exactly what the users need, when they need it, even before they are aware that they need it.

Key benefits of using iridize

Iridize empowers you to create guides that accurately fit your users’ needs, using rules and conditions to design user-specific flows for individuals and roles. Boost the employee training experience.

Track, measure and analyze user engagement with guides, with our powerful analytics and user feedback tools. Optimize your training process to improve the learning curve and software adoption.

Collaborate with your team to create the perfect guide and leverage Iridize’s rich management tools to share, preview and manage user permissions, so that the training efforts encompass the entire organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

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Why am I seeing this?

iridize pricing information

Value for money

4.8

/5

20

Starting from

500

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

iridize features

Functionality

4.7

/5

20

Total features

1

9 categories

Most valued features by users

API

Functionality contenders

iridize users reviews

Overall Rating

4.7

/5

20

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

15

4

1

0

0

Pros
From the simplicity of their solution to the outstanding hands-on support and training, Iridize is a true Blessing for any Sass company.
The tool is easy to use and the Iridize team is wonderful to work with. Very supportive and responsive.
The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly.
Cons
We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around.
When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it.
We have been using Iridize guides on SharePoint trial system for over two years. The main challenge for us was to expose relevant features that our company provides in SharePoint.

Overall rating contenders

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Misti P.

Computer Software, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love Iridize

Reviewed 7 years ago

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros

Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons

We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

AR
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Verified reviewer

Medical Devices, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic product with superior, hands-on customer service from executive staff

Reviewed 7 years ago
Pros

We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even...

Cons

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these...

AR
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Verified reviewer

Marketing and Advertising, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Our use of Iridize

Reviewed 9 years ago

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!

Pros

No pros were added to this review

Cons

No cons were added to this review

PL
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Paul L.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredible Tool. Easy to use. Great support

Reviewed 6 years ago
Pros

I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier. Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

Cons

The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.

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Ravit S.

Information Technology and Services, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Engagement And on Boarding Tool

Reviewed 8 years ago

We have just started to use Iridize and integrate it to our Saas. The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly. Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent. With Iridize we communicate to our customers, providing information on new features and online help within the service context. Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros

Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons

Could improve the out of the box styling and the look and feel of their back-end system

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