Iridize Pricing, Features, Reviews & Comparison of Alternatives

Iridize

Enterprise grade product training and user onboarding

4.7/5 (20 reviews)

Iridize overview

What is Iridize?

Catering to the training and support needs of employees and customers requires a paradigm shift. In a world where one doesn’t actually need to learn how to use new software, because it is designed to appeal to your intuition and familiarly recognized patterns, we cannot afford to waste resources on complex, in-depth instructive courses. PDF documentation and knowledge-bases begin gathering dust while quicker, more agile solutions are gaining momentum. Our new training and learning methods have to be quick, up to date, flexible and above all – they have to provide exactly what the users need, when they need it, even before they are aware that they need it.

Pricing

Starting from
$500/month
Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia

Supported languages

English
Iridize screenshotIridize OverviewIridize screenshotIridize screenshotIridize screenshot

Iridize user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.2
  5.0
Misti Pinter

Love Iridize

Used daily for 6-12 months
Reviewed 2017-04-16
Review Source: GetApp

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros
Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons
We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Fantastic product with superior, hands-on customer service from executive staff

Used daily for 6-12 months
Reviewed 2017-09-20
Review Source: GetApp

Pros
We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor. This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it. It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have. As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Cons
We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely. I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions. I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Our use of Iridize

Reviewed 2015-12-03
Review Source: GetApp

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!

Rating breakdown

Value for money
Ease of use
Customer support

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Paul LaBarbera

Incredible Tool. Easy to use. Great support

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: GetApp

Pros
I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier. Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

Cons
The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ravit Sadeh

Great Customer Engagement And on Boarding Tool

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: GetApp

We have just started to use Iridize and integrate it to our Saas. The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly. Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent. With Iridize we communicate to our customers, providing information on new features and online help within the service context. Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros
Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons
Could improve the out of the box styling and the look and feel of their back-end system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Iridize pricing

Starting from
$500/month
Pricing options
Subscription
Free trial
View Pricing Plans

Iridize’s price plans begin at US$ 500 per month and we bill annually.

Iridize features

API

Access Control (175 other apps)
Activity Dashboard (231 other apps)
Activity Tracking (125 other apps)
Alerts / Escalation (119 other apps)
Auditing (121 other apps)
Automatic Notifications (173 other apps)
Collaboration Tools (111 other apps)
Compliance Management (126 other apps)
Data Import/Export (164 other apps)
Data Visualization (123 other apps)
Drag & Drop Interface (124 other apps)
Monitoring (268 other apps)
Real Time Data (116 other apps)
Real Time Monitoring (146 other apps)
Reporting & Statistics (195 other apps)
Search Functionality (116 other apps)
Third Party Integration (232 other apps)
User Management (110 other apps)
Workflow Management (138 other apps)

Videos and tutorials

Additional information for Iridize

Key features of Iridize

  • Behavior-responsive messaging
  • Target user/employees by role
  • Track activity per guide, user or app
  • Audit Trail support
  • Embed rich media (text, images, video, slideshare)
  • Cross platform and Device
  • Onboarding Widget
  • A/B testing
  • Coding Free
View All Features

Benefits

Iridize empowers you to create guides that accurately fit your users’ needs, using rules and conditions to design user-specific flows for individuals and roles. Boost the employee training experience.

Track, measure and analyze user engagement with guides, with our powerful analytics and user feedback tools. Optimize your training process to improve the learning curve and software adoption.

Collaborate with your team to create the perfect guide and leverage Iridize’s rich management tools to share, preview and manage user permissions, so that the training efforts encompass the entire organization.