Iridize Pricing, Features, Reviews & Comparison of Alternatives

Iridize

Enterprise grade product training and user onboarding

4.7/5 (20 reviews)

Iridize overview

Catering to the training and support needs of employees and customers requires a paradigm shift. In a world where one doesn’t actually need to learn how to use new software, because it is designed to appeal to your intuition and familiarly recognized patterns, we cannot afford to waste resources on complex, in-depth instructive courses. PDF documentation and knowledge-bases begin gathering dust while quicker, more agile solutions are gaining momentum. Our new training and learning methods have to be quick, up to date, flexible and above all – they have to provide exactly what the users need, when they need it, even before they are aware that they need it.
www.iridize.com

Pricing

Starting from
$500/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Europe, Latin America, Middle-East and Africa

Supported languages

English
Iridize screenshotIridize OverviewIridize screenshotIridize screenshotIridize screenshot

Iridize reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.2
  5.0
Anonymous

Fantastic product with superior, hands-on customer service from executive staff

Used daily for 6-12 months
Reviewed 2017-09-20
Review Source: GetApp

We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor. This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it. It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have. As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

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Misti Pinter

Love Iridize

Used daily for 6-12 months
Reviewed 2017-04-16
Review Source: GetApp

After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

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Lynne O'Farrell

Great product with superb support!

Used daily for less than 6 months
Reviewed 2018-07-25
Review Source: GetApp

Almost immediate response to any queries, and amazing one-to-one support. The completed guides have been extremely useful for our users in the pilot phase of our product, and the analysis of their usage is very helpful, showing that users are regularly viewing the guides. The multi-language support is great. Our users have access to guides in their native language.

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Paul LaBarbera

Incredible Tool. Easy to use. Great support

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: GetApp

I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier. Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.

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Ravit Sadeh

Great Customer Engagement And on Boarding Tool

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: GetApp

We have just started to use Iridize and integrate it to our Saas. The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly. Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent. With Iridize we communicate to our customers, providing information on new features and online help within the service context. Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

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Iridize pricing

Starting from
$500/month
Pricing options
Free trial
Subscription
View Pricing Plans

Iridize’s price plans begin at US$ 500 per month and we bill annually.

Iridize features

API

Access Control (75 other apps)
Activity Dashboard (117 other apps)
Activity Tracking (66 other apps)
Alerts / Escalation (57 other apps)
Application Integration (69 other apps)
Auditing (81 other apps)
Automatic Notifications (102 other apps)
Collaboration Tools (66 other apps)
Data Import/Export (83 other apps)
Drag & Drop Interface (86 other apps)
Monitoring (185 other apps)
Projections (63 other apps)
Real Time Data (77 other apps)
Real Time Monitoring (83 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (72 other apps)
SSL Security (69 other apps)
Third Party Integration (117 other apps)
Workflow Management (74 other apps)

Additional information for Iridize

Key features of Iridize

  • Behavior-responsive messaging
  • Target user/employees by role
  • Track activity per guide, user or app
  • Audit Trail support
  • Embed rich media (text, images, video, slideshare)
  • Cross platform and Device
  • Onboarding Widget
  • A/B testing
  • Coding Free
View All Features

Benefits

Iridize empowers you to create guides that accurately fit your users’ needs, using rules and conditions to design user-specific flows for individuals and roles. Boost the employee training experience.

Track, measure and analyze user engagement with guides, with our powerful analytics and user feedback tools. Optimize your training process to improve the learning curve and software adoption.

Collaborate with your team to create the perfect guide and leverage Iridize’s rich management tools to share, preview and manage user permissions, so that the training efforts encompass the entire organization.