Iridize vs Whatfix Comparison

Overview

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$500.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(20)

5

4

3

2

1

15

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

(58)

5

4

3

2

1

38

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The tool is easy to use and the Iridize team is wonderful to work with. Very supportive and responsive.
From the simplicity of their solution to the outstanding hands-on support and training, Iridize is a true Blessing for any Sass company.
Iridize is fun to use, and I am challenged to maximize my use of the Iridize options. Iridize Support is the best.

Pros

The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Ease of creating the flows, unobtrusiveness of the tool in our application, and simplicity of use. As much as the software, we are really impressed with the customer support provided.

Cons

We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around.
We have been using Iridize guides on SharePoint trial system for over two years. The main challenge for us was to expose relevant features that our company provides in SharePoint.
When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it.

Cons

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.
It's not technically a "con", but as they say, "you get what you pay for.
It is lack of analytical features. Some features is not easy to configure.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features1
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rich Text Editor
  • Visual Analytics
  • Widgets
  • Total features30
  • AICC Compliance
  • API
  • Access Control
  • Action Item Tracking
  • Activity Dashboard
  • Archiving & Retention
  • Asynchronous Learning
  • Behavior Tracking
  • CRM Integration
  • Client Management
  • Customer Activity Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Engagement Analytics
  • Feedback Management
  • Filtered Views
  • Interactive Content
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • Performance Reports
  • Preview Functionality
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Rich Text Editor
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations3
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations15
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Iridize vs. Whatfix

See how Iridize and Whatfix stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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