Iridize Features

Iridize

Enterprise grade product training and user onboarding

4.7/5 (20 reviews)

Iridize Feature Summary

  • Behavior-responsive messaging
  • Target user/employees by role
  • Track activity per guide, user or app
  • Audit Trail support
  • Embed rich media (text, images, video, slideshare)
  • Cross platform and Device
  • Onboarding Widget
  • A/B testing
  • Coding Free

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Iridize Feature Reviews

19 reviewers had the following to say about Iridize's features:

Ravit Sadeh

Verified Reviewer

Great Customer Engagement And on Boarding Tool

2016-11-22

Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros

Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons

Could improve the out of the box styling and the look and feel of their back-end system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
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Itai Kafri

Verified Reviewer

Iridize - the most useful tool in my education project

2015-12-07

Iridize cut the time to adoption to zero, and dramatically reduced the overhead of the Client Success Managers

Pros

Ease of use, amazing support, out-of-the-box solutions and continuous development directly connected to market demands.

Cons

missing some organizational tools. limited filtering limited reporting

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Paul LaBarbera

Verified Reviewer

Incredible Tool. Easy to use. Great support

2018-05-04

Pros

The way Iridize layers on top of any application is incredibly convenient.

Cons

It takes just a little practice (and HTML/CSS knowledge) to become a real master.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Romain Chambe

Verified Reviewer

A great tool to guide your users through your app

2016-12-20

Iridize is an incredibly flexible tool that opens a world of possibilities in order to onboard/guide/help your users in your app.

Pros

- Flexibility - Customer support - Value - Reliable

Cons

- Reporting could be improved a bit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Recommendations to others considering Iridize

A very good solution that I recommend to all companies wanting to become more self-service

Source: GetApp
Helpful?   Yes   No
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Chris King

Verified Reviewer

Iridize Launch and Experience

2016-05-12

We partnered with Iridize in order to deliver on-demand, context sensitive training, tutorial and workflow guides to our clients when using our CRM software application.

Pros

We actually heard about one client's Helpdesk personnel who was able to help out a user from his car.

Cons

Some of the menus for controlling conditions could be improved but are minor.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Antti Korhonen

Verified Reviewer

Using Iridize for customer onboarding & notifications

2017-09-04

Pros

I've been using Iridize for almost one year now to automate onboarding and give help to our customers whenever they have time and need for it - not when we can spend the time with the customers

Cons

- lacking heavy reporting tools (we need to provide evidence of usage and improvement to our EMT) - small company (missing enterprise level features, but they have been good at developing our good ideas)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Technical Communication Leader (Management Consulting company, 10001+ employees)
Verified Reviewer

Great tool for onboarding, documentation, and training

2015-12-07

We use Iridize to teach our users about the tasks they can complete in various applications. We also use Iridize to provide context-sensitive information.

Pros

The latest updates to the UI have been tremendous.

Cons

When needed though, they are happy to help and the turnaround time is fast.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Free Trial

Source: GetApp
Helpful?   Yes   No
Read more
Sue Romero

Verified Reviewer

Powerful Application

2016-05-25

We use Iridize to help users and administrators learn how to set up and use our applications. We use Iridize to connect users to the Help Center and guide them through different processes using the interactive tutorials and guides.

Pros

Holy Cow! Their Support Team is the best.

Cons

Iridize is powerful, this means it can sometimes be complex. Start simple, and then work your way up to complex. You'll be glad you did!

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Misti Pinter

Verified Reviewer

Love Iridize

2017-04-16

We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros

Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles.

Cons

Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Iridize

Download the trial and check it out.

Source: GetApp
Helpful?   Yes   No
Read more
Rimoun Owais

Verified Reviewer

Game changer for Software Training Projects

2017-05-04

Pros

The tool is easy to use and the Iridize team is wonderful to work with.

Cons

Walkthrough design window could be simplified, but this isn't really an issue because the company offers so many features that as a user it can almost be overwhelming at first, but once you master the tool it is very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Sales Operations Analyst (Marketing and Advertising company, 51-200 employees)
Verified Reviewer

Our use of Iridize

2015-12-03

We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Rachel Owens

Verified Reviewer

Comprehensive product with great support

2016-07-20

After doing due diligence on tool tip and feature guide software I chose Iridize because, yes it is a very comprehensive tool and pretty user friendly, but also and especially because their team is exceptionally helpful in making sure that our guides work perfectly and our questions are answered promptly so we can meet our own deadlines and exceed our customers expectations in supporting their use of our software!

Pros

Great Team that goes the extra step to help, train, and keep everything seemingly perfect for their clients clients Comprehensive product that seems to meet every need one could have for tool tips and feature guides.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Anonymous
Client Success Director (Human Resources company, 11-50 employees)
Verified Reviewer

The Perfect Solution For Customer Success Scalability! Highly Recommended!

2018-05-30

Pros

It has proven to be an instrumental tool for our Customer Success which has truly allowed us to streamline and scale our customer support and Customer Success via guided tours, contextual search & "on-demand' knowledge base.

Cons

Love every feature they offer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Lynne O'Farrell

Verified Reviewer

Great product with superb support!

2018-07-25

Pros

The completed guides have been extremely useful for our users in the pilot phase of our product, and the analysis of their usage is very helpful, showing that users are regularly viewing the guides.

Cons

The Step settings could do with some reorganisation, and it would be useful if these auto-expand rather than having to click on the tool icon to open.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Sales Training Manager (Medical Devices company, 201-500 employees)
Verified Reviewer

Fantastic product with superior, hands-on customer service from executive staff

2017-09-20

Pros

This product is paramount to our long-term success with system applications training across our company.

Cons

They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Deborah Weisblatt

Verified Reviewer

Iridize Online Guides

2017-01-23

We offer longer and more in-depth training videos, but when someone is new to the system or just wants a tour of a feature, we use Iridize to create quick training guides.

Pros

The customer support is fantastic! They really focus and identify the source of an issue (whether it is our R&D or Iridize itself...or us!) and stay with us until we're satisfied that the issue is solved. There are a lot of cool features in Iridize and although I've already created a few guides, I know that there is more for me to learn!

Cons

(I think they're already working on adding this feature.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering Iridize

I would definitely recommend Iridize if you're looking for a tool to create online guides. It's a very powerful tool that gives us another way to disseminate information to our users.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Product Manager, Talent Analytics (Financial Services company, 10001+ employees)
Verified Reviewer

Amazing context-specific help!

2017-10-12

Pros

We use Iridize to provide context-specific help through our web application. When creating the context-specific help, Iridize is a breeze to use and has well-thought out configuration options to support many different use cases.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Monique Lebedew

Verified Reviewer

Great for Proactive Support

2015-12-10

Iridize has also given us an in-app knowledge base for our customers to access in scenarios where they prefer to self-help instead of pinging our Support team.

Pros

The customer service through Iridize can't be beat. Eyal is so knowledgeable and quick to answer my questions. Their team has always taken our feedback into consideration and implemented updates per our request.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Ann Korolekh

Verified Reviewer

Great support and good functionality

2017-01-12

We are using Iridize as a self-help for our trial users to increase their engagement.

Pros

Very good support, provides quick, concise and helpful answers.

Cons

Sometimes glitches happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more