Explore a recommended list of Elementool Issue Tracking alternatives for your business in 2018. Compare alternatives to Elementool Issue Tracking side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.Read more about Pivotal Tracker
Your team will stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on historical performance. Most importantly, you'll get the right product to the market, sooner, based on Pivotal Tracker's simple, yet powerful workflow which encourages continuous customer feedback and prioritization on each project you manage.
With this agile application life cycle management tool, increase visibility and collaboration, while creating realistic estimates. The iterative workflow and story management in Pivotal Tracker embodies years of experience by Pivotal Labs on real world client projects.
Pivotal Tracker is available for the iOS platform (iPhone / iPad)
Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected.Read more about Sentry
When your company requires better software testing methodologies, there are a lot of choices in the marketplace. However, if you want the best in software application testing, there is only one solution.
SpiraTest® delivers the features, performance and speed to make the software testing life cycle more productive and efficient that using any ot… Read more about SpiraTesther system available today.
SpiraTest is a complete quality assurance and test management system with integrated release scheduling and defect tracking.
It manages your requirements, test cases and defects/bugs with requirements traceability and real-time coverage analysis. This is the software test management system you have been looking for.
Bitbucket is the Git solution for professional teams
Collaborate on code with inline comments and code review. Manage and share your Git repositories to build and ship software, as a team. Built-in continuous integration, testing and delivery. Read more about Bitbucket
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.Read more about HarmonyPSA
Gain valuable insight
With all the functionality you need in one place you’ll have the visibility to see what’s going on at the highest level and make more informed decisions.
With integrated time tracking systems and streamlined, automated billing you can bill more quickly and accurately. Contract management functionality eliminates revenue leakage and so improves profitability.
Convert more of your sales pipeline using our campaign management tools. Maintain and grow your existing customer base by providing exceptional customer service.
Defined workflow processes will ensure that work gets done the way you want it to, every time, saving time and resources
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice ServiceDesk
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.Read more about Samanage
The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years.
Test management, bug tracking & requirements management tool
ReQtest is a cloud-based test management tool for testing teams which supports advanced bug tracking, test management and requirement management technology, and provides end-to-end project management, visual bug reporting, plus JIRA integration. Read more about ReQtest
Tickd is a web-based project management tool that enables teams to organize their work into projects, milestones and tickets, as well as manage tasks & collaborate effectively. Tickd provides a mobile responsive interface & integrates with tools like email, Slack & GitHub for seamless collaboration.Read more about Tickd
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business.
1) Multi channel help desk software
2) Satellite help desk (Multi company help desk )
3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
The Pipefy enables managers to standardize and run complex processes and workflows through a Kanban-style user experience, without the need of IT, technical skills or professional services. Read more about Pipefy
Product development, ALM, ITSM, Customer Support, Project Management and CRM
VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time.Read more about VisionFlow It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM.
If your organization has realized that you need one one coherent platform for developing applications or products that supports your efforts, VisionFlow is your best choice and will make your work more efficient and cost effective.
If you organization only need a small part what VisionFlow offers we are there for you too since you can pick and choose the parts you need. And down the road, if you decide to add more teams or departments, you are more than welcome to add more and more functionality to your account.
Project Insight is a project management software company dedicated to helping teams Work Better Together™ for over 15 years. As an industry leader, PI® specializes in developing web-based project management software for teams of all sizes. Project Insight is used by IT, professional services, product development and many more industry leaders worldw… Read more about Project Insightide.
TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupport.comort costs while improving the customer experience.
Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster.
Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Automated SaaS-based monitoring for your IT infrastructure
LogicMonitor’s automated SaaS performance monitoring platform provides businesses with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures.
With LogicMonitor, you can:
• Act on infrastructure performance data using built-in & customizable dashboards, performance forecasting, &… Read more about LogicMonitorcomplete reporting.
• Use built-in workflow capabilities including alerting routing (via phone, email or SMS) & escalation management to improve your IT team’s issue response & resolution time.
Included in SmartDraw's all-in-one diagramming software: flowchart software, floor plan maker, org chart software, CAD software, electrical design software, landscaping design software and so much more.
With online and offline access, see how SmartDraw is the best Visio and Lucidchart alternative.Read more about SmartDraw
SpiraPlan is a complete Agile Project Management System in one package, that manages your project's requirements, releases, iterations, tasks and bugs/issues.
Designed specifically to support agile methodologies such as Extreme Programming (XP), Scrum, DSDM and Agile Unified Process (AUP) it allows teams to manage all their information in one en… Read more about SpiraPlanvironment
In addition, SpiraPlan provides reporting dashboards of key project progress and risk indicators - task progress, effort slippage, project velocity, task burndown/burnup, top risk and issues – in one consolidated view.
When better software planning and project delivery is required, Inflectra provides the solution. SpiraPlan offers the features you need to streamline your project management methodology and attain the level of productivity and on-time, on-budget you need in today's competitive marketplace.
Rapise is a next generation software test automation tool that leverages the power of open architecture to improve application quality and reduce time to market.
Using advanced technology and an extensible architecture, Rapise can handle your software application and cross-browser testing needs.Read more about Rapise
Datadog is a monitoring service for IT, Dev & Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog's capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaborativ… Read more about Datadogely on infrastructure issues.
Offering 120+ turnkey integrations and a robust API, Datadog bridges together metrics & events from every component in the environment to provide teams with graphing, correlation and data analytics. The product enables a single view across on-premise and cloud deployments. This holistic view of an enterprise’s IT is becoming more critical with the ever increasing amount of data and devices within organizations
Try Datadog for free: http://go.datadoghq.com/free-trial-GetApp
Quick and easy-to-setup business dashboard software for TVs
Geckoboard's a quick and easy-to-setup big screen office dashboard software for every team in an online business. It's an unmissable statement of intent and purpose. The real-time view of key business metrics helps teams hit their goals and react to problems faster.Read more about Geckoboard Geckoboard connects directly with the tools you use every day, simply pick your metrics and how you want them visualized - no developer required. Data Connectors include Salesforce, Zendesk, Spreadsheets, Google Analytics, Hubspot, Intercom, Mailchimp and Mixpanel.
GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with powerful apps on their smartphones and tablets. GoCanvas enables users to collect information using mobile devices, share that information and easily integrate with existing backend systems.Read more about GoCanvas GoCanvas also offers the first business-only application store of its kind, with 20k+ pre-built, fully customizable apps that work on all mobile platforms.
Knack is the easiest way to build online database apps to power your business or organization:
- SIMPLE: no I.T. required.
- CUSTOM: build a custom app for your specific needs.
- POWERFUL: forms, searches, calendars, user log-ins and more.
- MOBILE: all Knack apps work great on any mobile device.Read more about Knack
We consider our world-class support a Knack feature. You can chat with English-speaking humans to help build your app.
Sign up for a free trial to build an online database now.
Everything you need to monitor your website
With Pingdom’s website monitoring you’ll be the first to know when your website is down, and you’ll stay on top of your website’s performance. Monitoring your websites and servers is a smart decision. Read more about Pingdom
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives technology adoption and user enablement to enhance productivity and engagement.Read more about Whatfix
PractiTest is an Innovative end-to-end QA and test management tool that is easy and affordable, yet flexible and methodological. PractiTest is a technology and methodology leader in the field of Application Life Management (ALM), providing its customers with the best in class system to meet their Testing and QA needs.Read more about PractiTest
Usersnap is the #1 bug tracking tool for your browser.
Usersnap creates screenshots of the current browser content. It helps you to communicate effectively about issues and share feedback between developers, customers and everyone involved in a web project.
Usersnap is the #1 bug tracking and feedback tool for every web project.Read more about Usersnap
Planbox Work offers a powerful and easy to use work and project management tool for everyone in your organization. Collaborate, prioritize, plan, manage and track your work, your way.
Read more about Planbox Work
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in.
HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops.
HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and w… Read more about HelpMasterorkflow to help you streamline your customer support operations.
HelpMaster is used in all industry and business applications and can be used for sales, support, customer issues, software bug tracking and more.
Project management & collaboration software With Agile
If you manage projects for a digital agency, use Binfire to collaborate with your team members, contractors and customers. It helps you to plan, track and coordinate several projects at one time using a Tasks, Gantt charts, interactive whiteboard and dashboard to view daily tasks.Read more about Binfire Binfire brings all tools needed by your team to finish projects on time and on the budget.
All tasks, discussions, comments and files associated with the project are accessible in one easy to use application.
Binfire lets you copy or move tasks from one project to another, this feature facilitates creation of project templates and agile development.
Bontq is a web based bug & issue tracking system. It allows you to manage projects and track bugs very easy because of its clean and user-friendly interface. The essential part of Bontq is it's Desktop Client. Using Desktop Client's functionality you can Capture Screenshots, Record Videos and attach them right to your items.Read more about Bontq
Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects using agile methodologies such as scrum, host git/svn repos and manage documentation all in one place. Read more about Planio
Elementool has a 10 year track record of helping some of the world's largest companies save time and money on IT projects. We’ve seen savings of up to 40% on project costs, by implementing our Application Lifecycle Management solutions. Learn more on how to make these solutions work for your company by visiting our website.Read more about Elementool
Make it simple for your team and clients to leave feedback.
Share, comment and track in three clicks. Stop flipping between browsers, spreadsheets and emails trying to keep track of feedback during website development. Leave feedback, alert people when something needs to get fixed and do it all in one place, on your website.Read more about PageProofer
FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort.Read more about FogBugz
Software developers need time to work on our code without distractions and interruptions, and once we’re done, we need to know what’s next on the list. It’s pretty straight forward when you’re working independently or on a small team, but as team size increases the ideas of being productive and organized start to be at odds with each other.
At core, we think of software support as post-release software design. The job of the original designer is to imagine how a hoard of different people will respond to a product. Support's job is to allow product development to hear the actual response without being overwhelmed.
Multi-channel Customer support & Help Desk software-FREE PLAN
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social… Read more about NABD Systemmedia, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.Read more about C2 ATOM
Comindwork - free Gantt, workflows and to-dos; fully customizable.
Manage your projects and team online. The most customizable suite of flexible to-dos, wiki, emails - with Gantt charts, tickets and workflows. Zero-investment and flexible pay-as-you-go pricing.Read more about Comindwork
Comindwork SaaS improves the knowledge work productivity in projects performed by workgroups in professional service firms (e.g. software, advertising & marketing, consulting, lawyers, NGO) and by divisions within enterprises (e.g. support, marketing, R&D, upper management).
Complete Project Management & Collaboration Software with Unmatched Performance
ZilicusPM helps you manage entire lifecycle of project with advance task scheduling, risk management, issue tracker, document management, timesheet tracking and other collaboration features using intuitive interface.
ZilicusPM redefines ease of use of online project management software with comprehensive features and desktop like performance.Read more about ZilicusPM It is a tool for everyone in your team to collaborate and deliver project.
The project and portfolio dashboard in ZilicusPM is highly appreciated by executive management & portfolio managers. ZilicusPM is designed to be used by entire team, team members will be happy to adopt it & actively participate.
Project Drive is a web based project management software. Our project management tool has been built with flexibility in mind.
Project Drive can be customized to your exact needs and will grow with your company. Its is the foremost tool for increasing collaboration and communication through all phases of your projects.Read more about Project Drive
Project Drive offers, Gantt, Calendar and tabular view of your tasks.
Interact on your task, exchange comments and share files.
A powerful reporting engine allows for the creation of custom report that can be automatically generated and emailed.
Project Drive has an endless list of features, it will be the only project management software you will ever need.
Business Process Automation and Document Management
Chronos Workflow Platform automates and streamlines repeat business processes into a traceable, reportable web-based system that increases efficiency by generating sustainable savings in time and resources.
Cloud or Client Server edition
Process Optimization – eliminates or reduces redundant paperwork for a ROI to outperform your competition… Read more about Chronos Workflow
Enterprise Agility – adapts as your company changes to avoid loss of ROI
Real Time Reporting – reporting the way you want it with the information you need
Fast Implementation – days, not months!
Information Security - with role management, user authentication, document tracking and time/date stamp all actions
WYSIWYG – fully self-service platform: no HTML, web technical or programming knowledge required
ITRP provides IT service management in the cloud with free self service. ITRP covers all the core ITIL processes and makes it easy to maintain your service catalog.
What makes ITRP unique is its ability to track not only the SLAs of the services you provide, but also the SLAs of the services you obtain from external service providers.Read more about 4me
With ITRP you can stay in control of the cloud-based services you have sourced for your business end-users. You can even invite your outsourcers into ITRP so that you can work together securely and seamlessly.
Start your 30-day free trial now and you'll be registering your first requests in a less than an hour.
ITRP: Fast. Intuitive. Reliable.
Effective Clould-based Issue Tracking for Professional Teams.
AdminiTrack is a highly effective, easy-to-use, high performance, hosted Issue and Task Tracking Application designed specifically for professional project teams. AdminiTrack can be accessed from anywhere in the world with just a browser. AdminiTrack lets corporate project teams focus on identifying issues and tasks and ensuring they get resolved.Read more about AdminiTrack.com You could choose to install, configure, and support a complicated client/server or locally hosted application, but why take on that cost and risk? We take care of the infrastructure, including hardware and software, and provide free support and upgrades. All you need to do is login.
AdminiTrack offers all the features you would expect in a professional system. If you are a consulting company looking to attract clients, find out more about AdminiTrack's free co-branding feature. Try the system free for 30 days and see how well AdminiTrack works for your team's specific issue tracking needs.
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal.Read more about HappyFox Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business.
- Supports email, voice, chat, social media and mobile channels
- Works on your iOS, Android and Windows mobile devices
- Integrated with some great cloud apps like Salesforce, Twilio, HappyFox Chat & Olark live chat, Freshbooks accounting, Batchbook, Highrise & Zoho CRM
- Social media integration with Facebook
- Over 35 languages supported
- Pricing starts at $29/mo/agent
- 30-day Free Trial
Project Management & Time Tracking For Teams Of Any Size.
Keep on top of projects and deadlines with ProWorkflow - a collaboration solution for your team's tasks, time tracking & billing.
Supporting business of all sizes with friendly and knowledgeable service & top-of-the-line technology.
Try A Free Trial Today!… Read more about ProWorkflow
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.Read more about Kayako
PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.Read more about Tracker
The Self Service Center, PhaseWare's customer self-service web portal, will enable timely and effective agent troubleshooting by making use of powerful knowledge base features. Improve your agents' productivity and performance by using a single interface for customer info, case management, and performance monitoring.
GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users.
Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.
At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
Sign up / Sign in
Both new and existing users can sign in with LinkedIn.