IT Glue vs BMC Helix ITSM

N-central

N-sight RMM

SuperOps

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​

IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Approval Process Control

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Audit Management

Audit Trail

Backup and Recovery

Catalog Management

Change Tracking

Checklists

Collaboration Tools

Commenting/Notes

Compliance Management

Compliance Tracking

Configurable Workflow

Configuration Management

Contract/License Management

Credential Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Documentation Management

Document Automation

Document Capture

Document Generation

Document Management

Document Review

Document Storage

Drag & Drop

Encrypted Password Storage

Event Logs

File Management

File Sharing

Forms Management

For the IT sector

Full Text Search

Help Desk Management

Inventory Management

Inventory Tracking

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Library

Knowledge Management

License Management

Monitoring

Offline Access

Onboarding

Password Management

Performance Metrics

Policy Management

Real-Time Data

Real-Time Notifications

Relationship Mapping

Reminders

Remote Monitoring & Management

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Supplier Management

Support Ticket Management

Support Ticket Tracking

Tagging

Task Management

Templates

Text Editing

Third-Party Integrations

User Management

Version Control

Workflow Automation

Workflow Management

By industry, IT Glue reviewers are most commonly professionals in information technology and services (64%). The most frequent use case for IT Glue cited by reviewers is managed service providers (MSP) (55% of reviewers).

Users and use cases

The IT Glue integrations most frequently cited by reviewers are: Autotask PSA (an IT management product rated 4.2 out of 5 for its integration with IT Glue), ConnectWise PSA (a managed service providers (MSP) product, 4.6), and Datto RMM (a remote monitoring and management product, 4.5).

Integrations

IT Glue is a document management tool offering key features such as secure data storage, access controls and permissions, document management, knowledge base management, and audit trail, among others.

Proprietary

IT Glue

Web-based

iPhone

Android

iPad

Passportal

Microsoft SharePoint

Bitwarden

Atera

Microsoft OneNote

Jira

ConnectWise PSA

Basic

Select

Enterprise

Inconsistent and frustrating search experience

System Administrator

Searching Documents by their name/title - specifically if those documents are within folders for organizational use - is next to impossible. Since the search function is so key to the ease and efficiencies we have found by using this product, the fact that folders complicate this feature has forced us to remove any and all folders. Why spend time paging through folders trying to remember what categorical property we assigned it, when we can use the search bar and narrow the options down to 10 or less options?

director of client services

searching via search sucks, when putting items inside folders it makes things hard to find

49% of reviewers feel negative about IT Glue’s search functionality. Users report that searching for documents or assets is often unreliable, especially when items are stored within folders or require specific keywords. Reviewers say the search tool sometimes fails to locate documents even when the correct terms are used, causing confusion and wasted time. Some users find the interface unintuitive, with inconsistent results and limited ability to search across all folders. They mention that these issues disrupt workflows and force them to avoid using organizational features like folders.

Boosts daily operational efficiency

IT Specialist

It excels at centralizing knowledge and improving operational efficiency.

96% of reviewers feel positive about IT Glue’s efficiency. Users think the platform significantly streamlines their daily workflows by centralizing information and automating repetitive tasks. Reviewers appreciate how it simplifies process management, making it easier to organize and access essential data for each facility or client. They say the tool increases productivity by reducing time spent searching for information and helps them complete tasks more quickly. Some users report that features like the Smart SOP generator and overall intuitive design contribute to smoother operations and improved business outcomes.

Flexible and linked asset management

Technical Documentation Specialist

Being able to create custom flexible assets using the software is also extremely easy and allows us to create meaningful data that is customized to a particular business process or role.

89% of reviewers feel positive about IT Glue’s asset management capabilities. Reviewers indicate that the flexible asset system allows them to customize and organize data according to their business needs. They appreciate being able to link related assets, documents, and items, which helps avoid duplication and ensures information is easily accessible. Users think the relationship mapping and integration options provide a clear overview of interconnected systems, making troubleshooting and support more efficient. Some users say the platform’s customization options help consolidate information from multiple sources into a single, secure location.

IT Systems Analyst

Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients.

The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place.

Technical Support

It helps keep passwords, notes, procedures, and client details organized so the team is not digging through random places for information.

IT Glue has this feature Cooper Copilot Smart SOP Generator that allows you to basically record the steps you take for a procedure and automatically documents it.

It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management.

Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time.

Operations Manager

It has streamlined how we manage documentation, standard operating procedures, notes, and critical client information in one central platform.

Owner

For a growing business, it has proven to be the ultimate tool to scale while allowing for shared access without sacrificing service to the customer.

Technical Manager

It has no QR code scanner for when setting up the MFA tokens in each password field.

Technology Manager of Software, Licensing, and Compliance

We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated.  

Business Development

Additionally, the platform's version control and audit logs provide valuable accountability and traceability, making it a powerful tool for IT teams.

With Kaseya now integration its whole stack together - the benefit of organizing all your data into IT Glue just continues to improve with time.  

Senior System Engineer

IT Glue provides a single source of truth for IT documentation, making it easy to store, access, and share critical information like passwords, configurations, and SOPs.

System Engineer

Place to store all the information related to customer assets, operations and people in a way one can easily find anything.

Desktop Support Technician

I love how it integrates with Quickpass and Autotask and how we can have third-party support and Clients access information we want them to access.

Application Project Manager

this allows easy collaboration of live documents without getting lost in the white noise spiderweb connections.

Support Desk Manager

A few things: when searching, you cannot tap enter after your search term or an annoying context menu opens that can only be cancelled by pressing escape.

The Q shortcut to instantly find any documentation saves a huge amount of time, especially when juggling multiple clients.

Integration with PSA and RMM helps in getting a unique place where to store information.

Special Operations

I have worked in IT Glue for over 5 years including designing a fresh tenant and migrating 13 acquisitions of data into that primary tenant.

The search function can sometimes feel inconsistent, especially when trying to locate older or very specific records.

Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly.

This is an amazing feature and creates an easy way to create documentation that can easily be shared with team members.

It streamlined several of our processes by allowing technicians to quickly find documentation.

Pre Sales

This includes linking a server to the applications running on it, linked to passwords to their respective management consoles etc.

The initial time to get going was definitely a lot in our case since we had just a long history of half-hearted documentation and a lot of stale data everywhere.

Overall, IT Glue has been a good tool for client support and documentation.

infrastructure Engineer

Autofill from the web extension and web extension navigation is terrible and hard to navigate.

Now that we are fully on Kaseya it allows all the various integrations to make ITGlue a powerhouse of a documentation system

Service Contract Coordinator

The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations

Professional Services Manager

The combination of ease of use, ongoing feature development, and strong integrations makes it a go-to solution for MSP documentation.

IT Director

So intergarted with the kaseya suite meaning all the systems just glue togther making major automation

Founder CEO

One place for literally everything - documentation, configurations, passwords, MFA, custom flexible assets.  

IT Glue organizes our client data in a fantastic, searchable format that saves tons of time

IT Anaylst

Also helps me track assets that are in place

VP Operations

Configuration matching can sometimes not work well with integrations.

Network Engineer

The built-in document editor takes a bit to get used to and it does not always do the best job of converting Word documents.

Another standout feature is the customer support.

This includes documentation and passwords to jump in and start working right away.

IT Glue also performs very well in day-to-day operations.

VCIO

Password management and collaboration are the things I have enjoyed.i have had a lot of experience with these and im happy.

IT Technical Consultant

Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!

Director

However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.

IT Glue vs BMC Helix ITSM Comparison (2026)

IT Glue

BMC Helix ITSM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives