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IT Glue Logo

IT Glue

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IT Glue Features

Features Summary

Functionality

4.5

/5

248

Total features

89

13 categories

IT Glue features

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention

Common features of Document Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Trail

Price starts from

29

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

248

Price starts from

29

/user

Per month

learn more

Total Features

89

Unique features

  • Text Editing

  • Support Ticket Tracking

  • Offline Access

  • Reminders

Functionality

4.6

/5

1K

Price starts from

29

/user

Per month

visit website

Total Features

64

Features in Common

20

Unique features

  • Source Control

  • Web-based Deployment

  • Incident Management

  • Graphical User Interface

Functionality

4.7

/5

676

Price starts from

5

Per month

visit website

Total Features

59

Features in Common

28

Unique features

  • Troubleshooting

  • Remote Support

  • Real-Time Updates

  • Employee Activity Monitoring

Common IT Glue comparisons

IT Glue logo
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IT GluevsEZOfficeInventory
IT Glue logo
Freshservice logo
IT GluevsFreshservice
IT Glue logo
JIRA Service Management logo
IT GluevsJIRA Service Management
IT Glue logo
Passportal logo
IT GluevsPassportal
IT Glue logo
Confluence logo
IT GluevsConfluence
IT Glue logo
Microsoft SharePoint logo
IT GluevsMicrosoft SharePoint

Reviewers who mentioned features said:

JK
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Jw K.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Asset Management System I've Used

Reviewed a year ago

IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.

Pros

IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.

Cons

While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.

VM
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Vinson M.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good product, but greedy company and pushy sales people

Reviewed 6 years ago
Pros

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Cons

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are...

LB
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Lauren B.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Password Management Program

Reviewed 3 months ago

We enjoyed using ITGlue and it fit our structure until it was purchased by another company. Customer service declined from there and billing got complicated and mixed up. Overall a good product.

Pros

It was easy to add passwords, and use them without needing to be on the webpage with the widget.

Cons

The interface wasn't the easiest to use. Sometimes I needed to click through a few pages to get to my passwords. Easy to get lost if you are just a user.

DT
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Daniel T.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ITglue - a core part of our business

Reviewed a year ago

My overall experience with IT Glue has been highly positive. As a user, I found the platform to be highly effective in managing and organizing documentation for my organization. The platform offers a comprehensive range of features and tools that enable users to easily create, store, and access critical information.

Pros

The platform is highly customizable and user-friendly, with a sleek and modern interface that makes navigation and data input simple and intuitive.Another standout feature of IT Glue is its integration capabilities. The platform seamlessly integrates with a wide range of tools and services, making it easy to connect with other applications that are used regularly.

Cons

One of the main concerns I had with IT Glue was its pricing structure. Although the platform offers a comprehensive range of features and tools, it can be quite expensive for smaller organizations, which may not be able to justify the cost.Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it could be difficult to locate specific pieces of information or documentation quickly.

MB
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Michael B.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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One stop shop for your Knowledge Base needs.

Reviewed a year ago

Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information.

Pros

My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.

Cons

The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.

AS
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Adam S.

Architecture & Planning, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The flagship IT Documentation software

Reviewed a year ago

Glue is instrumental in our department's success. It replaced a lot of chaotic password management and has given us a lot of peace of mind to handle disaster recovery and day to day management. We are very happy with it and will likely continue using it for many years.

Pros

IT glue gives you a flexible way to manage your IT documentation. While some edge scenarios can be cumbersome, the fact is that it is the only platform we have tried (short of a fully customized Sharepoint setup) that is completely flexible to let us build the assets the way we want to without railroading us.

Cons

I feel like the pace of development has slowed significantly since the Kaseya acquisition and the focus is now on upselling other Kaseya products that we have no use for. However, new features are still coming out. I would also like to see an alternative way to handle asset management besides 'Configurations' or having to run a secondary PSA just to handle ITAM.

SM
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Sarah M.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Overall a great product for documentation

Reviewed a year ago
Pros

Easy to use and train both clients and our agents to use. It also has integrations that work well and rarely have issues once they are implemented.

Cons

Support can be challenging at times. When an issue is discovered a ticket will be escalated but it can be weeks or months sometimes to implement a fix.

RW
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Rick W.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blah, blah, blah... IT Glue... blah, blah, blah

Reviewed 9 months ago

again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.

Pros

I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.

Cons

One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.

SG
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Shaun G.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Consolidate onto one tool for all your Client support information

Reviewed a year ago

IT Glue was a game changer for us. Was easy to get of the group relative to other systems we've used in the past, and is a integral part of our day to day operations.

Pros

IT Glue has allowed us to abandon the myriad of alternative solutions we had in the past for document, asset and password management. It's a favorite tool of much of the team, is used constantly, and has both improved the security of client information while allowing us to abandon the mix of tools required in the past to address different features of its functionality.

Cons

While IT Glue has come a long way, the search functionality is still a challenge. The organization and flexibility around that continues to improve, so the necessity of search is actually that high as it's still easy to find information if you manage it well, but searching is a weakness of the product.

JP
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Jason P.

Paper & Forest Products, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IT Glue - The best product for your team, no matter the department

Reviewed 10 months ago

IT Glue allows us to centralize nearly all of the information we need to keep track of, and gives us the next best thing to a dedicated HUD for status. That said, the fact that it can alert us to critical issues completely resolves the HUD issue and being able to provide access to multiple departments for centralized documentation company-wide is exceptionally helpful.

Pros

Having our information in one easy to access (and manage) place, as well as knowing it is secure and protected are both key features. The ability to also integrate with just about anything and use those integrations to keep our information not only centralized, but also updated in real time is another boon to this product.

Cons

Importing data from another tenant should be simpler and more complete. If you want to migrate to your own instance, it's not as simple as receiving an export and then just uploading it. It would be much better if a 'cross-tenant migration' could be accomplished by importing a complete export rather than having to pay for the back-end transfer, or manually importing each piece of information, one item at a time.

MM
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Mitchell M.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great automation for IT documentation

Reviewed 7 months ago
Pros

It automates our IT documentation so it is always up to date without work on my part.

Cons

It doesn't integrate with every software or application that we use. More integrations could really improve IT Glue.

JB
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John B.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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4+ years of use

Reviewed a year ago

We've got a centralised CMDB now so that's the positive. Ensuring it's up to date is difficult (Cultural issues) and you can end up unearthing bad data elsewhere as part of the adoption.

Pros

Herding technical people into one repository for configuration information was the ultimate goal, away from Excel and OneNote. Got there in the end but don't under estimate the culture change needed. ITGlue provides the central store for information, pulling in info from various integrations.

Cons

There's some elements that are inflexible. It's easy to create "Flexible Asset Sprawl", especially when trying integrations, Network Detective, Datto RMM, Lionguard, Datto BCR all create their own and it can become quite unwieldy. Also, bear in mind that its "GIGO" so if you've got rubbish in your PSA, it will resurface in ITGlue.

CP
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Chris P.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One tool fits all

Reviewed 9 months ago

It has been very pleasant to use. We don't document enough yet, but it's not because of ITGlue, it's something we need to work on.

Pros

It's simple to use and it helps keep all of our passwords in one easy to access location for all the techs

Cons

When the ITGlue servers go down, we are without access to our crucial client passwords.

DB
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Drew B.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review of ITGlue from Drew

Reviewed a year ago

It has been a good experience, support (when needed) has been responsive, and deployment wasn't difficult

Pros

It is fairly easy to manage, was easy to set up, and allows for centralization of our client data

Cons

We are happy with the software and have no CONS at this time

PS
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Paul S.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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We use IT Glue

Reviewed a year ago

Overall our experience has been good. The product is mature and the roadmap looks good. The onboarding was not very supportive or thorough, but the support is reasonable if you need it.

Pros

The speed of the interface and search is excellent. When creating documents, the different document types are very easy to use once you master the differences. The MyGlue function customers love. Our tech's also really appreciate the integration with our RMM tools.

Cons

The search is not quite as 'global' as Kaseya lead you to believe. Quite often documents are not found even when the search word/phrase is in the title and document body. Also, be careful how many integrations you enable. A lot of duplicate and orphaned data ends up getting created.My 2 big wishes are:1. I wish you could create folders in the Help Center in MyGlue. I don't like the Google approach of "search the bucket". Not all users are Millenials/Gen-Z. We grew up with folders and structure in our lives.2. I wish there were a way to template a skeleton setup for a new client

CG
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Clayton G.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Password Manager

Reviewed a year ago

Overall, I am very happy with IT Glue and would recommend it to almost anyone.

Pros

I really like how easy and intuitive it is to use. The version history has saved me quite a few times with accidental clicking. The ability to offer it to our clients with a replacement to Last Pass is a huge value added to our services.

Cons

The searching in the documents section doesn't search inside of folders which is annoying. Also, the check all and then change permissions is hidden and someone lacking in options. Support is also just so-so. Most of the time they can't reproduce my issue and then kind of drop it.

CB
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Christopher B.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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IT Glue is a solid and easy-to-use IT Documentation Platform

Reviewed a year ago
Pros

The best thing about IT Glue is how easy it is to add, organize and customize documentation. Being able to create custom flexible assets using the software is also extremely easy and allows us to create meaningful data that is customized to a particular business process or role.

Cons

One thing that can sometimes be annoying is when trying to attach files to documents or other assets and having the 100 MB file limit cap. Having a higher file limit cap would make the product more useful for attaching files needed for installation to an SOP or Application flexible asset, for example.

BR
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Bryan R.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must have tool for IT

Reviewed a year ago

Overall experience has been great. Its perfect to ensure every password have a complex one.

Pros

One of the most notable features of ItGlue is its user-friendly interface, which makes it easy for even non-technical users to navigate and use the platform effectively. The platform also offers a robust search functionality, allowing users to quickly find the information they need.ItGlue also includes a range of customization options, allowing users to tailor the platform to their specific needs.

Cons

Only con I have is when there is an outage!

JV
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Jon V.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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MSP Use Case for IT Glue

Reviewed 10 months ago

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

Pros

It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients. Staff understand how to pull value from this tool with minimal training.

Cons

There are features within IT Glue that are well thought out, but perhaps not applicable specifically to our workflows. It can be a challenge to understand how to use these features in the best way as there's not really a "This is best practice" approach for these items.

BP
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Brian P.

Computer Networking, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Single pane of glass for documentation

Reviewed 9 months ago

We have been a happy user of IT Glue for quite sometime and would recommend it to anyone looking for a centralized docmentation platform.

Pros

IT Glue allows us to have a single pane of glass for all of our client documentation needs. It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient.

Cons

Only negative is I wish the import documents supported more types instead of having to convert everything during upload

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Gary G.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential For Security

Reviewed 3 years ago

Life working at a MSP is made 10x easier with a product like IT Glue. Gone are the days of keeping passwords on pen and paper. Welcome to the 21st century!

Pros

IT Glue has made organizing and updating client information an absolute dream. There hasn't been a single day that has passed that I haven't used this to help us manage our client PC's and access the important servers and computers we need to keep track of with the password management IT Glue offers. Can't recommend it enough!

Cons

The sheer amount of features available can feel a little convoluted sometimes. I also think there could be some work done on the UI for navigation, but that's definitely the least of my concerns with this platform.

AP
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Adam P.

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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IT Glue Review

Reviewed a year ago

Overall, we love the platform and will continue to use this within our organization.

Pros

My favorites are the revision history, auditing, OTP and related items capability.

Cons

Sometimes the data is slow on loading or refreshing. There have been multiple instances of access errors and outages. Only one major outage in 4 years.

JG
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Josh G.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Admin/Setup and Daily User

Reviewed a year ago

Overall it has been positive.

Pros

Easy to use and customize. Very intuitive.

Cons

Support has been poor since the Kaseya acquisition. Some long standing missing basic features (batch updates for certain items and default record permissions). Inconsistent search functionality (depending on where/how you search) causes a ton of confusion (specifically search not looking through sub folders in certain circumstances).

BH
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Brian H.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Consolidating systems into one with IT Glue

Reviewed 10 days ago

Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

Pros

The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

Cons

Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second...

MW
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Malith W.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why should you pick IT Glue over anything else? Is it worth it?

Reviewed 9 months ago

Apart from the significant pros I have mentioned above, we recently started using IT Glue check lists to eliminate the requirement of painfully maintaining documents especially when we are doing new users/leavers or other work that requires sustaining a checklist.

Pros

I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy visibility and management.I like how it lets you link flexible assets with each other. For example, if you add an application to ITGlue, you can connect all related documents and configuration items to that specific application. So, when someone looks at it, at a glance they get a picture of what else is linked with it without scratching their head or wasting time to figure out related items.Also, I like how it lets control access to certain information. You can decide who has access to certain information. This is an essential feature in the MSP space when security is a major concern because not everybody needs access to everything.

Cons

I would like to see an improved version of Datto SaaS integration rather than just displaying a summary of the SaaS backups on the landing page for each client.