Xurrent vs Freshservice Comparison

Jira

Zendesk Suite

ServiceNow

ManageEngine ServiceDesk Plus

ServiceNow Customer Service Management

TOPdesk

Compare Xurrent and Freshservice based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

4me allows all internal and external service providers of an enterprise to collaborate while 4me keeps track of the quality and cost of service this is provided.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agile Methodologies

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Availability Management

Billing & Invoicing

Budget Management

Calendar Management

Capacity Management

Change Management

Change Planning

Change Tracking

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Compliance Management

Configurable Workflow

Configuration Management

Consent Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Email Templates

Event Logs

File Sharing

Gantt/Timeline View

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

Kanban Board

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Milestone Tracking

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Multiple Projects

Performance Metrics

Policy Management

Portfolio Management

Predictive Analytics

Prioritization

Problem Management

Project Management

Project Planning/Scheduling

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Release Management

Reporting & Statistics

Reporting/Analytics

Reporting/Project Tracking

Resource Allocation & Planning

Resource Management

Risk Assessment

Risk Management

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Catalog

Service History

Xurrent

Android

Linux

Web-based

Windows

iPad

iPhone

Project manager

This mission was accomplished and  all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.

Proces/Project Manager

Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

VP Operations

The team and the founders are experts in this field and they bring that experience to the software and the company. Truly it was a fantastic experience.

Very user friendly and a good service for incident handling.

Mechanical Engineer

Can be slow or unresponsive at times, which can be frustrating.

Consequently, some functionalities are occasionally missing.

No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.

Mentor

ITRP is not only being used by IT... but also Production Engineering, General Affairs. Out of the box reporting is rather limited.

Xurrent screenshot: The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity.

Xurrent screenshot: The unique Service Insight Dashboard provides multi-dimensional service information: SLA, risk, cost trend, customer satisfaction and user experience at a glance

Xurrent screenshot: Providers can see how well they are performing for each of their customers in real time.

Xurrent screenshot: Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements.

Xurrent screenshot: There is a special dashboard to track the performance targets for the service desk in real time.

Xurrent screenshot: 4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars.

Xurrent screenshot: Real-time reporting on the quality of service received from each internal and external provider.

Xurrent screenshot: The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services.

Xurrent screenshot: The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop.

Xurrent screenshot: 4me's change calendar automatically detects scheduling conflicts between changes.

Xurrent screenshot: 4me's project management functionality allows project managers to assign tasks to everyone in their organization. The project members can work on their project tasks free of charge.

Xurrent screenshot: 4me includes portfolio management features to help organizations with demand management.

Xurrent screenshot: 4me Approval in the app (IOS and Android)

Xurrent screenshot: View all reports in the 4me app (IOS and Android)

Xurrent screenshot: Time tracking in the 4me app (IOS and Android)

Xurrent screenshot: 4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity.

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

Active Directory Integration

Backup and Recovery

Buy Side (Suppliers)

Case Management

Catalog Management

CMDB

Completion Tracking

Compliance Tracking

Content Management

Contract Drafting

Corrective and Preventive Actions (CAPA)

Cost Tracking

Customer Complaint Tracking

Device Auto Discovery

Disaster Recovery

Document Management

Document Storage

Electronic Signature

Feedback Management

For IT Project Management

Forms Management

Full Text Search

Incident Reporting

Inventory Optimization

Investigation Management

IT Incident Management

License Management

Live Chat

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Management

Multi-Location

Multiple User Accounts

Patch Management

Percent-Complete Tracking

Product Identification

Project Tracking

Relationship Mapping

Remote Monitoring & Management

Freshservice

Systems Administrator

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

Xurrent vs Freshservice Comparison

Xurrent

Freshservice

Overview

Video & Screenshots

Pricing

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Key features

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