4me Features

4me

Enterprise service management with SIAM support

4.71/5 (14 reviews)

4me Feature Summary

  • Free Self Service for end-users
  • Request, change and task templates
  • Request grouping for major incidents
  • Automated problem identification
  • Change workflow automation
  • Service Catalog
  • Tracking of customer, internal and outsourcer's SLAs
  • Time spent tracking
  • Full text search across all record types
  • API access

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Approval Process Control
Assignment Management
Auditing
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Change Management
Charting
Collaboration Tools
Computer Telephony Integration
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Customer Database
Customizable Templates
Dashboard Creation
Email Notifications
Employee Self Service
Event Scheduling
Filtered Views
Forms Management
Goal Setting / Tracking
Graphical Workflow Editor
History Tracking
Inbox Management
Incident Management
Knowledge Base Management
Lead Assignment
Prioritizing
Problem Management
Progress Tracking
Project Time Tracking
Real Time Analytics
Real Time Notifications
SLA Management
SMS Integration
SSL Security
Search Functionality
Security Auditing
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Task Management
Task Tracking
Third Party Integration
Timer
Workflow Management
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API
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Approval Process Control
Assignment Management
Auditing
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Change Management
Charting
Collaboration Tools
Computer Telephony Integration
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Customer Database
Customizable Templates
Dashboard Creation
Email Notifications
Employee Self Service
Event Scheduling
Filtered Views
Forms Management
Goal Setting / Tracking
Graphical Workflow Editor
History Tracking
Inbox Management
Incident Management
Knowledge Base Management
Lead Assignment
Prioritizing
Problem Management
Progress Tracking
Project Time Tracking
Real Time Analytics
Real Time Notifications
SLA Management
SMS Integration
SSL Security
Search Functionality
Security Auditing
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Task Management
Task Tracking
Third Party Integration
Timer
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Application Integration
Approval Process Control
Assignment Management
Auditing
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Change Management
Charting
Collaboration Tools
Computer Telephony Integration
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Customer Database
Customizable Templates
Dashboard Creation
Email Notifications
Employee Self Service
Event Scheduling
Filtered Views
Forms Management
Goal Setting / Tracking
Graphical Workflow Editor
History Tracking
Inbox Management
Incident Management
Knowledge Base Management
Lead Assignment
Prioritizing
Problem Management
Progress Tracking
Project Time Tracking
Real Time Analytics
Real Time Notifications
SLA Management
SMS Integration
SSL Security
Search Functionality
Security Auditing
Self Service Portal
Single Sign On
Support Ticket Management
Support Ticket Tracking
Survey Management
Task Management
Task Tracking
Third Party Integration
Timer
Workflow Management
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Mobile apps

iOS App


1 review

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Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


8 reviews

See all Android Apps

4me Feature Reviews

12 reviewers had the following to say about 4me's features:

Theo Desmet

Proud early adopters of this application and we've seen it grow and evolve greatly.

2017-06-02

Collaberation, easy implementation, great flexibility, awesome performance.

Pros

The ability to design UI extensions is golden!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melhem El-Achkar

(IT) Service Management like it should be!

2019-01-03

Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros

- About 50 release per year - constant innovation - Up and running service management in hours

Cons

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dion Adams

Finally an ITSM tool that just works, without needing dozens of consultants!

2017-06-06

We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.

Pros

Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs!

Cons

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Wouter Wyns

ITRP for ICT Shared Services - a challenging mulitenancy service management implementation

2016-01-14

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ronald Jenssen

Greatest interface I have seen in ITSM combined with 'Google-like' performance.

2016-01-08

PRO Super performance Very nice interface, easy to understand without much training Great self service that is intuitive enough to be used without training or explanation Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jean-Marie Van Cutsem

The Service is extremely user friendly and quick. Our user community is using it 24/7

2015-10-30

ITRP is the kind of Service Management as a service that every respecting company should use for a lot of different reasons : User experience, customization of the self-service, strength of the out of the box standard ITIL processes and the speed of use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Eelco Jol

Very user friendly and a good service for incident handling

2015-12-15

Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Longueville

Out of the box, ITRP provides the service management functionalities

2015-10-23

Out of the box reporting is rather limited Need of an external reporting tool is required

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Goossens

servicemanagement and the cloud are the future direction for most, ITRP is ready

2016-01-10

After signing in you can use it out of the box the performance and availability are super ITRP is indeed listening to their customers Is also pretty quickly adopted by our teams in multiple servicelines reporting can be optimized but there are enough API's

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Justin Simkavitz

ITRP for SLA Tracking

2016-01-14

Fantastic tool for tracking incidents and service levels.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aurelian Sin

Implementation of ITRP and Danone Group

2015-10-27

Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joost van Iersel

Fast, easy to use, easy to implement

2017-08-15

Pros

ITRP is easy and fast to implement as a result of its standardized setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more