Xurrent Features & Capabilities

Xurrent

GitHub

Google Cloud

4me allows all internal and external service providers of an enterprise to collaborate while 4me keeps track of the quality and cost of service this is provided.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agile Methodologies

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Archiving & Retention

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Routing

Availability Management

Billing & Invoicing

Budget Management

Calendar Management

Capacity Management

Change Management

Change Planning

Change Tracking

Chat/Messaging

Client Portal

Collaboration Tools

Commenting/Notes

Compliance Management

Configurable Workflow

Configuration Management

Consent Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Email Templates

Event Logs

File Sharing

Gantt/Timeline View

Help Desk Management

HIPAA Compliant

Incident Management

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

Kanban Board

Knowledge Base Management

Knowledge Management

Macros/Templated Responses

Milestone Tracking

Multi-Channel Communication

Multi-Language

Multi-User Collaboration

Multiple Projects

Performance Metrics

Policy Management

Portfolio Management

Predictive Analytics

Prioritization

Problem Management

Project Management

Project Planning/Scheduling

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Release Management

Reporting & Statistics

Reporting/Analytics

Reporting/Project Tracking

Resource Allocation & Planning

Resource Management

Risk Assessment

Risk Management

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Service Catalog

Service History

Zendesk Suite

JIRA Service Management

Freshservice

SysAid

ManageEngine ServiceDesk Plus

Wrike

BOSSDesk

SolarWinds Service Desk

ServiceNow Customer Service Management

Vivantio

TeamDynamix

OTRS

Supporting our internal and external customers with a professional service management ran without effort, just works!!

(IT) Service Management like it should be!

Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.

4ME for me

4me - A 

Best decision we made when searching for a replacement ITSM for SNOW. Go for it! 

Amazing ITSM tool :)

4me is a rocket in the ITSM world!

I'm having a very good experience with 4me, using it as an administrator and part of the implementation team provides also the opportunity to collect insights about needs not yet arose within the organization

Our ESM and ITSM choice

When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.


True Enterprise Service Management Platform

Fit for the purpose with most of critical features ITSM should have 

4Me: The modern ITSM tool of choice

We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Finally an ITSM tool that just works, without needing dozens of consultants!

Easy to implement, easy to use, great customer service and insights

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public
services.  ICT shared services has contracts with several service providers to deliver the services. 

For this project we had some major challenges
* Complex customer service catalogues and SLA's : implementing and measuring  SLA's for the 25 customer organisations
* Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support 
* Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers
* Implement this solution in 3 months time (transition period)
* On-premise installation 

This mission was accomplished and  all requirements are fullfilled.  Thanks to excellent support and incredible agility of the ITRP institute 

ITRP for ICT Shared Services - a challenging mulitenancy service management  implementation 

Very good service management platform

Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly

Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved

Very user friendly and a good service for incident handling

Out of the box
Performance is top
Availability 100%
Cloud solution
On weekly basis new features / functionalites are made available
ITRP is listening to their customers
ITRP is not only being used by IT... but also Production Engineering, General Affairs...

Out of the box reporting is rather limited
Need of an external reporting tool is required

Out of the box, ITRP provides the service management functionalities

Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade

Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

Implementation of ITRP and Danone Group

After signing in you can use it out of the box 
the performance and availability are super 
ITRP is indeed listening to their customers 
Is also pretty quickly adopted by our teams in multiple servicelines

reporting can be optimized but there are enough API's 


servicemanagement and the cloud are the future direction for most, ITRP is ready

Xurrent screenshot: The look and feel of 4me Self Service can easily be customized to match any organization's corporate identity.

Xurrent screenshot: The unique Service Insight Dashboard provides multi-dimensional service information: SLA, risk, cost trend, customer satisfaction and user experience at a glance

Xurrent screenshot: Providers can see how well they are performing for each of their customers in real time.

Xurrent screenshot: Drill down into detailed SLA reports and drill down further into the reports for the underpinning agreements.

Xurrent screenshot: There is a special dashboard to track the performance targets for the service desk in real time.

Xurrent screenshot: 4me provides a dedicated console that provides all the necessary context to make even junior agents look like superstars.

Xurrent screenshot: Real-time reporting on the quality of service received from each internal and external provider.

Xurrent screenshot: The service navigator provides an easy to understand graphical depiction of the dependencies between services and the configuration items that make up these services.

Xurrent screenshot: The resource planning overviews make it easy to distribute assignments among the available specialists using drag-and-drop.

Xurrent screenshot: 4me's change calendar automatically detects scheduling conflicts between changes.

Xurrent screenshot: 4me's project management functionality allows project managers to assign tasks to everyone in their organization. The project members can work on their project tasks free of charge.

Xurrent screenshot: 4me includes portfolio management features to help organizations with demand management.

Xurrent screenshot: 4me Approval in the app (IOS and Android)

Xurrent screenshot: View all reports in the 4me app (IOS and Android)

Xurrent screenshot: Time tracking in the 4me app (IOS and Android)

Xurrent screenshot: 4me provides 100s of standard reports that can be customized by applying filters. They can also be used to prepare shared dashboards.

Xurrent Features

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