4me Features

4me

SIAM and ITSM for multi-national organizations

4.69/5 (13 reviews)

4me Feature Summary

  • Free Self Service for end-users
  • Request, change and task templates
  • Request grouping for major incidents
  • Automated problem identification
  • Change workflow automation
  • Service Catalog
  • Tracking of customer, internal and outsourcer's SLAs
  • Time spent tracking
  • Full text search across all record types
  • API access

IT Management Feature Comparison

Most popular features of all IT Management apps

API (252 other apps)
Access Control (72 other apps)
Activity Dashboard (110 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (76 other apps)
Automatic Notifications (97 other apps)
Collaboration Tools (58 other apps)
Data Import/Export (78 other apps)
Drag & Drop Interface (82 other apps)
Monitoring (179 other apps)
Projections (63 other apps)
Real Time Data (71 other apps)
Real Time Monitoring (80 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (66 other apps)
SSL Security (69 other apps)
Third Party Integration (109 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (70 other apps)

Competitor Feature Comparison

API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Assignment Management
Assignment Tracking
Audit Trail
Auditing
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Calendar Management
Cataloging
Change Management
Change Tracking
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Database
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Scheduling
Event Triggered Actions
Feedback Collection
Filtered Views
Goal Setting / Tracking
Graphical Workflow Editor
Group Calendars
Help Desk Management
IT Asset Tracking
Inbox Management
Incident Management
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Progress Tracking
Project Management
Project Time Tracking
Real Time Monitoring
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Security Auditing
Self Service Portal
Service Level Management
Signed Agreements
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Timer
Trouble Ticketing
Widgets
Workflow Management
Learn moreCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Assignment Management
Assignment Tracking
Audit Trail
Auditing
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Calendar Management
Cataloging
Change Management
Change Tracking
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Database
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Scheduling
Event Triggered Actions
Feedback Collection
Filtered Views
Goal Setting / Tracking
Graphical Workflow Editor
Group Calendars
Help Desk Management
IT Asset Tracking
Inbox Management
Incident Management
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Progress Tracking
Project Management
Project Time Tracking
Real Time Monitoring
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Security Auditing
Self Service Portal
Service Level Management
Signed Agreements
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Timer
Trouble Ticketing
Widgets
Workflow Management
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API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Assignment Management
Assignment Tracking
Audit Trail
Auditing
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Calendar Management
Cataloging
Change Management
Change Tracking
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Database
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Scheduling
Event Triggered Actions
Feedback Collection
Filtered Views
Goal Setting / Tracking
Graphical Workflow Editor
Group Calendars
Help Desk Management
IT Asset Tracking
Inbox Management
Incident Management
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Progress Tracking
Project Management
Project Time Tracking
Real Time Monitoring
Real Time Notifications
Real Time Updates
Recurring Tasks
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Security Auditing
Self Service Portal
Service Level Management
Signed Agreements
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Timer
Trouble Ticketing
Widgets
Workflow Management
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4me Feature Reviews

11 reviewers had the following to say about 4me's features:

Theo Desmet

Proud early adopters of this application and we've seen it grow and evolve greatly.

2017-06-02

Collaberation, easy implementation, great flexibility, awesome performance.

Pros

The ability to design UI extensions is golden!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dion Adams

Finally an ITSM tool that just works, without needing dozens of consultants!

2017-06-06

We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.

Pros

Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs!

Cons

Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ronald Jenssen

Greatest interface I have seen in ITSM combined with 'Google-like' performance.

2016-01-08

PRO Super performance Very nice interface, easy to understand without much training Great self service that is intuitive enough to be used without training or explanation Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Longueville

Out of the box, ITRP provides the service management functionalities

2015-10-23

Out of the box reporting is rather limited Need of an external reporting tool is required

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Wouter Wyns

ITRP for ICT Shared Services - a challenging mulitenancy service management implementation

2016-01-14

For this project we had some major challenges * Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations * Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support * Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers * Implement this solution in 3 months time (transition period) * On-premise installation This mission was accomplished and all requirements are fullfilled.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Eelco Jol

Very user friendly and a good service for incident handling

2015-12-15

Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Leslie Goossens

servicemanagement and the cloud are the future direction for most, ITRP is ready

2016-01-10

After signing in you can use it out of the box the performance and availability are super ITRP is indeed listening to their customers Is also pretty quickly adopted by our teams in multiple servicelines reporting can be optimized but there are enough API's

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Justin Simkavitz

ITRP for SLA Tracking

2016-01-14

Fantastic tool for tracking incidents and service levels.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jean-Marie Van Cutsem

The Service is extremely user friendly and quick. Our user community is using it 24/7

2015-10-30

ITRP is the kind of Service Management as a service that every respecting company should use for a lot of different reasons : User experience, customization of the self-service, strength of the out of the box standard ITIL processes and the speed of use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aurelian Sin

Implementation of ITRP and Danone Group

2015-10-27

Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joost van Iersel

Fast, easy to use, easy to implement

2017-08-15

Pros

ITRP is easy and fast to implement as a result of its standardized setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more