Most popular features of all IT Management apps
11 reviewers had the following to say about 4me's features:
Collaberation, easy implementation, great flexibility, awesome performance.
We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
Performance Ease of use very limited need of consultancy Integration with our printer provider for printer requests at zero costs!
Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
PRO Super performance Very nice interface, easy to understand without much training Great self service that is intuitive enough to be used without training or explanation Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc.
Out of the box reporting is rather limited Need of an external reporting tool is required
For this project we had some major challenges * Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations * Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support * Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers * Implement this solution in 3 months time (transition period) * On-premise installation This mission was accomplished and all requirements are fullfilled.
Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved
After signing in you can use it out of the box the performance and availability are super ITRP is indeed listening to their customers Is also pretty quickly adopted by our teams in multiple servicelines reporting can be optimized but there are enough API's
ITRP is the kind of Service Management as a service that every respecting company should use for a lot of different reasons : User experience, customization of the self-service, strength of the out of the box standard ITIL processes and the speed of use.
Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.