JumpCloud Directory Platform Features

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

4.69/5 (87 reviews)

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Application Access Control
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Application Security
Asset Lifecycle Management
Audit Management
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Automated Scheduling
Behavioral Analytics
Compliance Management
Compliance Tracking
Credential Management
Dashboard
Desktop Virtualization
Encryption
Endpoint Management
Event Logs
File Management
HIPAA Compliant
ISO Compliance
ISO Standards Management
IT Asset Management
Issue Auditing
Log Management
Maintenance Scheduling
Multi-Factor Authentication
Password Management
Policy Creation
Policy Management
Privileged Account Management
Real Time Monitoring
Real Time Notifications
Remote Access Management
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
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API
Access Certification
Access Controls/Permissions
Access Management
Activity Dashboard
Activity Tracking
Application Access Control
Application Management
Application Security
Asset Lifecycle Management
Audit Management
Audit Trail
Authentication
Automated Scheduling
Behavioral Analytics
Compliance Management
Compliance Tracking
Credential Management
Dashboard
Desktop Virtualization
Encryption
Endpoint Management
Event Logs
File Management
HIPAA Compliant
ISO Compliance
ISO Standards Management
IT Asset Management
Issue Auditing
Log Management
Maintenance Scheduling
Multi-Factor Authentication
Password Management
Policy Creation
Policy Management
Privileged Account Management
Real Time Monitoring
Real Time Notifications
Remote Access Management
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
Self-Service Access Request
Single Sign On
Third Party Integrations
Threat Intelligence
Two-Factor Authentication
User Activity Monitoring
User Management
User Provisioning
VPN
Virtual Machine Monitoring
Vulnerability Protection
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API
Access Certification
Access Controls/Permissions
Access Management
Activity Dashboard
Activity Tracking
Application Access Control
Application Management
Application Security
Asset Lifecycle Management
Audit Management
Audit Trail
Authentication
Automated Scheduling
Behavioral Analytics
Compliance Management
Compliance Tracking
Credential Management
Dashboard
Desktop Virtualization
Encryption
Endpoint Management
Event Logs
File Management
HIPAA Compliant
ISO Compliance
ISO Standards Management
IT Asset Management
Issue Auditing
Log Management
Maintenance Scheduling
Multi-Factor Authentication
Password Management
Policy Creation
Policy Management
Privileged Account Management
Real Time Monitoring
Real Time Notifications
Remote Access Management
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Sarbanes-Oxley Compliance
Scheduling
Self Service Portal
Self-Service Access Request
Single Sign On
Third Party Integrations
Threat Intelligence
Two-Factor Authentication
User Activity Monitoring
User Management
User Provisioning
VPN
Virtual Machine Monitoring
Vulnerability Protection
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JumpCloud Directory Platform Feature Reviews

25 reviewers had the following to say about JumpCloud Directory Platform's features:

Anonymous
(Computer Software company, 51-200 employees)

Great tool for managing people and accounts

2020-08-04

Its a good solution for user management, makes work easier and provides good security solutions.

Pros

Also helps whenever you have to modify user rights or access. You can also configure multi factor authentication for better login security.

Cons

maybe the biggest con is that they don't have a mobile app, it may not be a dealbreaker depending on your needs, but its certainly a missing feature.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lance F.

Satisfied Jumpcloud Organization

2020-09-24

We have had a very positive experience. From the onset, we have had great customer support throughout. The customer success teams and engineering teams have all been responsive, and it is clear that they care about the voice of the customer. Our inquiries are responded to quickly, and we are kept in the loop on a monthly basis, or more frequently if necessary, of any changes and what the roadmap looks like.

Pros

The SSO integration is a great feature which is included in the standard plan, and allows us to save money and resources on having an additional solution in our tech stack.

Cons

I don't like the lack of readily available reporting which can be generated directly from Jumpcloud. The data is all there, and we can get it through various extracts, but I would like to see some high quality embedded reporting with the ability to share and customize reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Carl S.

Excellent Solution for User and Device Management, Directory and Security

2020-08-24

We love that it has so many SSO integrations, too.

Pros

Great UI, self explanatory, fast and works in almost any browser (desktop and mobile).

Cons

It would be great to have even more MDM functionality, especially for Mac and mobile devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert R.

Great functional product that tackles most of the Central management and directory functions

2020-09-18

Jumpclouds offering has great features and helps simplify the central user management issue we had. Importing users from Gsuite which was the main system that housed all our users centrally was simple, albeit lacking granular import options (such as ignore mailgroups etc) Systems (which are devices) is the inventory of all your systems running the jumpcloud agent - the greatest feature here is being able to set MFA for logging into your mac, which is very useful if you'd like to bring that security practice in.

Pros

They're improving the product almost daily and have the ability to use web-hooks to monitor service status' The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage.

Cons

A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported. The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jesse P.

The first and most crucial step on my ZeroTrust Networking and various compliance initiatives.

2021-04-26

This turned a fairly lengthy process of configuration management for predominantly mobile devices into a very simple and well-documented solution.

Pros

For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems.

Cons

Currently, there is no support for device management on Chromebooks or Android.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix G.

Best cloud based directory service

2020-09-21

Pros

Constantly improving feature sets.. new policies and functions being developed constantly Friendly interface for sysadmins.

Cons

Older features don't have reporting enabled where new features all have logging in mind when building Often falling back to REST API to perform tasks which not available on admin gui.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ratko S.

Freedom of choice, movemant, security, breaking AD chains - all with JC

2020-08-14

If you want to have or already have most of what is necessary in the Cloud, without the need for a DC server in the premises, to expand your intranet to the entire Internet, then you need DaaS. JumpCloud is simple but offers complex services.

Pros

Quite complete solution, pretty simple but comprehensive. Management of users, machines, groups, solid connections with o365, cloud RADIUS option...

Cons

Reliability of RADIUS service, addition of remote control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Media Production company, 501-1000 employees)

Platform which has all in one solution for IT needs

2019-09-09

Replacing Active directory with jumpcloud.

Pros

Directory as service, Radius server,Full disk encryption management

Cons

OpenID support, Need more applications for SSO, AWS role based access need more improvement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Andreas P.

Central Directory mgmt

2019-09-16

system user management without AD!

Pros

one user management, ability to use as system users

Cons

price raises rapidly when using more then 1 service and more then 10 users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pete C.

Easy DaaS / iDP

2019-09-09

Pros

Very easy to use and implement.

Cons

Whole Disk Encryption support and management is still only in early access and does not appear to have advanced much since the original announcement a year ago.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike J.

Great non-domain user control!

2019-09-04

With this service I was able to settle some PCI Compliance issues with just a short amount of setup time.

Pros

I loved the fact that I was easily able to implement this product with Linux and Windows servers to auto-create and populate user information and user control. This has changed so many steps in our initial buildouts and use on these machines.

Cons

So far, I do not see any part that I am not a fan of at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey B.

Solid way to manage users

2019-10-09

I use jump-cloud for my own business and my clients primarily to help with user management and to manage access to the various services that are used.

Pros

They keep adding features as well, like recently added management of Bitlocker.

Cons

Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
BENJAMIN B.

Protect Your Sensitive Client Data with JumpCloud

2020-08-12

Pros

We use JumpCloud to manage the user access on our office computers.

Cons

It is a little difficult to onboard new office staff and familiarize them with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ADam B.

Avoiding the mistakes of others...

2020-09-08

and it's all controlled from the cloud.

Pros

Within a month, we had unique (per user) credentials to get into everything.

Cons

However, support personnel are just an email away...they will help you "stick to the script", they are not however always well-versed in real scenarios you may have on your job-site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 201-500 employees)

The next step in efficient IT. The Biggest change that no one will notice

2020-08-13

Really easy to roll out and implement.

Pros

User Account Management has made the need for VPNs and other fafferies totally redundant.

Cons

There was a times when a users account that locked out took more time and effort to resolve than would without JumpCloud. The alerting was also in need of review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron G.

Directory as a service the next generation

2020-08-16

It has been awesome to know I can track staff, device but not use active directory.

Pros

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs.

Cons

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle R.

A great solution for a cloud-based business

2020-09-21

Pros

JumpCloud solved a number of issues for us as we needed a cloud-based identity management and also a system management tool for our distributed workforce.

Cons

There are some limitations that I hope are improved as the product develops. MDM is currently limited in functionality, and the System Insights still require command-line input to gather detailed information. It doesn't not have commands that can run on a system automatically when joined which would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael B.

Good solution for MSPs

2019-10-07

Pros

Integration with G Suite Replacement for AD in small office environments Adds needed security and management for clients that have never implemented AD

Cons

The pricing model has improved but can still be cost-prohibitive for small IT budget clients.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

I love JumpCloud - it's a very smart approach to directory services in a cloud first world

2018-06-22

Pros

JumpCloud provides the ability to be the core directory service, easily federate with other services and provides wealth of management capabilities in a cross-platform way.

Cons

Replacing a directory service is never an easy process, so there is some upfront investment in regards to implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mark H.

Reliable product

2019-09-09

Jumpcloud are always requesting feedback and improving their offering

Pros

Minimal downtime and easy to navigate GUI.

Cons

Access to logs is via API only making them hard to decipher at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter C.

Would recommend to any organization

2019-10-07

We are solving issues with applying group policy and adding users to small busiensses that do not employ AD

Pros

The product is quick and responsive. Streamlines and adds AD like features to small businesses with no need or desire to implement AD

Cons

The permissions and systems menus can be convoluted, but with a bit of use it gets easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jarred W.

Great for DaaS!

2019-09-13

GREAT! This service has been FLAWLESS!

Pros

I like the integrations and synchronizations to other applications.

Cons

Wish there were more options that we didn’t have to customize via the powershell API. I don’t remember all of the cmdlets and have to look them up every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Felix L.

A simple yet effective Cloud based management system

2020-08-12

Pros

The interface is simple and everything you need to manage users and associated systems and applications are easy to find.

Cons

Policies to deploy to systems are a cool feature, however, there are too few policies for Linux.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Divorcing Microsoft Active Directory, married nibble SaaS and cloud simplicity

2018-09-17

Jumpcloud has helped me move the authoritative directory to the cloud, unify sign-on and simplify end-user password sprawl.

Pros

A big plus is that JC is designed to be OS agnostic, so I can deliver the security, management, and scripting I need to endpoints and servers while allowing end-users to choose their preferred OS.

Cons

not much to add here, it does what its supposed to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik N.

Flexible and easy to use

2019-10-07

Pros

We needed a directory service that unified cloud identity with local user accounts across Linux and windows server devices.

Cons

Minor UI issue when creating new users, but easy to work around the issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more