Kandji Reviews - Page 2

Kandji makes it incredibly easy to manage Apple products from the easy-to-use interface, easy-to-use Auto-Apps, to the amazing support team. I can go on and on about how incredible the customer service is at Kandji. They are always willing to help us with any questions we may have, no matter how small the issue is. They are incredibly attentive and are always ready to help. 10/10 experience. From the...

Read more

Nothing. Our experience with Kandji has been nothing but the best.

As a smaller company without a dedicated IT team, Kandji makes managing our fleet of Macs simple. Transitioning from our previous MDM was straightforward and Kandji gives us the advanced features we need. I really like the in-built templates which gives you a configuration which is aligned to specific security standard, which can then be customized as desired. This allowed us to get up and running in less than a day. The software itself also feels modern - this comes across in the user experience and ease of use, especially when compared to other MDM solutions.

As a relatively new offering, there are some features I wish were present - one example would be being able to assign an application to a single device without having to create an entirely new blueprint. To thier credit the Kandji team have acknowledged this and seem really receptive to feature requests.

The UI is extremely intuitive, and is obviously very UX driven. I've been using it for well over 6 months and have yet to have an issue.

I literally have zero complaints about Kandji, but if I had to choose something, it would be nice if we could manage the handful of PC's that we have in our org (primarily a Mac shop).

Kandji has taken the time to truly rewrite the underlying engine that is running their MDM and management tools, and it's easy to tell when you're using the tool. Utilizing modern development practices and cloud resources, Kandji is extremely fast at pushing out commands that you send from the dashboard, and the Mac client is fast, reliable, and helps enforce policies even when a computer is offline. Other management systems that I have used extensively have extremely flaky clients on the computer and require that you do all of the work to make scripts to "self-heal" the client. I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

There are a few minor features that are available in most other MDM's that aren't available in Kandji yet, but for our use cases, they haven't been a very big deal. It is something to be conscious of when looking at the solution, however. Additionally, in general, I like the "Blueprint" concept of managing devices, but there are some downsides. If we have a computer that needs one application that...

Read more

The auto-app library makes app installation very simple. Custom apps are easy to set up and deploy as you would expect. Their support team is astounding. Their knowledgableable, effective, and quick! Using blueprints to group devices and deploy apps and settings is simple and straightforward.

Kandji's method of deploying configurations and apps to devices is it's best, and unfortunately the most crippling feature. Blueprints can help organize systems but leads to some frustration when attempting to make a one-off commands. Creating views for your devices doesn't work as expected (although I'm told this is something they are working to improve). Auto-apps require installation if you only want to keep them updated (I'm also told a self-service option is in development that will resolve this).

The setup of Kandji with G Suite defies belief when it comes to ease of use. Importing users took literally seconds with about 220 users. Setting up the Apple MDM certificates with Business Manager is about a few minutes (only limited by internet speed) but the true magic comes in when creating ones first Blueprint. And this is where one grasps the potential of the product as nothing can beat the UI, the speed and the simplicity. I had it up and running so quickly I thought I had forgotten something. This can be handled by first level employees with almost zero experience in the MDM arena. If they can use iTunes, they can use Kandji.

There honestly is nothing I like least. I am looking forward for them to have an admin client for iOS but again, the website works so well in Safari, it’s not really required.

1) It was very easy to learn how to use Kandji, as an admin. Our team was familiar with Macs as admins, but we had never used an MDM before - and every MDM we read about seemed complex and focused on companies with a big full-time IT staff. When we started with Kandji, we was able to get our first profile running and deployed in less than an hour. It's been very easy to make custom profiles, get connected...

Read more

When we launched, there was not a way to enforce installation of certain non-App-store apps (e.g., Chrome, Google File Stream). Kandji has now released a way to ensure those apps are installed, which is helpful. At times, configuration of the blueprints can be confusing. Certain topics are grouped together because that's the way Apple groups them, and it's non-intuitive to more everyday users. Kandji help has always clarified these issues promptly.

I love their common-sense approach to everything. Their solutions feel less hacky than other providers I tried and they seem to be very in-tune with Apple. They clearly spent a decade or more managing Macs the hard way so they know how to make it easy for me, an operations person who wears many hats.

I just have one feature request, and that's for Blueprints to be able to inherit from one another. Right now all you can do is copy. They're considering implementing it, which I imagine isn't trivial.

The support is excellent, and the white-glove migration was crucial to us. We were forced to switch from another cloud-based MDM provider during the middle of a pandemic while our fleet of nearly 200 Macs was scattered about the country and no option for in-person support for our users. Kandji's clever approach kept us safely managed until the moment of migration, and 98% of the fleet switched over with no manual intervention.

There remain some management abilities we'd like to have, but generally those gaps come from gaps in the MDM protocol. Kandji is quick to embrace the latest and offer it quickly, including launch day support for macOS Big Sur.

The onboarding team made things super easy when moving from JAMF Pro. User interface is extremely clean and easy to use unlike other MDM's that require much more knowledge and skill. The support team is un matched across the board. Never have I had such quick responses to questions or issues (which 99% of the time was user error) Typical response times are under 5 minutes for sure.

Not much to dislike about the software outside of wishing I had more time during on boarding to get the most out of the software but we had multiple projects going on at the same time so that was more on me then Kandji

Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard. Security is a front and center focus of the Kandji product. Effortlessly secure your devices and spend less time worrying about your device security. Great end-user experience to manage or enforce updates. Kandji has a library of apps, automations and workflows that can save any IT team time by not needing to consistently manage, update apps and scripts. This was a big differentiator for me, working on a small team that spends time on more than just device management.

Recent macOS updates have changed and continue to change the way businesses can manage their macOS devices (looking at you kernel and system extensions). Kandji has the product and team that gives me hope that they can handle any future device management changes Apple may make.

Kanji provides pro-level features without the complexity of other solutions. The flexibility they give you by offering robust out of the box functionality as well as the ability to build custom scripts and push out custom applications can't be beaten. They are also pushing out new features at an accelerated rate so it feels like I am adding new rules and apps for my users weekly. For someone that is not as technical when it comes to writing scripts, their support has also been incredibly helpful. They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.

The only area for improvement I would say is that the UI does not adapt well if you try to log on to the application from a phone.

This tool was clearly designed from an macOS admin's point of view. Incredible functionality and very easy to use compared to some of the competition. Support is fantastic, and a great solution engineering team to help with any struggles. I've recommended Kandji to many others, and will continue to do so.

Nothing really. It hit all of my requirements.

The support is exemplary. I run a small business, and I'm competent but not an expert on Mac admin - having someone who answers emails/intercom without prejudice is amazing.

I wish they could fix everything! Unfortunately, whilst they try hard, they can't resolve fundamental flaws in the OS's! Whilst the UI of the platform isn't quite perfect (the odd bit is a little unintuitive), it's light years better than most of their competitors.

-Very easy to deploy -Packed features for the price -Very affordable way to get started in MDM for compliance, organization & management -Great customer service -Lots of things are already automated for you, no custom code needed -Still have the ability to create custom automation if you please

-Still a developing software in the making -Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point -Would like to see more control options in the future

Liftoff is a top feature --> Ship the MacBook directly from Apple to employees in any country, Kandji takes care of the rest. One-Click Templates --> Push CIS level security settings on the tens of MacBooks in minutes Their support team --> They are instant and reactive Kandji passport integration with IAM solutions

Reporting features could be better At this stage, the available features are delivered greatly and they have a frequent update cycle. So having high hopes that it will be implemented soon

UI, usability, how easy it is to integrate with ABM, Azure AD, and Google

There are some features that other solutions like JAMF have, and the EDR could use a bit of work.

Kandji has an incredibly user-friendly interface that I absolutely love. It makes pushing updates seamless and allowed my org to quickly regain control of all of its unenrolled devices.Review collected by and hosted on G2.com.

I do wish that Kandji would allow for an easier solution to be able to provide remote support to our users rather than having to go through zoom. Otherwise 10/10 would recommendReview collected by and hosted on G2.com.

support was responsive, but not really helpful in my case.

First enrollment led to MacBook start in a pixeled blue screen after login window appeared for a few seconds. Then auto-reboot, same behaviour, infinite loop. Attempt to safe boot, NV RAM reset or restore did not work because Kandji obviously set a Firmware password on the device, but did not escrow it back to Kandji. Support assumed a hardware issue, which is ridiculous and more than a "co-incidence", because MacBook worked fine before enrolled to Kandji. So this leaves MacBook unuseable to us, which is a show stopper for the trial.

Kandji is incredibly easy to use, especially when compared to it's primary competitor Jamf. We evaluated both products and while Jamf had us feeling like we needed to enrol in a course to be able to use the product, we had a proof of concept going in Kandji in less than a day with no prior training.

Kandji could use some more advanced functionality for power administrators. It's ease of use sometimes makes it harder to access advanced controls.

The prompt support and giving the best solution for the admin make the work easier and more appropriate. Also in the time of any kind of trouble we got the best solution.

some features are still need to be updated, I guess it takes a while to update, so no complaints about it

As someone who was no an expert on Macs, but needed a way to manage the handful we had in our inventory, this program has been a life saver. It saved us tons of time on setting up next devices, we are able to deploy consistent images to all users and keep workstations up to date on a regular basis.

Some of the features can be complex due to Apple's security and privacy standards. I've found customer support to be very helpful when I got stuck on a feature.

The app is elegant in it's design, so much that everything it has to offer is incredibly useful. But If I had to pick one thing to praise the most, it would be the ability set restrictions on software versions. I can make sure all of the devices in our company are running the latest versions of software we use every day. And its easy to setup, too!

This is difficult for me, because the team behind Kandji really put a lot of thought into their product. There's nothing I've found to be lacking or missing. We do have a few Android and Windows devices that we have to manage separately, and it would be very helpful if Kandji could be a one-stop shop for everyhting; but this isn't in the scope of their service and I knew that going in.