This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Kaseya VSA vs AlertOps Comparison

Overview

Category Leaders

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

63

77

33

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

(16)

5

4

3

2

1

9

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.
The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.

Pros

Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).
I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.
Support for any device and some reporting is nice to see. Price was a benefit too.

Cons

The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.

Cons

Pricing structure is confusing and my emails requesting clarification have gone unanswered.
Limited options for individual responses to the extensions.
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features120
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Applications Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Software Development
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Timeline Management
  • Troubleshooting Reports
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management
  • Total features55
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Applications Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Synchronization
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Incident Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Incident Reporting
  • Interaction Tracking
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple Format Support
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Software Development
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Timeline Management
  • Troubleshooting Reports
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Workflow Management

Integrations

  • Total integrations28
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations34
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kaseya VSA vs. AlertOps

See how Kaseya VSA and AlertOps stack up against each other by comparing features, pricing, ratings, integrations, security & more.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.