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Kaseya VSA vs Auvik Comparison

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Overview

Category Leaders

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

Auvik’s cloud-based network management software automates and simplifies complex and time-consuming network tasks through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

64

78

33

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

5

4

3

2

1

46

18

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.

GB

Gene B.

My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.

JP

Joseph P.

Fantastic product that provides the ability to securely manage and monitor your managed service customers.

TW

Trent W.

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

AR

Anonymous Reviewer

Excellent for Root Cause Analysis and network tracing. Fantastic, knowledgeable, friendly support.

MK

Matt K.

It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff.

MG

Matthew G.

Cons

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.

AD

Andy D.

Terrible customer service, NO Support, slow, lousy features for the price. Constantly have to uninstall live connect and reinstall.

RB

Rajendra B.

The lack of a 64 bit agent until recently was a pain point for a while. Updating Live Connect is time consuming.

AR

Anonymous Reviewer

Cons

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors.

CK

Corey K.

Too many knobs to turn can get into trouble is you over tweak and not understand what you are doing.

Corey K.

The fact that you have a minimum required characters for this "Cons" section is much more annoying than anything about the software.

JH

Jeff H.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features114
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Storage
  • Email Alerts
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • For MSPs
  • Help Desk Management
  • Hierarchical Mapping
  • Historical Audit
  • Historical Reporting
  • Historical Trend Analysis
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Total features72
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Storage
  • Email Alerts
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • Event Tracking
  • File Sharing
  • For MSPs
  • Help Desk Management
  • Hierarchical Mapping
  • Historical Audit
  • Historical Reporting
  • Historical Trend Analysis
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Time Zone Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting

Integrations

  • Total integrations36
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations20
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk