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Kaseya VSA vs GoodAccess Comparison

Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or...

GoodAccess is a virtual private network designed to help remote teams access critical information and business systems in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

63

77

32

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5.0

(2)

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.
The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.

Pros

Not enoughreviews yet

Cons

The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features41
  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Anti Virus
  • Applications Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • CRM Integration
  • Compliance Management
  • Customizable Branding
  • Customizable Reporting
  • Data Synchronization
  • Data Visualization
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Patch Management
  • Performance Management
  • Performance Reports
  • Policy Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Secure Login
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Uptime Monitoring
  • User Management
  • Total features12
  • API
  • Access Control
  • Accounting Integration
  • Active Directory Integration
  • Activity Tracking
  • Anti Virus
  • Applications Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Automatic Notifications
  • CRM Integration
  • Compliance Management
  • Customizable Branding
  • Customizable Reporting
  • Data Synchronization
  • Data Visualization
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Labeling
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • Patch Management
  • Performance Management
  • Performance Reports
  • Policy Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Reporting & Statistics
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Secure Login
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Uptime Monitoring
  • User Management

Integrations

  • Total integrations28
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations5
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kaseya VSA vs. GoodAccess

See how Kaseya VSA and GoodAccess stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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