Kaseya VSA Features

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4.04/5 (183 reviews)

Kaseya VSA Feature Summary

  • IIS monitoring
  • Remote Control
  • Remote Monitoring
  • IT Automation
  • AV/AM Integrations
  • Cloud Backup
  • Automated Discovery
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Reporting And Dashboards
  • Remote Monitoring and Access
  • Easily Access User End-points
  • Service Desk
  • IT Asset Management
  • Antivirus
  • Web Based
  • Monitor Key Server Metrics

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting Integration
Active Directory Integration
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Applications Management
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Call Center Management
Capacity Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Compression
Configuration Management
Contract/License Management
Credential Management
Cross Reference System
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Synchronization
Data Visualization
Deployment Management
Device Auto Discovery
Diagnostic Testing
Diagnostic Tools
Document Storage
Email Monitoring
Employee Activity Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Import/Export Data
Incident Management
Interaction Tracking
Internet Usage Monitoring
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Knowledge Base Management
Knowledge Management
Labeling
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Platform
Multi-User Collaboration
Multiple Format Support
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Management
Performance Metrics
Policy Management
Power Management
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Scheduling
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Simple Network Management Protocol (SNMP)
Software Development
Summary Reports
Support Ticket Management
Task Management
Third Party Integrations
Threshold Alerts
Time Zone Tracking
Unattended Access
Uptime Reporting
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
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API
Access Controls/Permissions
Accounting Integration
Active Directory Integration
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Applications Management
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Call Center Management
Capacity Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Compression
Configuration Management
Contract/License Management
Credential Management
Cross Reference System
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Synchronization
Data Visualization
Deployment Management
Device Auto Discovery
Diagnostic Testing
Diagnostic Tools
Document Storage
Email Monitoring
Employee Activity Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Import/Export Data
Incident Management
Interaction Tracking
Internet Usage Monitoring
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Knowledge Base Management
Knowledge Management
Labeling
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Platform
Multi-User Collaboration
Multiple Format Support
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Management
Performance Metrics
Policy Management
Power Management
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Scheduling
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Simple Network Management Protocol (SNMP)
Software Development
Summary Reports
Support Ticket Management
Task Management
Third Party Integrations
Threshold Alerts
Time Zone Tracking
Unattended Access
Uptime Reporting
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting Integration
Active Directory Integration
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Applications Management
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Call Center Management
Capacity Management
Change Management
Collaboration Tools
Compliance Management
Compliance Tracking
Compression
Configuration Management
Contract/License Management
Credential Management
Cross Reference System
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Synchronization
Data Visualization
Deployment Management
Device Auto Discovery
Diagnostic Testing
Diagnostic Tools
Document Storage
Email Monitoring
Employee Activity Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Import/Export Data
Incident Management
Interaction Tracking
Internet Usage Monitoring
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Knowledge Base Management
Knowledge Management
Labeling
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Platform
Multi-User Collaboration
Multiple Format Support
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Management
Performance Metrics
Policy Management
Power Management
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Release Management
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Scheduling
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Recording
Session Transfer
Simple Network Management Protocol (SNMP)
Software Development
Summary Reports
Support Ticket Management
Task Management
Third Party Integrations
Threshold Alerts
Time Zone Tracking
Unattended Access
Uptime Reporting
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
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Mobile apps

iOS App


31 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


26 reviews

Kaseya VSA Feature Reviews

25 reviewers had the following to say about Kaseya VSA's features:

andrey g.

increasing helpdesk staff productivity

2019-11-01

-- Tactical Responsibilities Use remote monitoring and management tool KASEYA to deliver pro-active remote support Establish monitoring and maintenance necessary for new and existing clients Monitors Server Windows Operating System performance and takes action to resolve problems Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems Monitors Workstation Windows Operating System performance and escalate actions Monitors network Devices status and performance and escalate actions Monitors Storage Devices health and takes action to resolve problems Monitors VMware Infrastructure performance and takes action to resolve problems Prepare and present service and monitoring reports to management regularly Documents problems and resolutions on production servers Completes scheduled audits and provides reports to customers periodically

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1.

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Kaseya has overall been very good for our company.

2018-04-10

We do all of our management for remote agents with this software but would look elsewhere if it was not so hard to switch and if we did not have so much money invested in the product.

Pros

It has been very good at alerting, monitoring and backups.

Cons

It feels bloated and slow at times. The filtering and search are not great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Tim R.

Powerful and capable, but the ui is awful. Monitoring is severely lacking as well.

2018-04-13

Patch management and remote control are Kaseya VSA's biggest strengths.

Pros

LiveConnect is great for remote control but also feels half baked.

Cons

Other products have a been able to maintain and improve monitoring, notifications, dashboards, and the management of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Doug M.

Great software. Has a learning curve but there is nothing you cant do.

2018-04-11

Remote access, auditing, reporting, patch management, scripting....the list goes on.

Pros

There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports.

Cons

The user interface is a little dated, and before you learn it can be cumbersome to get around in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan G.

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

2018-05-17

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate.

Pros

I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons

Many extraneous alerts come through, and it's difficult to manage which monitors you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
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Rajendra B.

Excellent tool to automate regular system admin activities

2018-04-16

It has been very good at alerting, monitoring and backups.

Pros

It has been very good at alerting, monitoring and backups.

Cons

terrible customer service, NO Support, slow, lousy features for the price Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer & Network Security company, 11-50 employees)

Kaseya VSA - The Best RMM

2018-10-17

Having an RMM package is essential to running an MSP. It allows us to service our customers with fewer tech resources and a lower tech to customer ratio than without.

Pros

It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best scripting engine around.

Cons

The complete integration of the Kasey's network monitor Traverse isn't done yet, nor is their latest acquisition Rapid Fire tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Lokesh D.

Kaseya helped me to manage all my customer's asset under single tool.

2018-04-11

Central Management of all the assets and remote support

Pros

Centralized patch management and asset audit with automated monthly reports.

Cons

Chat feature is not upto the mark, customizing a report is not user friendly, patch management is still having issues, there is no time based password generation for the technician to login the server. doesn't reads the backup details of third party backup softwares like veeam, shadow protect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Eddie V.

Feedback

2019-08-01

Asset management, API into ITGlue/BMS as we're a full Kaseya house and remote access

Pros

Being able to remote into devices easily

Cons

Poor Reporting, Live connect disconnects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Sezer I.

Kaseya Review, Too many features that aren't impltement correctly

2019-07-29

Pros

- Remote control is fast - Helps track assets. - Monitoring and scripts work well.

Cons

. - Support tickets take too long to resolve, they ask to collect info and logs then end up escalating to senior engineers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Meir G.

A full-featured product that could use better support and documentation

2018-04-13

Remote Monitoring and Management of user PCs.

Pros

This software is very full-featured and allows quite a bit of granular control and automation.

Cons

The cost is on the higher end for a remote management product which could be justifiable if the support were better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Jack A.

Best RMM Tool Hands down

2019-07-23

During the evaluation, I was concerned that I would make the right choice and not waste time and money on a mistake.

Pros

Scripting - Single biggest reason this software is so powerful Monitoring - Alerts - Remediation Automation Information quickly Remote control

Cons

Costly - But you get what you pay for Menus - They are working to standardize the UI

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

In the past I used a few other RMM's and with the exception of a few bugs this one works well.

2018-04-16

I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's.

Pros

Easy to navigate dashboard. Scripting works well and has some nice functionality already out of the box.

Cons

Would like to see third party updating added with out an add-in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Brett V.

Overall positive experience with Kaseya so far, but getting down to brass tacks.

2018-08-02

It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products.

Cons

I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael H.

Kaseya VSA Review

2019-07-23

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Pros

Monitoring, Remote Control and Patching all within one management console.

Cons

At times, not user friendly and hard to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Josemaria G.

Best tool for Sysads!

2019-01-28

Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. :)

Pros

This allowed our small helpdesk team us to monitor and manage hundreds of end points (mostly desktops) all over different sites.

Cons

Perhaps the interface navigation can be improved.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Alexander B.

A powerful engine marred by lazy, ongoing GUI problems

2019-05-10

We took on Kaseya largely for remote control of clients and Windows/Office patching.

Pros

Many powerful modules: - I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete - Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here - LiveConnect is smooth and fast and provides a wealth of tools - Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Cons

Persistent, unfixed, obvious GUI issues spanning years and years after being reported: - screens not refreshing; - inconsistent filtering; - misleading word choices in scheduling boxes; - selecting multiple is a chore; - "View" is powerful to *use* but clumsy and unwieldy to *manage/administer* The way installation packages are created is terrible.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike C.

Long term user, very happy with progress of the product

2018-04-19

Flexibility, control and strong management capabilities.

Pros

Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times.

Cons

There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob P.

Kaseya VSA - Powerful, but for the faint of heart

2020-01-07

Pros

As a Managed Service Provider we were initially attracted to Kaseya for its Windows patch management and Event Log monitoring. The powerful scripting agent has allowed for us to deploy software and patches quickly.

Cons

The remote access tool to endpoints is slow and does not always connect so we ended up using something else that was more efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Trent W.

Kaseya - Building your MSP

2019-08-05

Kaseya provides us the ability to report on customer environments and also support them remotely via the Remote Connect.

Pros

Fantastic product that provides the ability to securely manage and monitor your managed service customers.

Cons

Outdated Interface, Clunky reporting functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve L.

Overall a good experience. Kaseya works well for our needs, once we got the deployment figured out.

2018-04-11

Pros

We use it for monitoring, backups, anti-virus, reporting, etc.

Cons

Configuration. If you are new to the system, it can be very difficult to configure. The settings are so granular, it can be a bit cumbersome to get everything figured out. Once done, everything works very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James P.

Kaseya VSA an effective solutions for IT Complete Remote Monitoring and Management

2019-05-17

We have realized over 20x the return on the Kaseya VSA System.

Pros

It includes everything you need for full management and monitoring and management of your full Information Technology Stack.

Cons

My only complaint would be support incidents often take time to work through.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben P.

overall good, lots of different functionality, not streamlined

2017-11-14

remote management

Pros

It is the jack of all trades, master of none. it manages a lot of things decently, but really does not excel at anything

Cons

if you dont take the time to learn EVERYTHING, there are lots of little caveats that makes other things harder; reporting, logging etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason T.

Once it's configured it's great. Complicated to learn though

2017-11-14

central portal for remote management and service desk.

Pros

live connect and remote control of endpoints is great.

Cons

SQL backend makes updates a pain. Everytime we update we have issues. Would love to migrate to the cloud but no migration options are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Bianca G.

Power management tool

2018-02-21

I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros

This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons

It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more