Kaseya VSA Pricing Plan & Cost Guide

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4.04/5 (183 reviews)

Kaseya VSA Pricing

Pricing model: Subscription, Open Source

Free Trial: Available

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Free Trial

Competitors Pricing

LicenseSpring

Starting from: 99.00/month
Pricing model: Free, Subscription
Free Trial: Available

mabl

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Celigo Integrator.io

Starting from: 600.00/month
Pricing model: Free, Subscription
Free Trial: Available

eBridge Connections

Starting from: 300.00/month
Pricing model: Subscription

Kaseya VSA Pricing Reviews

Pros
  • All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.Verified ReviewerRead the full review
  • You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.Verified ReviewerRead the full review
  • The VSA also allows us to provide many of these same benefits to our customers which we support, enabling them to have a similar positive experience when needing to access their own systems.Matthew M.Read the full review
Cons
  • The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features.Ken J.Read the full review
  • The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.Justin S.Read the full review
  • Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.Bernard T.Read the full review
86%
recommended this to a friend or a colleague

25 reviewers had the following to say about Kaseya VSA's pricing:

jacob l.

Terrible support, worse customer service

Used daily for 1-2 years
Reviewed 2016-11-10
Review Source: Capterra

We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Pros
their initial sales pitch was good and convinced us to buy it.

Cons
terrible customer service, NO Support, slow, lousy features for the price

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Neil T.

Over all good software that lets us easily do some tasks.

Used weekly for 1-2 years
Reviewed 2018-04-13
Review Source: Capterra

Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Pros
I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons
When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Anonymous

Best IT Management Software We've Tried So Far

Used daily for 2+ years
Reviewed 2019-04-18
Review Source: Capterra

We have been using Kaseya to manage our fleet of computers (500+) for about 10 years. We have tested other platforms, but keep sticking to Kaseya. The price is great compared to others. The back end and configuration could be easier and more intuitive.

Pros
Tons of features. Price is where it needs to be. Has great capability.

Cons
Not intuitive. Support takes a long time to get back on issues. Bland looks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anonymous

Nice product, but, could be better.

Used daily for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

Overall good, but, not great.

Pros
Fairly easy to use and setup. Also, SaaS offering, so, not on-prem hardware needed.

Cons
Price is a little higher than competitors, especially considering you need to do a 3-year contract to get the best pricing. Parts of VSA have been "broken" with upgrades and time to fix essential issues have been longer than expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Anonymous

Solid RMM

Used daily for 2+ years
Reviewed 2019-07-23
Review Source: Capterra

Pros
Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons
Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dan G.

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Software Advice

I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-consuming. Also, with its per-agent pricing, the costs got a bit out of control.

Pros
It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons
Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

Minimize review

Rajendra B.

Excellent tool to automate regular system admin activities

Used daily for 2+ years
Reviewed 2018-04-16
Review Source: Capterra

The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Pros
Patch Management, Remote Monitoring and Scripting LiveConnect, plug-ins, Automation Exchange. Automation Ease of use Fully Featured Great integration The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons
terrible customer service, NO Support, slow, lousy features for the price Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

harmandeep singh s.

Kaseya VSA review!

Used weekly for less than 6 months
Reviewed 2017-11-12
Review Source: Software Advice

Pros
Automation Ease of use Fully Featured Great integration Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons
Customer support is terrible. Purchasing new agent licenses is difficult slow, lousy features for the price The UI needs an update, and some of the workflows are less than ideal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Gary W.

Kaseya VSA review

Used daily for less than 6 months
Reviewed 2019-09-03
Review Source: Capterra

Overall, it is very powerful and scalable platform. It is just very expensive.

Pros
It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Cons
Updates to the VSA system are problematic and sometimes require lots of effort to resolve. Kaseya support is helpful but it can take a long time to fix issues. It is also very expensive and requires a good deal of hardware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Niko T.

I been using it for over 10 years and its amazing

Used daily for 2+ years
Reviewed 2017-06-06
Review Source: GetApp

Pros
If you're looking for a solution that keeps coming up with new modules every year this is the way to go!

Cons
The only con i have to say is not everyone can afford it to be honest but knowing your customers are secure makes the whole difference

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Frank V.

The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

Significant reduction in operational costs and increase in our ability to deliver value.

Pros
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.

Cons
It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Takumi O.

We always use this software for IT remote support.

Used daily for 2+ years
Reviewed 2017-11-15
Review Source: Capterra

Pros
This software is easy to install on user client pc, and easy to update and manage it. Cost is good.

Cons
Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Tyler T.

Kaseya is designed for IT Personnel. It is hard to use, but worth it. It can do almost anything.

Used daily for 1-2 years
Reviewed 2018-02-06
Review Source: Capterra

If you want a RMM tool to be your right hand, then Kaseya is it. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. They are good people.

Pros
New UI Remote Access -KVM --Quic and low latency -'shadow' scripting -remote monitoring application deployment custom scripting Malware Protection AV Protection Reporting (on just about everything) -devices, and configurations -applications -usage patterns -resource patterns sellar five star support saff

Cons
knowledge base is very out of date, but support makes up for it requires a significant time investment for learning platform updates are not always successful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ivy R.

Purchaser review

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

good

Pros
I don't hear the complain from employees or customer.

Cons
It is kind of expensive, sometimes we wonder if we get as much as we spend

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Don J.

This application allows us to interact and manage all our networked computers

Used daily for 2+ years
Reviewed 2017-11-25
Review Source: Capterra

Allows us to manage our networked computers easily. The cost per machine is very reasonable and the application is very flexible.

Pros
The remote access is excellent. The display of remotely accessed computers comes up in a floating window that is easily viewed.

Cons
Sometimes when you change views, it does not change immediately. You have to select another view for your filtered view to be displayed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Daniel D.

Effective systems management on a budget

Used daily for 2+ years
Reviewed 2017-11-17
Review Source: Capterra

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Pros
Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons
I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dimitri M.

Kaseya is the "Cadillac"

Used daily for 2+ years
Reviewed 2018-10-16
Review Source: Capterra

We now have the ability to provide true value to our business customers. Monitoring and maintenance is the foundation of having a secure network and productive end users.

Pros
Kaseya is the most robust of all solutions.

Cons
All software of this nature has a big learning curve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Andrew T.

Very unsatisfied

Used daily for 6-12 months
Reviewed 2018-03-06
Review Source: Software Advice

For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros
The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons
Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

Minimize review

Chase S.

Needs Work

Used daily for 6-12 months
Reviewed 2020-06-16
Review Source: Capterra

Horrible product at the end of the day. Great for when you need monitor tools, however, it's a huge tax on IT in learning everything.

Pros
Kaseya VSA is a good product. It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors.

Cons
It's a mess GUI wise. Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID. It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Jake I.

Great Product - High Cost

Used daily for 6-12 months
Reviewed 2018-12-05
Review Source: Software Advice

Pros
Kaseya is a great IT tool overall. It combines computer management, software pushing, and ticketing in one big package.

Cons
It's not very intuitive and can be limited out of the box without development. It's a bit expensive as every computer using Kaseya needs it's own license.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Ryan M.

Powerful software, difficult company

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Software Advice

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros
Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons
Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Mark W.

Kaseya Review

Used daily for 2+ years
Reviewed 2019-08-26
Review Source: Capterra

Their tech support was very helpful in helping me to get it up and running initially. Overall I would recommend it to a MSP or IT director with a lot of computers and/or branch offices.

Pros
Kaseya VSA is very powerful and makes managing large groups of computers much easier. There are a number of different tools that allow remote control, remote task management, event monitoring, alarms, inventory and auditing, software inventory, push programs and patches and more. It's been around for quite a few years and is a leader in the MSP arena. I have the on-premises version and run it off of a local web server.

Cons
It's a little tricky getting it setup initially. I think the Cloud version would be much easier to implement but I opted for the on-prem version because it had a few more extra features and was less expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Meir G.

A full-featured product that could use better support and documentation

Used daily for 1-2 years
Reviewed 2018-04-13
Review Source: Capterra

Remote Monitoring and Management of user PCs.

Pros
This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons
Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set. The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not. There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Brad L.

Kaseya Review

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
Agent procedures Secure Remote Control Service Desk

Cons
-Not much changes from year to year -Features are new adds and cost additional. - A lot of what I was sold on 12 years ago is only finally coming to the market today in form of a bold on add on at an extra fee

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Anonymous

The Kaseya lego kit

Used daily for 2+ years
Reviewed 2020-01-17
Review Source: Capterra

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours.... All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)

Pros
- You can build a whole lot of automation with their building blocks; - The depth of information should cover your needs; - New leadership has taken some time to reform the company, but is now running full speed ahead; - The potential of venture capital is a big benefit to what they can do, if you make them see the need.

Cons
- Old building blocks have lived on too long (this year is supposed to be the big clean-up); - The mix of old parts (up to 20 years old) and very recent changes in limited places is confusing; - Support can be great, but usually takes a few days to get up to speed on technical challenges; - Integrations of Antivirus are limited and the Kaspersky Anti Virus option will cost you a lot of time;

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review