Kaseya VSA Reviews

Kaseya VSA

IT Systems Management Software for SMBs and MSPs

4.06/5 (142 reviews)

Al Alper

Best RMM tool on the market. Period.

Used daily for 2+ years
Reviewed 2016-11-29
Review Source: Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients. Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner. That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition. But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest. Everyone can find something they will love in Kaseya.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Anonymous

Technical Director

Used daily for 2+ years
Reviewed 2019-05-14
Review Source: Capterra

Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Racey Cave

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Brett Vantilburg

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Used daily for 1-2 years
Reviewed 2018-08-02
Review Source: Capterra

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Meir Glantz

A full-featured product that could use better support and documentation

Used daily for 1-2 years
Reviewed 2018-04-13
Review Source: Capterra

Remote Monitoring and Management of user PCs.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Doug Murray

Great software. Has a learning curve but there is nothing you cant do.

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Ryan Meyer

Powerful software, difficult company

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Software Advice

If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Scott Britz

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Anonymous

It just works

Used daily for 2+ years
Reviewed 2019-02-10
Review Source: Capterra

The Agent Procedures (automation) is the gem. It saves us precious time in having to do repeated manual IT task which is costly and unproductive. We are able to deploy our precious resources for more strategic matters. For example, it would be very stressful to troubleshoot sporadic performance issue but the VSA made it extremely easy by feeding us with the necessary information to jump straight to the problem. It saves us countless of precious hours in identifying the issue manually.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

RJ Emmett

Great Product

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Geoff KEnny

POS Support Made Easy

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

We selected Kaseya because our retail locations run 'Peer-to-Peer' (IE no Active Directory). We found most of Kaseya's competitors required AD joined machines. We were also looking for a solution that provided inventory, scripting, and remote access (RDP) to end-points. Kaseya has all of those in one package.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Michael Weyant

4 out of 5 - Customer Support needs improvement

Used daily for 2+ years
Reviewed 2016-06-29
Review Source: GetApp

Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Gregory Mikesell

Great use of User Interface to keep the experience for techs consistent and still fully featured.

Used daily for 2+ years
Reviewed 2018-07-10
Review Source: Capterra

It really helps decrease the amount of time we spend working on client PCs and allows us to more quickly deploy global solutions to our clients.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Mike Clark

Long term user, very happy with progress of the product

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Flexibility, control and strong management capabilities.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Anonymous

Kaseya VSA is made for a company that is 100% Remote

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Joe Oliveri

Great software for our IT department. Increased productivity by 100%

Used daily for 2+ years
Reviewed 2017-11-16
Review Source: Capterra

Helps my IT staff with their day to day work making them more productive

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Frank Vincentelli

The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

Significant reduction in operational costs and increase in our ability to deliver value.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Prosper Thaels

Combionation VSA and Vorex

Used daily for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

We use AzureAD. Only AzureAD. This means we don't have a legacy Active Directory. As we don't have legacy Active Directory, we don't have group policies. We do have Intune but Intune is not yet mature. We needed to find a way to control our pc's. We started with VSA at first. We do want to move over to full Intune and we did move some management tasks over to Intune. Still we do use VSA to have a quick overview of our pc's. Also VSA feeds our Ticket and Assets system Vorex.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Daniel Detmer

Effective systems management on a budget

Used daily for 2+ years
Reviewed 2017-11-17
Review Source: Capterra

Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Erik Ribbhammar

Best package for the money

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Josemaria Gabriel

Best tool for Sysads!

Used daily for 6-12 months
Reviewed 2019-01-28
Review Source: Capterra

Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive. :)

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Max Kelerikh

Very nice and customization IT management solution

Used daily for 2+ years
Reviewed 2018-09-11
Review Source: Capterra

I work with Kaseya every and it allows us to accomplish about 95% of what we would like it to do.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Lynn Schattner

Managed Service Provider Review

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Reggie Luther

Very good experience.

Used daily for 2+ years
Reviewed 2018-04-12
Review Source: Capterra

Increased productivity.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs

Jul Darmawan

VSA really help our business to grow as MSP

Used daily for 2+ years
Reviewed 2017-11-21
Review Source: Capterra

features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

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Kaseya VSA

IT Systems Management Software for SMBs and MSPs