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ConnectWise Automate vs Addigy Comparison

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Overview

Category Leaders

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management...

Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

6

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

52

32

14

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

Pros

Not enoughreviews yet

Cons

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.
Stay away from this product. You will always need technical support, but the support is very very poor.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features117
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior-Based Acceleration
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Categorization/Grouping
  • Client Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Migration
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Endpoint Management
  • Enrollments/Onboarding
  • Equipment Tracking
  • Event Logs
  • Event Triggered Actions
  • Exceptions Management
  • For MSPs
  • Forms Automation
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multi-Company
  • Multi-Location
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Tasks
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Synchronization Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Two-Factor Authentication
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Wireless Internet Access
  • Workflow Management
  • Total features82
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Automatic User/Device Recognition
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior-Based Acceleration
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Categorization/Grouping
  • Client Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Content Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Collection
  • Data Import/Export
  • Data Management
  • Data Migration
  • Deployment Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Endpoint Management
  • Enrollments/Onboarding
  • Equipment Tracking
  • Event Logs
  • Event Triggered Actions
  • Exceptions Management
  • For MSPs
  • Forms Automation
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multi-Company
  • Multi-Location
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Recurring Tasks
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Synchronization Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Two-Factor Authentication
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Wireless Internet Access
  • Workflow Management

Integrations

  • Total integrations22
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations8
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectWise Automate vs. Addigy

See how ConnectWise Automate and Addigy stack up against each other by comparing features, pricing, ratings, integrations, security & more.