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Nonprofit Organization Management, 51-200 employees
Used daily for 6-12 months
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Overall experience with Atera has been a pleasurable and productive experience
I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive.
Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email.