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ConnectWise Automate vs Auvik Comparison

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Overview

Category Leaders

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management...

Auvik’s cloud-based network management software automates and simplifies complex and time-consuming network tasks through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

150

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

55

32

14

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

5

4

3

2

1

46

18

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

JF

Jordan F.

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

SH

Sam H.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

MG

Mary G.

Pros

It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff.

MG

Matthew G.

Excellent for Root Cause Analysis and network tracing. Fantastic, knowledgeable, friendly support.

MK

Matt K.

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.

AR

Anonymous Reviewer

Cons

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

JM

Jason M.

Stay away from this product. You will always need technical support, but the support is very very poor.

SN

Sergio N.

In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.

NC

Neal C.

Cons

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors.

CK

Corey K.

Too many knobs to turn can get into trouble is you over tweak and not understand what you are doing.

Corey K.

The fact that you have a minimum required characters for this "Cons" section is much more annoying than anything about the software.

JH

Jeff H.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features110
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • Behavior-Based Acceleration
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Event Logs
  • Event Tracking
  • For MSPs
  • Hierarchical Mapping
  • Historical Audit
  • Historical Trend Analysis
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Simple Network Management Protocol (SNMP)
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Synchronization Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Threshold Alerts
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting
  • Total features65
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • Baseline Manager
  • Behavior-Based Acceleration
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Color Codes/Icons
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Connectivity Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Mapping
  • Data Migration
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Disaster Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Event Logs
  • Event Tracking
  • For MSPs
  • Hierarchical Mapping
  • Historical Audit
  • Historical Trend Analysis
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Location-Based Mapping
  • Maintenance Management
  • Maintenance Scheduling
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • On-Demand Mapping
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Self-Updating Maps
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Simple Network Management Protocol (SNMP)
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Synchronization Scheduling
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Threshold Alerts
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Visual Analytics
  • Vulnerability Scanning
  • Web Traffic Reporting

Integrations

  • Total integrations29
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations19
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

ConnectWise Automate logo

ConnectWise Automate

Large MSP View

Reviewed 8 months ago

My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.

Pros

The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.

Cons

The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.