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ConnectWise Automate vs CrashPlan Comparison

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Overview

Category Leaders

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management...

Code42's CrashPlan for Small Business is a global enterprise SaaS provider of endpoint data protection and security. Backup,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

121

5

4

3

2

1

60

35

16

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

239

5

4

3

2

1

154

65

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

Pros

The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective.
Easy to install and use in a hybrid setup, easy to deploy to users, unlimited storage (which is just awesome), customer support is good and they REALLY know their stuff.
The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.

Cons

Stay away from this product. You will always need technical support, but the support is very very poor.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

Cons

Your computer may be under warranty but if the hard drive break, you will lose all your data. You may receive a virus, delete a file by mistake, or overwrite the wrong version of a document.
I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use.
The one time I needed the backup it said it hadn't run because I didn't run an update. I lost 4 months of financial data.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features112
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Continuous Backup
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Data Security
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Event Logs
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Incremental Backup
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-User Collaboration
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Synchronization Scheduling
  • Task Scheduling
  • Threat Intelligence
  • Threat Response
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Access/Restoration
  • Web Traffic Reporting
  • Total features26
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Capacity Management
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Continuous Backup
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Data Security
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Disaster Recovery
  • Drag & Drop
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Event Logs
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Incremental Backup
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-User Collaboration
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled/Automated Reports
  • Scheduling
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Synchronization Scheduling
  • Task Scheduling
  • Threat Intelligence
  • Threat Response
  • Uptime Reporting
  • Usage Tracking/Analytics
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Access/Restoration
  • Web Traffic Reporting

Integrations

  • Total integrations34
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations1
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite