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ConnectWise Automate vs NinjaOne Comparison

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Overview

Category Leaders

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management...

Category Leaders

NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

3

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

114

5

4

3

2

1

56

33

15

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.9

152

5

4

3

2

1

133

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

JF

Jordan F.

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

SH

Sam H.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

MG

Mary G.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

JW

Joshua W.

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

JC

Jay C.

Cons

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.

JM

Jason M.

Stay away from this product. You will always need technical support, but the support is very very poor.

SN

Sergio N.

In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.

NC

Neal C.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

CE

Chalden E.

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

RS

Rick S.

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

JS

Josh S.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features107
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Location Tracking
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features123
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Bandwidth Monitoring
  • Baseline Manager
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Management
  • Data Migration
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Location Tracking
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Power Management
  • Predictive Analytics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Software Management
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Response
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VPN
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations31
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations38
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Breath of Fresh Air

Reviewed 2 years ago

We cannot say enough how great our experience with Ninja has been so far. The platform is top shelf and everything we need to operate our business is at our fingertips. Our sales and onboarding process was the easiest, most laid back and honest experience we have had in a while. [SENSITIVE CONTENT HIDDEN] was amazing. He was honest and upfront with us, never pressured us into something that didn't fit and worked with us to get an agreement that was best for everyone involved. We could not be happier.

Pros

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use. The setup process was great and the entire team from pre-sales to sales to onboarding was wonderful.

Cons

If we had to pick a con about the Ninja platform it would be the lack of integration with other AV software like SentinelOne.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

NinjaOne logo

NinjaOne

Good RMM with a Great interface and Amazing Support

Reviewed a year ago

Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.

Pros

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently. As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

Cons

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Great New RMM

Reviewed 3 years ago

Overall, I'm very happy to have switched to NinjaRMM. My staff and I have been thrilled with the experience and the open nature of the NinjaRMM team. We feel like we have a partner that listens to our concerns and ideas and that is very important.

Pros

Onboarding a new employee - In the past, the unnecessary complexity of our RMM tool made it more difficult for new technicians to get comfortable. Ninja's easy to use interface along with their 1 on 1 training for new technicians really helps get our guys running. Managing the RMM Tool - Previous RMMs took many hours each week to babysit functions to make sure their were completing successfully. With Ninja they just work. In addition, there is less hardware internally to manage and upgrade.

Cons

There are a few features that I hoped were implemented; however, I know they are on the horizon. Remote File and Registry explorer would be nice to have. ConnectWise Integration needs some changes for ticket updates. BrightGauge integration would be really nice for enhancing our heads up displays and reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Software per MSP

Reviewed a month ago

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Outstanding Piece of kit!

Reviewed 3 years ago

We are able to automate and detect a multitude of tasks and issues before they are needed to be done manually. This software does exactly what they say it does, saves you time and money. If you are in the MSP field and are looking for a RMM solution, don't waste your time with the opposition, go to NinjaRMM.

Pros

We have grown along side this software, from the very beginning we were told what milestones Ninja were going to hit and they always come up with the goods. Our business has been able to grow rapidly and efficiently due to the help of this software and ease of use. We trialed almost every other software on the market, we wanted value for money and ease of use. If that's what you are looking for NinjaRMM is what you are looking for!

Cons

If i were to be really picky i would have to say, development was a little slow in the beginning however every company has to find their feet. I can say these guys really have and they have a good support chain to continue to grow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
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