All categories

Learn why GetApp is free

ConnectWise Automate vs VictorOps Comparison

Add to Compare

Overview

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management...

Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(99)

5

4

3

2

1

50

30

12

1

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.6

(29)

5

4

3

2

1

18

10

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point.
We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

Pros

With the Transmogrifier you can filter through irrelevant alerts with great ease, delivering only the critical alerts to your team.
Best move the company has made to make our on-call rotation be easier. Amazing integration and support.
The mobile app interface is outstanding and is constantly improved based upon user feedback.

Cons

The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.
Stay away from this product. You will always need technical support, but the support is very very poor.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

Cons

Interface can be hard to use. API is missing key features and still rough around the edges.
The UI is very basic, possibly by design or my limited permissions but in a lot of ways it feels hollow and lacks any real character if you have to use it daily.
First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features58
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Anti Virus
  • Asset Management
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Calendar Sync with Google
  • Call Routing
  • Categorization
  • Chat
  • Client Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Desktop Virtualization
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Exceptions Management
  • Filtered Views
  • Incident Management
  • Inventory Management
  • Issue Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Password Management
  • Patch Management
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Server Monitoring
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Usage Tracking
  • Wiki
  • Total features20
  • @mentions
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Anti Virus
  • Asset Management
  • Auditing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Calendar Sync with Google
  • Call Routing
  • Categorization
  • Chat
  • Client Management
  • Client Portal
  • Collaborative Workspace
  • Compliance Management
  • Configuration Management
  • Custom Fields
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Desktop Virtualization
  • Disaster Recovery
  • Drag & Drop Interface
  • Email Notifications
  • Escalation Management
  • Event Logs
  • Event Tracking
  • Event Triggered Actions
  • Exceptions Management
  • Filtered Views
  • Incident Management
  • Inventory Management
  • Issue Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Alerts
  • Monitoring
  • Password Management
  • Patch Management
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Prioritizing
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Recurring Tasks
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Server Monitoring
  • Status Tracking
  • Summary Reports
  • Task Scheduling
  • Usage Tracking
  • Wiki

Integrations

  • Total integrations21
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations39
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ConnectWise Automate vs. VictorOps

See how ConnectWise Automate and VictorOps stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2021 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.