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LogMeIn Rescue vs OXON Comparison

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Overview

Category Leaders

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

149

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

90

41

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

5

4

3

2

1

12

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.

NR

Nathanial R.

Pros

Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff.

IB

Ivan B.

Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners.

JV

Jaja V.

As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.

ML

Mantas L.

Cons

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.

JM

Jenna M.

Wish LMI vetted these groups more to stop giving their image a bad name.

AB

Aren B.

A lot of bugs that makes it difficult to control.

ML

Marissa L.

Cons

Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.

JD

Janki D.

How thamey are dealing with problem solving and so on.

ML

Mantas L.

We would pay more if they offered more functions that we need.

VW

Vivien W.

  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features61
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer History
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Softphone
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support
  • Voice Mail
  • Workflow Management
  • Total features37
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer History
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Progressive Dialer
  • Project Management
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Release Management
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Social Media Integration
  • Softphone
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Unattended Access
  • Video Chat
  • Video Conferencing
  • Video Support
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations27
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk