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Rescue vs Splashtop SOS Comparison

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Overview

Category Leaders

GoTo Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Category Leaders

Splashtop SOS is a remote support software designed to help businesses connect to desktop and mobile devices across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

108.25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

17

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

142

5

4

3

2

1

96

42

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

50

5

4

3

2

1

42

7

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
This software is perfect because it is easy to use and offers IT support anytime of the day. This is reliable because there are times you forgot the so many logins you have.

Pros

Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.
This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.
Excellent and appropriately priced alternative to the overpriced competing products.

Cons

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases.
Wish LMI vetted these groups more to stop giving their image a bad name.
A lot of bugs that makes it difficult to control.

Cons

Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect.
I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.
Can have some troubles moving files between computers etc.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple User Accounts
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Support
  • Total features31
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Call Distribution
  • Availability Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customizable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • IVR / Voice Recognition
  • Inbound Call Center
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple User Accounts
  • Predictive Dialer
  • Presenter Control Management
  • Problem Management
  • Project Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Remote Update / Installation
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Secure Login
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Softphone
  • Summary Reports
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Video Chat
  • Video Conferencing
  • Video Support

Integrations

  • Total integrations27
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations8
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Splashtop SOS logo

Splashtop SOS

Great tool for remote access

Reviewed 3 years ago

We use this to troubleshoot end-users' laptops when they are working remotely.

Pros

Great tool for IT remote access for end-user support. Works like Logmein Rescue but faster and ultimately much cheaper.

Cons

There isn't much to dislike about this tool. It is a lightweight remote access tool that works as advertised. No complaints.