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Sophie

Predict and Prevent IT Incidents with AIOps

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Sophie Pricing, Features, Reviews and Alternatives

Sophie product overview

Price starts from

No info

What is Sophie?

Loom Systems AIOps solution predicts and prevents IT incidents in enterprises undergoing a digital transformation or cloud migration. Loom Systems is the only AIOps solution to predict IT issues before they impact customers, and enrich alerts with insights and resolutions in plain English. This not only keeps operations running smoothly and improves business productivity, but also alleviates the tedium of reading logs and frees up time for operations to concentrate on higher-value IT tasks.

Key benefits of using Sophie

– Data Collection and Parsing
Our AIOps ingests any type of logs & metrics, structured and semi-structured, from any source. Our platform parses the logs, classifies them, and applies the proper measurement method to each property.

– Anomaly Detection and Visualization
By leveraging advanced machine-learning algorithms, Loom's AIOps discovers patterns within the logs and learns their unique data behavior. Our solution sets dynamic thresholds based on the data signature in real-time to detect emerging issues at the very beginning and visualize them.

Correlation and Root-Cause Analysis
Loom's AIOps applies cognitive reasoning to detect cross-environment and cross-application issues, enabling you to gain full visibility of your digital environment, and provide you with the root-cause of problems in the most simple and comprehensive way.

– Insights and Resolutions
The platform enriches the detected events with insights written in plain English to explain exactly what happened, and recommends resolutions from its proprietary ever-growing knowledge base. Our AIOps empowers its users with the ability to share knowledge between the different tiers and save valuable tribal knowledge within the organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Videos
Webinars

Sophie pricing information

Value for money

5.0

/5

7

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sophie features

Functionality

4.7

/5

7
Total Features23 5 categories

Most valued features by users

Dashboard
Real Time Monitoring
Data Visualization
Compliance Management
Real Time Data
Log Collection
IT Monitoring
Server Logs

Sophie users reviews

Overall rating

4.7

/5

7

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

5

2

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My experience with Loom

Reviewed 4 years ago

I had dozens of logs which hadn't been analyzed at all. we picked loom to analyze this data automatically, with allocating as the least IT pros as possible. Loom proactively detects issues and then provides the user with the necessary inputs to solve the issue.

Pros

Our logs are home-grown and Loom is the only product we found that is capable of analyzing them in their original format. Any other product in the market would require us to rewrite them first.

Cons

My team had been working with manual tools for 10+ years and it took us some time to get used to having and counting on an automatic system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Monitoring of microservices

Reviewed 4 years ago

We use Loom to monitor our OpenStack environment. first, we were skeptical of using the logs to detect issues, and not only for debugging, but, our experience with Loom was just excellent. it manages to analyze logs and metrics in real-time, correlate events across different services, and perform root cause analysis easily, a very short time after implementation.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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softwere simplicity

Reviewed 5 months ago

Loom brings a simple and integrated solution directly to your browser. It both helps me to bring training, information and assessments to my clients. I love making videos

Pros

An extension for Chrome that simplifies (a lot) the process of producing videos and registering your screen.

Cons

I haven't found a negative part yet to talk about Loom, I believe that in the course of my use I won't find it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Promising product

Reviewed 5 years ago

I started using Loom recently over splunk, essentially as an AI layer above the data to help my team perform the actual analysis. so far, it seems very promising and it helped us solve problems short time after occuring and not only after a user opens a ticket.

Pros

Automatic Log Correlation Recommends resolutions

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Loom Review

Reviewed 5 years ago

we used loom for log management in order to become more proactive and reduce the number of problems that were customer-reported in the organization. our 'proactiveness' keeps improving from month to month so far.

Pros

-advanced correlation between apps -suggests next actions for issues

Cons

No cons were added to this review

Sophie FAQs and common questions

Sophie has the following pricing plans:
Pricing model: Subscription


Sophie has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Sophie supports the following languages:
English, Japanese


No, Sophie does not have an API available.


Sophie integrates with the following applications:
Jira, Microsoft Azure, Amazon EC2, McAfee Cloud Security, Slack, PagerDuty


Sophie offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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