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Sophie Logo

Predict and Prevent IT Incidents with AIOps

Table of Contents

Sophie - 2025 Pricing, Features, Reviews & Alternatives

What is Sophie?

Loom Systems AIOps solution predicts and prevents IT incidents in enterprises undergoing a digital transformation or cloud migration. Loom Systems is the only AIOps solution to predict IT issues before they impact customers, and enrich alerts with insights and resolutions in plain English. This not only keeps operations running smoothly and improves business productivity, but also alleviates the tedium of reading logs and frees up time for operations to concentrate on higher-value IT tasks.

Benefits of using Sophie

– Data Collection and Parsing
Our AIOps ingests any type of logs & metrics, structured and semi-structured, from any source. Our platform parses the logs, classifies them, and applies the proper measurement method to each property.

– Anomaly Detection and Visualization
By leveraging advanced machine-learning algorithms, Loom's AIOps discovers patterns within the logs and learns their unique data behavior. Our solution sets dynamic thresholds based on the data signature in real-time to detect emerging issues at the very beginning and visualize them.

Correlation and Root-Cause Analysis
Loom's AIOps applies cognitive reasoning to detect cross-environment and cross-application issues, enabling you to gain full visibility of your digital environment, and provide you with the root-cause of problems in the most simple and comprehensive way.

– Insights and Resolutions
The platform enriches the detected events with insights written in plain English to explain exactly what happened, and recommends resolutions from its proprietary ever-growing knowledge base. Our AIOps empowers its users with the ability to share knowledge between the different tiers and save valuable tribal knowledge within the organization.

Starting from

1

Per month

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Sophie's features

Features rating:

Capacity Management
Compliance Management
Dashboard
Data Aggregation
Data Visualization
Event Logs
Help Desk Management
Incident Management
Issue Auditing
Issue Management
IT Monitoring
Knowledge Management
Log Collection
Predictive Analytics
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Remediation Management
Remote Monitoring & Management
Root Cause Analysis
Server Logs
Threshold Alerts

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Sophie pricing

Value for money rating:

Starting from

1

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

Sophie integrations (5)

Sophie support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Webinars
Videos

Sophie reviews

Overall rating

4.7

/5

7

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

5

2

0

0

0

Sophie FAQs

Q. What type of pricing plans does Sophie offer?

Sophie has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

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Q. Who are the typical users of Sophie?

Sophie has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Sophie support?

Sophie supports the following languages:
English, Japanese


Q. Does Sophie offer an API?

No, Sophie does not have an API available.


Q. What other apps does Sophie integrate with?

Sophie integrates with the following applications:
Jira, Microsoft Azure, Amazon EC2, Slack, PagerDuty


Q. What level of support does Sophie offer?

Sophie offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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