ManageEngine ADSelfService Plus Features

ManageEngine ADSelfService Plus

Self Service Password Management and Single Sign On Solution

4.71/5 (41 reviews)

ManageEngine ADSelfService Plus Feature Summary

  • Self Reset Password
  • Self Unlock Account
  • Password/ Account Expiry Notification
  • Multi-platform Password Synchronizer
  • Mobile Password Management
  • Password Self-Service Login Agents
  • Self Directory Update
  • Email Group Subscription
  • Corporate / Employee Directory Search
  • Change Password
  • Password Policy Enforcer
  • Multi-factor Authentication
  • Automatic Password Reset/ Account Unlock
  • Reports and Email Notifications
  • Security Center
  • Windows/Mac OS X Login Agents
  • Unified Contact Management

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Reporting & Statistics (106 other apps)
SSL Security (76 other apps)
Third Party Integration (142 other apps)
Workflow Management (98 other apps)

Mobile apps

iOS App


11 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


421 reviews

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ManageEngine ADSelfService Plus Feature Reviews

25 reviewers had the following to say about ManageEngine ADSelfService Plus's features:

Sayed Munir Noor

Excellent product

2018-04-19

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Huzefa Hussain

Reduce workload

2018-04-26

Workload reduce

Pros

Secure access. Easy to do enroll.

Cons

Password complexity . Third party software support to be maximied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
jojo salvador

excellent product for providing users the ability to reset/unlock their own network accounts

2018-05-04

reduced help desk request for password locked and reset

Pros

great UI. easy of use.

Cons

I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Dandrea

Support for SSL Cert install on ADSelfService Plus

2018-08-06

Each time I needed Support for this ADSelfService product, it has been truly outstanding.

Pros

Newer security features such as multi-factor authentication bring our AD services here up to current standards.

Cons

The only thing I would like to see improvement on, is the SSL Certificate installation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

A robust, web-based, multi-platform, self-service solution

2018-07-31

Pros

This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mausul Hay

The application was easy to install and should make managing user issues much easier.

2018-04-16

Pros

Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators

Cons

Setting up the proper permissions to enable users access to the web page is not immediately obvious.

Rating breakdown

Ease of use
Features

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Laura Sas

I've always experienced the best professional services from sales, demos, product setup through you!

2018-05-09

Pros

So many reports available.

Cons

We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Hussein Al Ghafri

Reducing number of calls and save time for help desk.

2018-04-17

Pros

The mobile app is easy to use and its accessible anywhere and anytime.

Cons

Admins cannot manage users(unlock to change) directly from the portal. will be good if you can get the report and take action from the same place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Onur ERTEM

Advantageous program for Time Management

2019-06-07

I can use the time allocated to end-user transactions in my own business.

Pros

An application designed for end users to solve their own problems.

Cons

I have not encountered any negative side

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Utilities company, 51-200 employees)

Self Service Password Reset and Notification

2019-01-09

We implemented password expiry notifications which really helped to get the number of password reset requests down.

Pros

Not even the self service password reset tool - but the notifications of it!

Cons

The update process is not very straightforward because it uses its own stack for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mitchell St Amant

Great Product, Poor Support

2019-06-12

Pros

-Great feature set -Deployment flexibility -Deep web GUI customization

Cons

-Poor customer support -Web interface tends to look a bit dated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Lehto

Great for unlocking and resetting passwords

2018-03-11

Pros

They can reset their password from a web page of mobile app.

Cons

A little bit of trouble securing it with SSL, but all in all very little issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 201-500 employees)

Great easy tool to help administer AD and login issues

2018-05-04

brought down user lockout due to expired password by about 95 %

Pros

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Cons

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ewan Mungoni

Its a very good and brilliant app to use

2018-04-11

Pros

It makes it easier for us to track down users who are always forgetting their passwords and at the same time for compliance purposes it makes it easier for us to know that users were sen t an email to inform them that their password is about to expire.

Cons

It will take some time to get used to the application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Outsourcing/Offshoring company, 1001-5000 employees)

Password Tool (reset passwords

2018-11-21

Pros

Save in time by having users register questions and reset their own password.

Cons

Like everything ManageEngine, when it works it works well, but you have to manage the application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Pearce

Very positive overall

2018-04-27

Allows users to solve their own password issues.

Pros

it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

Cons

Some users reported having to re-enroll because the secure question answers didn't work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Yannick Van Landeghem

Provides end-users a possibility to unlock/reset their own password 24/7

2017-02-10

It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!!

Cons

It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed Sabry Elgendi

Support in AD Solution is perfect

2018-04-12

saving customer time

Pros

Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Cons

Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noi Inthisane

We've had positive feedback from end users. Its been a great product for our needs.

2018-05-02

Giving IT more time to focus on other things other than password issues.

Pros

A great tool that keeps IT out of the password loop so we can focus on other things.

Cons

I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Pierce

Great team and easy to work with so far.

2018-04-12

Pros

Seems to be easy to use and to get users on board.

Cons

Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Isaac Kanalo

Real time saver in unlocking AD accounts

2019-05-24

we are managing unplanned shrinkage

Pros

in my environment each minute counts so having an option like ADselfService saves precious time. Users don't have to rely on IT support staff to unlock user accounts

Cons

I have not picked any challenges with software so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wolfgang Meyenberg

cool product based on outdated software

2018-09-10

Pros

easy to use for end users although the UI for admins can be improved

Cons

the software is using outdated modules which makes it impossible to publish it on the Internet, so home office and roaming users still have to travel to the nearest office if they forgot their password

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

Easy to use

2018-04-24

Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros

Ad self service plus was very easy to configure and start using with our employees.

Cons

I haven't been able to get the automated answer import to work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

More Flexibility from a Password Reset Tool Than Offered by Microsoft

2019-01-24

ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception.

Pros

This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes.

Cons

Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Lots of users to change passwords? Let this work to themselves!

2018-01-08

The software that Microsoft should have done before. Easy to use and helps our users a lot!

Pros

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed; Recover using secret questions and answers created by the users at signup; Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more