ManageEngine ADSelfService Plus Features List

ManageEngine ADSelfService Plus

Self-Service Password Management Solution for Active Directory

4.72/5 (29 reviews)

ManageEngine ADSelfService Plus Feature Summary

  • Self Reset Password
  • Self Unlock Account
  • Password/ Account Expiry Notification
  • Multi-platform Password Synchronizer
  • Mobile Password Management
  • Password Self-Service Login Agents
  • Self Directory Update
  • Email Group Subscription
  • Corporate / Employee Directory Search
  • Change Password
  • Password Policy Enforcer
  • Multi-factor Authentication
  • Automatic Password Reset/ Account Unlock
  • Reports and Email Notifications
  • Security Center
  • Windows/Mac OS X Login Agents
  • Unified Contact Management

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Third Party Integration (97 other apps)
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Mobile apps

iOS App


5 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

ManageEngine ADSelfService Plus Feature Reviews

25 reviewers had the following to say about ManageEngine ADSelfService Plus's features:

Sayed Munir Noor

Excellent product

2018-04-19

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
jojo salvador

excellent product for providing users the ability to reset/unlock their own network accounts

2018-05-04

reduced help desk request for password locked and reset

Pros

unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts

Cons

I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Huzefa Hussain

Reduce workload

2018-04-26

Workload reduce

Pros

Secure access. Easy to do enroll.

Cons

Password complexity . Third party software support to be maximied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mausul Hay

The application was easy to install and should make managing user issues much easier.

2018-04-16

Pros

Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators

Cons

Setting up the proper permissions to enable users access to the web page is not immediately obvious.

Rating breakdown

Ease of use
Features

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
jojo salvador

excellent product for users reset/unlock password in AD

2018-05-04

reduce help desk for resetting and unlocking network account

Pros

ease of use. great UI. customer support is excellent as they walked through all your issues.

Cons

cached password is not working for my Pulse Secure SSL VPN, but they are still working on it contacting vendor and dissecting how our SSL VPN works

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hussein Al Ghafri

Reducing number of calls and save time for help desk.

2018-04-17

Pros

The mobile app is easy to use and its accessible anywhere and anytime.

Cons

Admins cannot manage users(unlock to change) directly from the portal. will be good if you can get the report and take action from the same place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 201-500 employees)

Great easy tool to help administer AD and login issues

2018-05-04

brought down user lockout due to expired password by about 95 %

Pros

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Cons

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marc Lehto

Great for unlocking and resetting passwords

2018-03-11

Pros

They can reset their password from a web page of mobile app.

Cons

A little bit of trouble securing it with SSL, but all in all very little issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Laura Sas

I've always experienced the best professional services from sales, demos, product setup through you!

2018-05-09

Pros

So many reports available.

Cons

We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ewan Mungoni

Its a very good and brilliant app to use

2018-04-11

Pros

It makes it easier for us to track down users who are always forgetting their passwords and at the same time for compliance purposes it makes it easier for us to know that users were sen t an email to inform them that their password is about to expire.

Cons

It will take some time to get used to the application

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Pearce

Very positive overall

2018-04-27

Allows users to solve their own password issues.

Pros

it allows us to have our users be able to reset and change their passwords in a secure way, leaving IT resources to work on other issues.

Cons

It can be finicky. Some users reported having to re-enroll because the secure question answers didn't work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Yannick Van Landeghem

Provides end-users a possibility to unlock/reset their own password 24/7

2017-02-10

It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!!

Cons

It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed Sabry Elgendi

Support in AD Solution is perfect

2018-04-12

saving customer time

Pros

Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Cons

Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Pierce

Great team and easy to work with so far.

2018-04-12

Pros

Seems to be easy to use and to get users on board.

Cons

Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noi Inthisane

We've had positive feedback from end users. Its been a great product for our needs.

2018-05-02

Giving IT more time to focus on other things other than password issues.

Pros

A great tool that keeps IT out of the password loop so we can focus on other things.

Cons

I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

Easy to use

2018-04-24

Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros

It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords.

Cons

I haven't been able to get the automated answer import to work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Lots of users to change passwords? Let this work to themselves!

2018-01-08

Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished.

Pros

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed; Recover using secret questions and answers created by the users at signup; Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Noe Orozco

Something we need.

2018-04-19

Pros

It will change our support culture. Our users will have another option to reset their passwords with out any IT agent supporting

Cons

This is a tool that will take away all those calls helpIng users that never seem to remember their passwords.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Muhammed Nisar

I Like it

2018-05-22

Pros

I like it because it is very easy to manage and also very user friendly So I think this is good for my company

Cons

easy to manage , vry user friendly and also I can manage through web any where from my company so it is excellent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Roy Kasenchak

This is a great tool to help your users reset their passwords or unlock accounts

2018-06-07

Pros

This is a great tool to help your users reset their passwords or unlock accounts.

Cons

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ravi Bheemul

Amazing customer service. Would definitely recommend it to any peers

2018-04-18

Manage my daily ICT tasks

Pros

It's so easy to use and very explicit and user-friendly.

Cons

However, if a user guide can be made available on how to set it up, that would be really amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Jansson

Questions to presale took longer than expected.

2018-04-12

Pros

Password reset is easy to use, nice that you can use ad account phone number to reset passwords for users.

Cons

You can set auto block for disabled accounts but if the user is activated again, the license is blocked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Duke Knight

AD self service plus easy to deploy great support but a little pricey

2018-04-25

Pros

It's easy to enroll users and you are provided with a multitude of options that you can provide to your users There is a secure web portal multi factor sms & is intigration options.

Cons

I only have 60 users at most as our organisation is very dynamic so those numbers change and when I requested a quote I found it a little pricey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sam Defoe

Great support and information

2018-04-09

Pros

Easy to use and setup, can be customized with branding so our end users can see the software is our own and then they are more likely to use it.

Cons

Step upgrades so you have to do them on order one after the other, would be good to go straight to the latest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Edwin Proano

Amazing

2018-04-19

Pros

The experience as a whole seems very user friendly and we enjoyed it greatly.

Cons

There was nothing that stood out to my attention that looked to be a "con" going forward if we were to use your services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more