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ManageEngine Endpoint Central vs Dameware Comparison

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Overview

Category Leaders

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers,...

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

795

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

380

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

406

5

4

3

2

1

242

135

17

6

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

230

5

4

3

2

1

147

67

13

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Integration with ServiceDesk Plus is great, if it's working. The integrated templates of software to deploy are very great and easy to use.

KW

Kurt W.

Cant love it more support is amazing...product is amazing does everything you can think of.

dr

dave r.

I do appreciate the nice remote capabilities, the option to roll out your own image, MS Updates, asset management and great reports.

AP

Alvaro P.

Pros

I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.

SC

Stephen C.

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.
AvatarImg

Henry P.

Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.
AvatarImg

Tim P.

Cons

Companies took huge damage because of covid-19 pandemic. Most of country lost its economic balance.

MM

Murat M.

Errors installing software or agent are hard to troubleshoot without having to start over with deployment.

LH

Leonardo H.

The error messaging, most of the times to general.

PD

Pascal D.

Cons

The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.

SC

Sergio C.

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.

DB

Dan B.

Not all of the features of the on prem version are available. Admin accounts can be confusing.

JH

Jeff H.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configuration Management
  • Content Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Deployment Management
  • Device Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Enrollments/Onboarding
  • Event Logs
  • File Sharing
  • Geolocation
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple User Accounts
  • Packaging
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Portable License
  • Problem Management
  • Product Activation
  • Real-Time Chat
  • Remote Access & Monitoring
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Software Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Trial License
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Web Threat Management
  • Total features20
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Audit Management
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Configuration Management
  • Content Management
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Deployment Management
  • Device Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Enrollments/Onboarding
  • Event Logs
  • File Sharing
  • Geolocation
  • HIPAA Compliant
  • Help Desk Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Knowledge Base Management
  • License Inventory
  • License Management
  • License Tracking
  • Live Chat
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple User Accounts
  • Packaging
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Portable License
  • Problem Management
  • Product Activation
  • Real-Time Chat
  • Remote Access & Monitoring
  • Remote Access/Control
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Screen Sharing
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Software Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Trial License
  • Two-Factor Authentication
  • Unattended Access
  • Usage Tracking/Analytics
  • User Management
  • Web Threat Management

Integrations

  • Total integrations10
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Dameware logo

Dameware

Dameware was recommended by some friends. I tried it, it worked well and for the price...Awesome!

Reviewed 5 years ago

Remote administration from a central location. Ease of managing workstations and supporting end users.

Pros

It just works, has all the features that I need and doesn't cost my IT budget an arm and a leg every year. Seemless for end users and saves me a lot of walking.

Cons

It was a little tricky to setup with multiple VLANs/subnets but I got it working without much hassle.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Dameware logo

Dameware

I have been using Dameware for over 5 years and it has always met my requirements with no issues.

Reviewed 5 years ago

I am able to more effectively trouble shoot issues remotely because the program different protocols to connect. It reduces the time that I spend time trying to connect using RDP.

Pros

That is uses a different protocol than RDP, which provides more features. I am able to get information about the computer I am connected to. The best feature that it passes Smart Card credentials to the remote computer.

Cons

Since most companies are using two factor authentication, it would be useful if Dameware Central Server would allow that instead of requiring an account and password for the LDAP query to allow users to use the software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Dameware logo

Dameware

Solid Remote Support Software

Reviewed 5 years ago

The ability to support users remotely with minimal delay or work on the user's side.

Pros

Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Cons

Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.