ManageEngine ServiceDesk Plus vs Spiceworks Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Alex Smith

Lots of useful features; But counter-intuitive and clunky overall

2018-10-04

We migrated from Spiceworks - a freeware ticket system to - ManageEngine ServiceDesk Plus.

Pros

Advanced Customization, in-depth reporting, lots of add-on tools (more than just a ticketing system)

Cons

Everything is counter-intuitive and not user friendly. The support is awful. There seems to be no application development to fix their shortcomings and flaws.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
ManageEngine ServiceDesk Plus Reviews
ManageEngine ServiceDesk Plus
Cloud IT Help Desk Software
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Nick Zachariasen

You get what you pay for

2018-03-13

When we have time, we'll likely look into a different solution, like Spiceworks.

Pros

The software is easy to configure. The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk.

Cons

The page redirects are buggy. Clicking links frequently go 404 at random as it serves a page wrong. Instead of going to http://servername/workorder.do it will instead just try to go to workorder.do and not find the page.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
ManageEngine ServiceDesk Plus Reviews
ManageEngine ServiceDesk Plus
Cloud IT Help Desk Software
Read more