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ManageEngine ServiceDesk Plus vs WebTitan Comparison
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Overview
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to...
TitanHQ's WebTitan web filter is a DNS based web content filtering tool that blocks malware, ransomware and phishing attempts,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$495/yr.year
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$0.90/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Very good ITSM software for a low price, alot of features that can be fully customizable, and easy to keep track of what everyone is doing due to an amazing dashboard.
It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction.
ServiceDesk is a great tool to manage the tickets you are working on, as well as, keeping a track of all the assets within your company. This provides great audit trail for all of the work that we do.
Pros
I really like the homepage for WebTitan which is a nice snap shot of the current web landscape of our company. It shows all of the allowed connections and blocked connections which is nice.
Pricing is competitive with other web filtering technologies we have deployed in the past. Active Directory integration is a great feature and helps you identify user behavior.
WebTitan gives security and control of the content of the network. It's good that my company cares about cybersecurity and implemented this solution.
Cons
A mobile application is sometimes very confusing.
Alot of sections to chose when reporting which can get confusing.
Sometimes it gets stuck if you don't have the proper connection, which means is a little bit heavy.
Cons
The IP configuration part of it, was quite particular, if you get it wrong, you'll have problems.
There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month.
Having another server is a bad idea. What os really needed is an agent that can be loaded on a Active Directory server to provide internal logging of internal hosts.
Key features
- Total features48
- API
- Administrative Reporting
- Alerts / Escalation
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Automatic Lead Distribution
- Automatic Notifications
- Categorization
- Change Management
- Change Order Management
- Charting
- Commenting
- Content Filter
- Contract Management
- Custom Fields
- Customer History
- Customizable Reporting
- Dispatch Management
- Email Integration
- Email Notifications
- Email Templates
- Employee Self Service
- Escalation Management
- Exceptions Management
- Gantt Charts
- Help Desk Management
- Incident Management
- Inventory Management
- Lead Assignment
- Mobile Integration
- Monitoring
- Multi-Channel Management
- Multi-Location
- POS
- Policy Management
- Prioritizing
- Project Management
- Project Workflow
- Projections
- Purchase Order Management
- Real Time Reporting
- Reporting & Statistics
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Self Service Portal
- Single Sign On
- Spam Blocker
- Surveys & Feedback
- Third Party Integration
- Timer
- Timesheets
- Workflow Management
- Total features15
- API
- Administrative Reporting
- Alerts / Escalation
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Automatic Lead Distribution
- Automatic Notifications
- Categorization
- Change Management
- Change Order Management
- Charting
- Commenting
- Content Filter
- Contract Management
- Custom Fields
- Customer History
- Customizable Reporting
- Dispatch Management
- Email Integration
- Email Notifications
- Email Templates
- Employee Self Service
- Escalation Management
- Exceptions Management
- Gantt Charts
- Help Desk Management
- Incident Management
- Inventory Management
- Lead Assignment
- Mobile Integration
- Monitoring
- Multi-Channel Management
- Multi-Location
- POS
- Policy Management
- Prioritizing
- Project Management
- Project Workflow
- Projections
- Purchase Order Management
- Real Time Reporting
- Reporting & Statistics
- SLA Management
- SMS Integration
- SSL Security
- Scheduled Reporting
- Self Service Portal
- Single Sign On
- Spam Blocker
- Surveys & Feedback
- Third Party Integration
- Timer
- Timesheets
- Workflow Management
Integrations
- Total integrations23
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations1
- Asana
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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ManageEngine ServiceDesk Plus vs. WebTitan
See how ManageEngine ServiceDesk Plus and WebTitan stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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