Contacts to alert, alert rules & history


Website Performance Monitoring Platform

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Contacts to alert, alert rules & history

Video Transcript

Speakers in this video: Jimmy (GetApp) and Jason (Monitis)

Jason: We also have different alerting types. So, if we come into our contacts here, so, 'Alerts,' 'Contacts,' we can see the different types of contacts we have available. Right now I have a number of them set up. So, I have email, Twitter. My mobile device is even set up as a contact, as we have mobile apps for IOS and Android. If I want to set up a new contact, then you click, 'New Contact.' I would enter in the information that it's requesting, so, first, last name. If I want to set it up as an email I can leave it as an email contact. Alternatively, I can select a different type of contact. So, I can send out an SMS, if there's a problem alert. I can send out a phone call. We can also be able to send out an SMS and phone call which will allow your technicians to be notified faster rather than checking their email. We have Google contacts as well as Twitter contacts that can be alerted. We have webhook integration. So, if you have any URL webhooks that you want information to be notified to we can send it there.

In addition, we also have integration with PagerDuty and VictorOps. These are alerting sources that already have configured how your alerts should be handled. Essentially we're just passing the information to them to alert your technicians based on those settings inside of those already existing products that may be in your network or environment. Once we set up the information here we can then set up the alert rules. Again we can say don't receive any alert rules or we can do custom configuration. If we do custom configuration it will open up that same window with the detailed list of the monitors that already have alert rules. We can edit those to our liking. So, if we need to increase the number of failures or the number of locations required to be reached or ... for the threshold then we can use those settings there.

Alright, we also have the ability to manage groups. So, rather than setting up an individual contact to receive an alert you can set up an individual -- or a multiple groups. Here I've separated it into tech support and management. So, when I add my alert rules rather than alerting the individual contacts I can alert the entire group of the cause. All we have to do is say, 'Add New Group.' We can type in the name that we'd like to use and then it will add that as a group. Once we have that new group -- so, we'll leave it as, 'Untitled 1.' I can then go to my contacts. I can select an individual contact and I can then choose the group that I'd like which I can move it to, 'Untitled 1,' and say, 'OK.' Now, it's moved to that individual group. So, now when I set up the alert rules I can just select, 'Untitled 1,' and all those contacts would be alerted.

We also have the ability to see the alert history. So, under, 'Alerts,' 'Alerts History.' We can say, 'Go to tab,' as I already have this open. The alert history will give us a, basically, overview of all the alerts that we received through a certain time frame. Not only will we get the fail time, the recovery time, if there is one, the fail duration, so how long the failure last but we can also view the contacts that were sent it to and we can also view causes. So, if we click, 'View,' we get a snapshot of what the error message was. So, for this particular alert it was able to get a response that everything was okay. However, it was looking for the string 'test$' and it was not able to find that. So, it alerted us ... those thresholds there.