New Relic Features

New Relic

Performance testing and monitoring

4.53/5 (137 reviews)

New Relic Feature Summary

  • App availability monitoring, alerting, and notification
  • Production Thread Profiler
  • Automatic application topology mapping
  • Platform Plugins
  • Histograms & Percentiles
  • Performance Data API access
  • Real-User response time, throughput, & Breakdown by layer
  • JVM performance analyzer
  • Error detection, alerting, & analysis
  • Database call response time & throughput
  • Code level diagnostics, transaction tracing, & stack trace
  • App response time, Throughput, & Breakdown by component
  • Slow SQL and SQL performance details
  • Apdex Score
  • Real-User breakdown by web page, browser, geography
  • Custom Dashboards
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions
  • Cross Application Tracing for Distributed Apps
  • Availability, Scalability, Deployment Reports

New Relic Features In Depth

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.

Competitor Feature Comparison

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@mentions
API
Applications Management
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Incident Management
Monitoring
Performance Management
Real Time Reporting
Transaction Monitoring
Visit WebsiteCompare App

Mobile apps

iOS App


28 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,290 reviews

New Relic Feature Reviews

25 reviewers had the following to say about New Relic's features:

Anonymous
(Computer Software company, 11-50 employees)

Great APM software

2018-10-03

Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers

Pros

Easy integration with servers, accurate data shown on dashboards.

Cons

Cost per server, when using a redundant configuration over several providers, the amount can go very high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 11-50 employees)

Live tool for troubleshooting and alerting

2018-12-05

Pros

New Relic provides a robust system monitoring platform with an easy to integrate API and good alerting tools. It is our go-to tool to monitor server usage and error tracking in production servers.

Cons

The UI could be improved as some of the features are difficult to set up and the information is not always easily interpreted.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Harshit Seth

Infrastructure monitoring tool

2018-06-10

Monitoring of web application once production is deployed after every release.

Pros

Feature of adding alert for various kinds of decline/downfall helps in keeping the application up and running all the time.

Cons

Cost of the tool is on higher side, agreed that it comes with lots of features and capabilities but still looks like cost is something that can be worked upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Overly expensive for what it provides

2019-08-11

Pros

- Provides great real-time tracking - Lots of great integrations and alerting options make it easy to stay on top of your systems

Cons

- The pricing is absolutely crazy, especially for small companies - Too many features locked behind expensive paywalls - User interface is convoluted

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sujeet Singh

An excellant APM tool for monitoring your web based product

2018-12-04

Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.

Pros

Excellent on stop tool to monitor your application performance monitoring.

Cons

There is no easy way to tie up the browser traces to the corresponding APM trace or transaction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 1001-5000 employees)

New Relic Review

2019-04-29

Overall experience using New Relic has been really good. I would definitely recommend it to my colleagues.

Pros

Provides visualization to monitor the application performance.

Cons

Fine tuning of monitors can involve some considerable efforts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great Application Management and Performance Tracking Tool

2020-05-29

A great analytic tool to get insights on the application data and make the business decisions.

Pros

It's a great visualization tool, which gives real insights on the application data and helps my company to take the decisions accordingly.

Cons

It requires some learning curve to understand and derive insights into the data. Video tutorials could be awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Gaurav Yadav

most advance tool for infrastructure monitoring

2018-10-09

Best tool for infrastructure management

Pros

You can also find the root of load like you can check which api hit is getting more load on your machine which helps in optimizing things.

Cons

No tool for infrastructure management is near this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 501-1000 employees)

New relic

2018-11-10

Pros

New relic monitoring helps real time metrics with geographic traffic orientation and detailing of each and every components of the service calls helps in tracking and debugging any production issue

Cons

New relic is tough to understand initially , which is keybreKer for having the dashboards setup

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
kalaiselvan kesavel

New Relic Review

2019-10-31

Overall, it is a good monitoring system to identify the bottle necks on the systems effectively.

Pros

we can set up a prompt alert for the SLA failure on the performance of any API's or Processors.

Cons

It focus only on the software's. would like to have hardware performance monitoring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shivakant Dubey

Simple & Intuitive

2018-03-21

Tracking memory issues is impossible

Pros

NewRelic is a simple and intuitive solution that gives detailed performance metrics for every aspect of the environment, in real-time and most apartment I like the interface, it is nice the free option is also good, the admin dashboard is good because it has good charts and you can turn on / off the things you want to show or hide from the chart.

Cons

few concerns while the application monitoring is great, the server monitoring is not so great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Best web based application monitoring.

2019-07-28

Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.

Pros

Very good application performance option 2. Alerts and notification services, like emails for daily monitoring. 3.

Cons

1. Nothing as such but price is at bit higher if we see multiple environments like staging, production..etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Srikanth Donepudi

A promising product being hampered by frequent bugs and issues

2020-07-30

There are more false alerts than the actual alerts and the team is looking for alternate options now.

Pros

Ability to develop custom alerts using NRQL.

Cons

Lack of default dashboard/UI to see the overall status for a group of apps/ team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Pieter-Jan Dries

Peace of mind for your production environment.

2016-10-03

New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors.

Pros

Transaction level monitoring and alerting. Availability monitoring.

Cons

None so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering New Relic

Try the free tier, it has most of the features a startup will need. Once you start scaling up and performance becomes more important, switch to a paid account.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Network Administrator (Financial Services company, 51-200 employees)
Verified Reviewer

Worry Free Preformance Monitoring

2018-07-26

Pros

Offers nice clean visualizations on performance metrics.

Cons

Pity it doesn't offer network performance monitoring on routers, switches etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

New Relic review

2019-04-15

excellent

Pros

They also provide a good support. Monitoring application performance on various parameters are easy and well elaborated

Cons

Nothing much to say. but it can have a more user friendly interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Know what's really happening under the hood

2018-06-22

Measure site speed. Identify when you have potential issues. Measure the impact of change.

Pros

As things change, you can easily measure and visualize the impact.

Cons

Automated alerts are not very configurable and you cannot customize dashboards to combine different datasets to compare at a glance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Van Heusen

Decent application monitoring

2017-07-11

Able to get a nice view into database queries that would be hard to track otherwise.

Pros

The Application Monitoring and ability to dive into poorly performing database queries would be the highlight of New Relic.

Cons

User interface is hard to get around. Mobile app could use some work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Clinton Boyda

Superb Monitoring

2016-11-03

Introduced to New Relic through Engine Yard and so thankful to find a solution that can help manage/monitor debugging in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dilraj Singh

System analytics made easy!

2019-07-20

Overall experience was really good with us identifying the system bottlenecks using New Relic and then optimizing those and checking their improved performance in New Relic again.

Pros

New Relic can be used to monitor system performance by integrating it with your system, written in any programming language, so that New Relic can gather variety of system metrics available. The APIs being used in the system can be profiled using New Relic or be it the queries happening on the system database.

Cons

User interface of New Relic can be enhanced and made more user friendly for new users so that they can start their system analysis straightaway without having to get familiar with the UI first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Helmick

NewRelic is great performance monitoring software

2018-07-10

Pros

Their query language also allows you to create beautiful sets of data.

Cons

Their error monitoring also isn't that great compared to something like Sentry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mariano Koldobsky

The best software to feel calm being productive

2018-01-11

Pros

You can be safe that your are going to get all the information, the alerts and the dashboards you need to monitor your application, and your infrastructure.

Cons

It is difficult to find a flaw. The customer support is great. The free version is very limited. But you can start tasting the great solution New Relic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 11-50 employees)

New Relic Review

2019-03-29

Pros

Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase.

Cons

User permissions were a bit of an issue for us for a little while but we ended up resolving.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Great software monitoring

2019-08-02

Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well.

Pros

Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health.

Cons

The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Max Sudyin

Know the issue before your customer

2019-03-12

Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.

Pros

- Integration with our technology stack helps us to set up monitoring for most critical issues in our software; - Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support.

Cons

Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more