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New Relic One Pricing

Pricing overview

Value for money rating

4.5

/5

152

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Pricing details

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

What users say

Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs.

AR

Anonymous Reviewer

This tool has helped my company to save lots of money on AWS bills. A great analytic tool to get insights on the application data and make the business decisions.

AR

Anonymous Reviewer

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for tracking the performance and health of our platform

Reviewed a year ago

I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice monitoring tool with extensive analysis options.

Reviewed 15 days ago
Pros

It is possible to do a in depth analysis in case of a performance problem in our software. This saves us time and we are able to deliver the solution to our users faster. Afterwards we can monitor based on data if the solution actually works.

Cons

Pretty steap pricing model if you want your developers to use most of the features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Worse each year

Reviewed 2 years ago

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Devops Tool

Reviewed 2 months ago
Pros

Best Incident Management, regular enhancement in optimizing of tools and good server monitoring facility.

Cons

Higher cost, log management is not efficient and less user friendly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The right APM tool that can save your day

Reviewed 8 months ago
Pros

- easy to install and use; - great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces; - nicely done alerts system; - ability to create your own dashboards; - team is improving UX on a regular basis; - community support;

Cons

- expensive; - has some minor bugs on the UI, sometimes pages seem to be unresponsive; - learning curve could be high for not experienced developers;

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great server monitoring software

Reviewed 8 months ago

Overall, New Relic One is a great server monitoring software. It's great that you can be notified when server resources are low and that you can dig into logs when issues occur.

Pros

You can configure to monitor various servers, such as SQL servers, service fabric servers, and so on. You can zoom into a certain date and time, and see if the issue occurred because there was not enough CPU or memory. You can configute to be notified when CPU/memory goes below the amount you specified via email, mobile push notifications etc.

Cons

It took me sometime to figure out if the time displayed is our timezone or the server timezone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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New Relic One Review

Reviewed 5 months ago
Pros

The main benefit of New Relic one is the simplicity of the dashboard and we can create the dashboard we ease. New Relic does everything we wanted to do. It also sends automatic alerts based on alert conditions and policies we create based on our requirements. We can ask difficult questions if we don't have a solution using the discuss.newrelic.com website which is provided by the New Relic website and get the solution.

Cons

The Price varies based on multiple factors and cannot predict our costs. The development process can be improved. Sometimes New Relic Query returns the wrong output but we need to run the query to return the correct output.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Application monitoring tool around !!

Reviewed a year ago
Pros

Ease of use is the best feature about this tool, you can get started with very minimal training. Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance. Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.

Cons

The licensing is per node, whcih makes it expensive to turn it on non-prod infra. I hope this changes in future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One stop solution for all your APM need

Reviewed 2 years ago

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pros

Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Cons

New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Can't live without it

Reviewed 5 years ago

New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Pros

New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons

We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good enough monitoring

Reviewed 3 years ago

Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Pros

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple and intuitive tool with necessary insights for any application

Reviewed 4 years ago
Pros

Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have.

Cons

The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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New Relic Review

Reviewed 3 years ago

Overall, it is a good monitoring system to identify the bottle necks on the systems effectively.

Pros

New Relic can be used to monitor system performance effectively in the enterprise systems. It gives better visibility on number of API Hits with Success and Failure Counts. It helps to have the centralized monitoring systems for all the servers, processors and API's. we can set up a prompt alert for the SLA failure on the performance of any API's or Processors. Data visualization on the success and error rate shows the clear picture on the performance.

Cons

Licensing is too expensive. Some time page hangs up and we need to reload the page. It focus only on the software's. would like to have hardware performance monitoring.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Allowed us to get more insight into errors that would have been difficult to understand.

Reviewed 5 years ago

Insight into how the software stack is performing. It also shows us certain errors or slow downs that we'd have no other way of seeing.

Pros

I like the professional nature of the software and the in-depth inspection of how our software stack works it surfaces. It makes certain classes of issues much easier to see.

Cons

I used to really not like the cost of the service when accessing them as a startup. I believe they've found a price point that makes sense some of the time. It is still hard to understand the model if you are using it outside of a SaaS provider.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great application performance monitoring

Reviewed 4 years ago
Pros

New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise.

Cons

The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Love New Relic, but it's expensive

Reviewed 4 years ago

Helped us isolate code that was freezing the server in odd scenarios.

Pros

New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems

Cons

It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager

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New Relic is a very good product if you have the budget for it.

Reviewed 4 years ago
Pros

The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

Cons

The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous. Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

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Great product for monitoring your services and infrastructure.

Reviewed 4 years ago
Pros

Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Cons

Cost. Cost. Cost. There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

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  • Ease of use
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Awesome software to monitor servers and app performance.

Reviewed 5 years ago
Pros

Does not overload my servers and I can monitor resources remotely even when my servers are overloaded for some reason. Helps me tune up my software.

Cons

Price. I still find it too expensive. I get "bug check" notifications quite often, maybe because i'm on the free version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Love New Relic, but soooo expensive

Reviewed 4 years ago
Pros

Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Cons

SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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NewRelic is great performance monitoring software

Reviewed 4 years ago
Pros

NewRelic has the best tools to monitor performance on applications and servers. Their query language also allows you to create beautiful sets of data.

Cons

NewRelic's price is a bit of a stretch for a start up and should only be considered for established companies. Their error monitoring also isn't that great compared to something like Sentry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful application monitoring tool

Reviewed 4 years ago

I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application.

Pros

You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production. You can deep dive in to the sluggish SQL queries and find out the culprit. You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers. It is very powerful and helps you in keeping the application in production up and running smoothly.

Cons

The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great APM software

Reviewed 4 years ago

Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers

Pros

Easy integration with servers, accurate data shown on dashboards. Nice interface very intuitive Tools options to narrow data and get real solutions

Cons

Cost per server, when using a redundant configuration over several providers, the amount can go very high

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Simply extremely useful

Reviewed 4 years ago
Pros

Ruby developer? Can't dispense New Relic! It's a great, user friendly, and full of features analytics software. It's very easy to set up and gives you accessible yet rich information about how your app works

Cons

I didn't like the mobile app. I also find the price a bit of a turn-off, even though its not excessively expensive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The first thing I install on a new server

Reviewed 4 years ago
Pros

At a glance you can see what is slowing down your website and monitor vital stats. There is a generous free option which is more than enough for most projects, then you can get more granular info with their paid plans.

Cons

The gap between the free and paid plan is steep, would be nice to have a lower cost entry point.