New Relic Pricing Plan & Cost Guide

New Relic

Performance testing and monitoring

4.51/5 (139 reviews)

New Relic Pricing

Starting from: $24.00/month

Pricing model: Free, Subscription, Open Source

Free Trial: Available (No Credit Card required)

New Relic for Web Apps all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

New Relic for Mobile Apps all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Competitors Pricing

GeneXus

Starting from: 600.00/month
Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

Axure RP

Starting from: 29.00/month
Pricing model: One Time License, Free, Subscription
Free Trial: Available (No Credit Card required)

Neuron ESB

Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

Domotz Pro

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

eBridge Connections Accounting Integration

Starting from: 300.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

New Relic Pricing Reviews

Pros
  • Provides great real-time tracking. Lots of great integrations and alerting options make it easy to stay on top of your systems.Verified ReviewerRead the full review
  • Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.Ben D.Read the full review
  • I really love the interface, it's easy and powerful at the same time. You have everything you need.Verified ReviewerRead the full review
Cons
  • Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.Verified ReviewerRead the full review
  • The only drawback to this, is that it requires a very experienced team of developers to properly diagnose and understand what's going wrong with a piece of software.Jose F. G.Read the full review
  • I am part of the team that monitors the traffic rather than connects everything. As a result, I have zero dislikes about the software, but am not tied to the back end processes.Michael C.Read the full review
95%
recommended this to a friend or a colleague

25 reviewers had the following to say about New Relic's pricing:

Aaron Day

Great way to monitor and troubleshoot bottlenecks in your system

Used monthly for 2+ years
Reviewed 2019-04-20
Review Source: Capterra

We initially used New Relic to figure out where the bottleneck was on a complicated WordPress site, and ultimately to build a custom management outside the self-recursive out-of-the-box WP table structure.

Pros
New Relic is easy to set up and is amazing in tracking down bottlenecks in code and databases. We've used it on PHP and WordPress projects to figure out how to speed them up and to keep an eye on resources.

Cons
The cost - we'd use it a lot more if it was cheaper. They're fairly priced but not for smaller projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ron Pugh

Great but pricey

Reviewed 2017-02-01
Review Source: Capterra

Primarily, I have used this product for monitoring Java Applications. In addition, it has pieces of monitoring server components. It very features rich, but the price gets exorbitant (we were paying around $M/year for monitoring Java apps. I can not imagine what it would have cost to add in general server monitoring....we went with a much cheaper solution for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kevin Van Heusen

Great application performance monitoring

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: GetApp

Pros
New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise.

Cons
The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Arpit Seth

Powerful application monitoring tool

Used weekly for 6-12 months
Reviewed 2018-03-13
Review Source: Capterra

I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application.

Pros
You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production. You can deep dive in to the sluggish SQL queries and find out the culprit. You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers. It is very powerful and helps you in keeping the application in production up and running smoothly.

Cons
The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Chaitanya Srinadhu

Great product for monitoring your services and infrastructure.

Used daily for 2+ years
Reviewed 2018-08-01
Review Source: Capterra

Pros
Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Cons
Cost. Cost. Cost. There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

Rating breakdown

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Ease of use
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Anonymous

Overly expensive for what it provides

Used monthly for 2+ years
Reviewed 2019-08-11
Review Source: Capterra

Pros
- Provides great real-time tracking - Lots of great integrations and alerting options make it easy to stay on top of your systems

Cons
- The pricing is absolutely crazy, especially for small companies - Too many features locked behind expensive paywalls - User interface is convoluted

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 5/10

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Alejandro Gudiel

Awesome software to monitor servers and app performance.

Used daily for 2+ years
Reviewed 2017-06-12
Review Source: Capterra

Pros
Does not overload my servers and I can monitor resources remotely even when my servers are overloaded for some reason. Helps me tune up my software.

Cons
Price. I still find it too expensive. I get "bug check" notifications quite often, maybe because i'm on the free version.

Rating breakdown

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Ease of use
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Ahmed Mostafa

Simply extremely useful

Used daily for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

Pros
Ruby developer? Can't dispense New Relic! It's a great, user friendly, and full of features analytics software. It's very easy to set up and gives you accessible yet rich information about how your app works

Cons
I didn't like the mobile app. I also find the price a bit of a turn-off, even though its not excessively expensive

Rating breakdown

Value for money
Ease of use
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Daniel Mario Muharay Dujisin

Good enough monitoring

Used daily for 2+ years
Reviewed 2018-12-05
Review Source: Capterra

Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Pros
I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons
The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin Van Heusen

Decent application monitoring

Used monthly for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Able to get a nice view into database queries that would be hard to track otherwise.

Pros
The Application Monitoring and ability to dive into poorly performing database queries would be the highlight of New Relic. Reasonably easy to dig into details of stack traces.

Cons
The price is very expensive, customer support can be a mixed bag. User interface is hard to get around. Mobile app could use some work.

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Derrick Lee

Helping dev team to stay on top

Used weekly for 1-2 years
Reviewed 2018-04-13
Review Source: Capterra

Pros
Installation process is easy and it was no difficulties along the way. The interface is very intuitive & friendly.

Cons
Android/iOS app is quite buggy, so checking performance on the go is quite troublesome. Price is quite steep, basically doubles the cost of a server.

Rating breakdown

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Ease of use
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Mehak Adlakha

Keeps an eye on your application always.

Used weekly for 1-2 years
Reviewed 2019-07-27
Review Source: Capterra

Pros
The tools provide detailed information about the transactions happening in the application. The tracking of each step of the web request makes it easier to identify the problem. The DB query addon is most helpful to improve the performance of the application.

Cons
The pricing structure is very rigid the solution should offer more flexible pricing to select or remove specific tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Powerful software for monitoring my tools

Used weekly for less than 6 months
Reviewed 2018-07-03
Review Source: Capterra

I used the software to monitor the performance of other tools that i use.

Pros
I just love how easy it is to New Relic to monitor the application performance for periodic analytics

Cons
I feel the pricing for the New Relic is too high and unrealistic. we could consider lowering the retail price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dylan Wenzlau

Worse each year

Used weekly for 2+ years
Reviewed 2020-11-07
Review Source: Capterra

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros
Has monitoring specific to the programming languages and database servers that we use

Cons
Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Ryan Marr

Love New Relic, but soooo expensive

Used weekly for 2+ years
Reviewed 2018-02-06
Review Source: Capterra

Pros
Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Cons
SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Easily Trace Errors & Performance Issues

Used occasionally for less than 6 months
Reviewed 2018-05-06
Review Source: Capterra

Pros
I love just how easy it is to trace and error, finding things that are broken without having to monitor comprehensive logs is fantastic. Using this tool during development, testing and when things go wrong to track down an error is fantastic. The ability to trace detail, finding out why there are latency/speed issues in production environments ensures that you know exactly why your conversion metrics are lower than they should be before the wider business has had a chance to complain!

Cons
The pricing model makes the solution expensive, as it's per container or per server it goes against the use of load balancers. Having to make trade offs to provide a good customer experience isn't a great business model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tara Krishnan

New Relic Review

Used weekly for 1-2 years
Reviewed 2018-08-06
Review Source: Capterra

Overall I really like New Relic. Even though you have to pay a slight premium for the service, the quality of data delivered is worth it.

Pros
New Relic gives granular insight into the performance of my microservices. New Relic Insights allows me to setup dashboards that allow me to understand the health and performance of my environment at a glance. The quality of service is much better than the competitors.

Cons
The pricing model is a little bit more costly than similar competitors products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Seigel

Allowed us to get more insight into errors that would have been difficult to understand.

Used daily for 2+ years
Reviewed 2017-09-11
Review Source: Capterra

Insight into how the software stack is performing. It also shows us certain errors or slow downs that we'd have no other way of seeing.

Pros
I like the professional nature of the software and the in-depth inspection of how our software stack works it surfaces. It makes certain classes of issues much easier to see.

Cons
I used to really not like the cost of the service when accessing them as a startup. I believe they've found a price point that makes sense some of the time. It is still hard to understand the model if you are using it outside of a SaaS provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ivan Collins

Love New Relic, but it's expensive

Used occasionally for 2+ years
Reviewed 2017-12-12
Review Source: Capterra

Helped us isolate code that was freezing the server in odd scenarios.

Pros
New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems

Cons
It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager

Rating breakdown

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Ease of use
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Customer support

Likelihood to recommend: 7/10

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Anonymous

Best web based application monitoring.

Used weekly for 1-2 years
Reviewed 2019-07-28
Review Source: Capterra

Overall very useful monitoring tool that helps to track, identify and resolve the issues with site performance.

Pros
1. Very good application performance option 2. Alerts and notification services, like emails for daily monitoring. 3. Visual matrices are very useful.

Cons
1. Nothing as such but price is at bit higher if we see multiple environments like staging, production..etc.

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Reliable tools to monitor your application.

Used weekly for less than 6 months
Reviewed 2018-06-24
Review Source: Capterra

Pros
It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community. So it is now very had when you have a problem.

Cons
Nothing to dislike from New Relic, but I've heard my team lead to complain about it's pricing. But there are free trial available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ben Dalton

Can't live without it

Reviewed 2016-12-12
Review Source: Capterra

New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems. Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Pros
New Relic is a critical part of our infrastructure and has saved our hide on several occasions. Very flexible Easy to get started and use Basic server monitoring is included with application monitoring - really nice Tons of integrations If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons
We've had a ton of reps we've dealt with - very little continuity Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Victor Ng

Advanced server profiling

Reviewed 2016-11-10
Review Source: Capterra

NewRelic has been the best server profiling tool for ages. Setup is easy, and it works on the fly. The reports give you a good overview to troubleshoot bottleneck. Price is steep, but it's worth every penny if you have a complicated infrastructure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kevin Watson

Was awesome...when they had a free plan

Used occasionally for 2+ years
Reviewed 2018-11-16
Review Source: Capterra

Pros
Incredibly useful for server admins and devs to debug application performance and server resources. Intuitive interface makes it very easy to get around. A boat load of features--more than I could probably ever use

Cons
They did away with their free plan and made it hard for a independent dev like myself to afford.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Mike Helmick

NewRelic is great performance monitoring software

Used daily for 1-2 years
Reviewed 2018-07-10
Review Source: Capterra

Pros
NewRelic has the best tools to monitor performance on applications and servers. Their query language also allows you to create beautiful sets of data.

Cons
NewRelic's price is a bit of a stretch for a start up and should only be considered for established companies. Their error monitoring also isn't that great compared to something like Sentry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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