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NinjaRMM vs AlertOps Comparison

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Overview

Category Leaders

NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation,...

AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

3

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

116

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

9

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.

Pros

Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.
Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).
The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.

Cons

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
It a machine suddenly restarts or shuts down ,reconnecting takes too long. The lack of mobile presence on Android is also a minus.

Cons

Pricing structure is confusing and my emails requesting clarification have gone unanswered.
Limited options for individual responses to the extensions.
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features90
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Network Monitoring
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Troubleshooting Reports
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features55
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Communications Management
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IT Asset Management
  • IT Incident Management
  • Incident Management
  • Incident Reporting
  • Inventory Management
  • Investigation Management
  • Issue Auditing
  • Issue Management
  • Job Scheduling
  • KPI Monitoring
  • Knowledge Base Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Network Monitoring
  • Network Wide Management
  • On Call Scheduling
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Purchasing & Receiving
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Single Sign On
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Troubleshooting Reports
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations28
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations34
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

NinjaRMM vs. AlertOps

See how NinjaRMM and AlertOps stack up against each other by comparing features, pricing, ratings, integrations, security & more.