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NinjaOne vs Splashtop SOS Comparison

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Overview

Category Leaders

NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...

Category Leaders

Splashtop SOS is a remote support software designed to help businesses connect to desktop and mobile devices across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

3

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

17

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

156

5

4

3

2

1

136

19

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

50

5

4

3

2

1

42

7

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

Pros

Splashtop I think is perfectly priced and excellent quality. Having the ability to view and remote assist a mobile phone user included is a real value add for my clients.
This is really important when we are doing an installation and don't have direct access to the server or workstation. The product is also a very good price compared to other products.
Excellent and appropriately priced alternative to the overpriced competing products.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

Cons

Lastly, when Splashtop is configured to remove the background (wallpaper / picture) on the remote device you're connecting to, it tends to leave the background blank when you disconnect.
I don't find it to be that much of a performance impact, so we simply leave the option to remove the remote device background disabled.
Can have some troubles moving files between computers etc.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features176
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-OS
  • Multiple Format Support
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features31
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-OS
  • Multiple Format Support
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations38
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations8
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Waterloo Air Products Plc

Reviewed 2 years ago

A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent. Highly recommend!

Pros

Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful

Cons

I honestly cannot fault the software at all. It did everything I needed and more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

NinjaOne logo

NinjaOne

Ninja RMM Trial Experience

Reviewed 3 years ago

Overall it wasn’t for us and we just did the trial. It did some things well but we weren’t convinced it wasn’t for us.

Pros

Had some nice reporting and built in tasks and commands. Liked the 3rd party updates and windows updates.

Cons

Had to use a 3rd party tool for remote control like splashtop or teamviewer. They provide license but still is not like what others offer. Can’t maintain your own catalog of 3rd party updates with versioning but have to do piecemeal installers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

NinjaOne logo

NinjaOne

Powerful and cost effective RMM tool backed by an efficient support

Reviewed 2 years ago

We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Pros

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Cons

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great