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NinjaRMM vs Syncro Comparison

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Overview

Category Leaders

NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation,...

Syncro is a web-based remote monitoring & management solution that handles internal communication, client communication,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

3

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

119

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

123

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5.0

5

4

3

2

1

10

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

JC

Jay C.

Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.

DS

David S.

Pros

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software.

AR

Anonymous Reviewer

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

AR

Anonymous Reviewer

We moved to Syncro from a major platform. The improved functionality, the ease of configuration and implementation of sales processes have been hugely instrumental in our year over year growth.

RD

Ross D.

Cons

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

RS

Rick S.

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

JS

Josh S.

It a machine suddenly restarts or shuts down ,reconnecting takes too long. The lack of mobile presence on Android is also a minus.

YT

Yaniv T.

Cons

The lack of customization on the dashboard ui is a small complaint I have.

AR

Anonymous Reviewer

The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features113
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management
  • Total features23
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Alerts
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management

Integrations

  • Total integrations34
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Syncro logo

Syncro

Syncromsp

Reviewed 9 months ago

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Pros

If you are familiar with repair shopr then you will feel right at home. This online based crm and rmm is a dream come true for us we where using a service called ninjarmm but we switched to this because it had allot more features we use all the time. Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.

Cons

The lack of customization on the dashboard ui is a small complaint I have. There is also times where it does seem a little on the slow side for executing scripts but other than that it seems to be running good.