NinjaOne vs Upscope Comparison

TeamViewer Remote

AnyDesk

Atera

Kaseya VSA

Faveo Helpdesk

N-central

Compare NinjaOne and Upscope based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

N-able N-central® is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. 

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.

NinjaOne simplifies IT management with powerful automation, empowering over 20,000 IT teams to enhance productivity, security, and control. From endpoint and patch management to remote access and backups, NinjaOne offers a user-friendly, scalable solution for modern IT challenges.

Access Controls/Permissions

Action Management

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anti Virus

App Management

Application Management

Application Security

Approval Process Control

Archiving & Retention

Asset Tracking

Audit Management

Audit Trail

Authentication

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Patch Deployment

Automatic Scans

Availability Management

Availability Testing

Backup and Recovery

Backup Log

Backup Scheduling

Bandwidth Monitoring

Bare-Metal Restore

Behavioral Analytics

Billing & Invoicing

Bootable Media Creation

Chat/Messaging

Client Portal

Cloud Backup

Collaboration Tools

Compliance Tracking

Compression

Configuration Management

Continuous Monitoring

CPU Monitoring

Credential Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Customization

Dashboard

Data Import/Export

Data Recovery

Data Replication

Data Security

Data Storage Management

Data Synchronization

Data Visualization

Deployment Management

Device Auto Discovery

Device Management

Diagnostic Tools

Differential Backup

Disk Image Creation

Document Storage

Documentation Management

Duplicate Detection

Email Alerts

Email Templates

Encryption

Endpoint Management

Endpoint Protection

Event Logs

File Encryption

File Management

File Sharing

File Sync

File Transfer

For MSPs

For the IT sector

For Websites

FTP Monitoring

Full Backup

Help Desk Management

HIPAA Compliant

Image Deployment

Incident Management

Incremental Backup

Inventory Management

IP Address Monitoring

Issue Auditing

Issue Management

IT Asset Management

IT Asset Tracking

IT Incident Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

NinjaOne

Android

Linux

Web-based

Windows

iPad

iPhone

Senior IT consultant

The patch management works great, clients feel confident that we are proactive with important security updates.

Chief Technology Officer

Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.

IT Manager

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

IT Specialist

From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum,  and after sales, good, fine and motivated people over there, not only too sell.

Owner, Operator

Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.

We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Senior IT Specialist

The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.

IT Technican

Great - good trial , great staff, good pricing - ever changing and evolving product.

Service Manager

Ease of use is the best part about the software, but my  biggest reason for loving Ninja is the support team.

3rd Line

NinjaRMM is fantastic, our engineers productivity have increased.

IT Technician

A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.

Resolution Expeditor 

I love how affordable and easy to use this software is.

Network Technician

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Infrastructure Manager

Excellent portal interface, that is so clear and concise for everyone to use.

Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.

Manager of IT

Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.

System Admin

Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.

If I have to come up with a con though, it's that there is no billing portal.

NinjaOne screenshot: NinjaOne overview

NinjaOne screenshot: NinjaOne Network Monitoring

NinjaOne screenshot: NinjaOne Netflow

NinjaOne screenshot: Enter customer details in customer editor

NinjaOne screenshot: NinjaOne 3rd Party Patching

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more

Upscope co-browsing is a one click, no-download, interactive screen sharing solution for customer support and sales. It provides a secure co-browsing solution for improving customer experience in financial, health, SaaS and other industries via cloud, API and on-premise options.

Remote Access/Control

Remote Monitoring & Management

Screen Sharing

Session Transfer

Single Sign On

Third-Party Integrations

Upscope

Training team lead

The ability to screen share with your customers is a great asset when assisting non-tech-savvy users.

Sales & Recruiting 

I love the fact that it is super easy to use, and how often it comes in handy to help issues at hand.

Customer Success Manager

We use Upscope within Intercom so our customers can share their screen with us and so we can provide better customer support. It's very easy to use, quick, and super useful.

Corporate Trainer

Not being able to see PDF documents that our site creates for the user is also a PROBLEM. I have had problems of the connection just dropping for no reason.

Support Tech Engineer 

Upscope is easy to use and a click away from getting on a screen share with another user. It has improved our time to resolve issues and given us an advantage is the software industry.

I have used upscope for over 2 years and I love how easy and effective it is for me to use all the time.

Associate Digital Marketing Manager

Upscope's ability to allow customer service agents to share their screen with a customer is incredibly helpful.

Customer Success 

Ability to highlight on the screen, easy integration with other technology, quick connect.

Director of Marketing

For us, we had imbedded windows within our website and it was a struggle to have those show through upscope.

President & CEO

We are so happy we found them through a integration with Intercom and it has allowed us to change the way we handle screenshared.

Customer Experience Team

Do let me know if this keeps happening even after doing this and I'll dig further.

Country Manager and Dietitian 3837N

It takes too long to load when they change the tab (perhaps this is more of an internet problem). Sometimes it does not find a client online even though I'm chatting with them on Intercom.io.

Product Manager

What I like most about UpScope is the 1-click instant screen share.

Easy of use and ability to add more information to a clients profile for future inquires.

Upscope: Exactly what you want for customer service screensharing.

Customer Success Associate

It allows us to see exactly what the user is seeing and helps us avoid misinterpretations.

NinjaOne vs Upscope Comparison

NinjaOne

Upscope

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives