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Automate, simplify, and visualize your complex data center applications deployments, management, hot fixes, patches, and...
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
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Anonymous Reviewer
Verified reviewer
Insurance, 10,001+ employees
Used weekly for 2+ years
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The overall experience is satisfactory.
One of the best tool to raise incident tickets across multiple teams in the organization. We are using service now for tracking log changes. We are mainly use for change management, logs tracking and product release incident tickets
Nothing to dislike in the product. It does what it promises to do.
JAMES R.
Construction, 1,001-5,000 employees
Used other for 2+ years
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ServiceNow allows customization and automation on an unprecedented scale for 3rd party software. It takes runt work away from technicians so they can focus on projects.
I have used a lot of systems for ITSM over my career, and ServiceNow is the only one that has never made me want to pull out my hair. It's fast, reliable, and easy to use.
The cost of the software can be prohibitive. With free options like SCSM around, ServiceNow could stand to drop some of the costs of subscriptions.
Balaji L.
Verified reviewer
Financial Services, 10,001+ employees
Used daily for 2+ years
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With its recent integrations of automation and chatbots, ServiceNow is way ahead of time and technology. It's lightweight UI and easy to implement features makes SNOW standout across its ITSM peers.
The tool offers varieties of developments but needs more expertise on implementation and effectiveness.
Kelsi N.
Verified reviewer
Veterinary, 5,001-10,000 employees
Used daily for 6-12 months
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I personally love it. I know that it is hard to learn but I think it's a very valuable tool and will help our company grow and be the best it can be with the automation that ServiceNow allows.
ServiceNow can do everything. I personally use it for project management, but our team uses it for ticket management, automated workflows. Our IT team uses it for asset management and ticketing. I've never found an all encompassing tool before.
It's fairly complicated to learn. I am currently learning dashboards and the reporting feature is really hard. There isn't really good resources out there to learn it either.
Hamzat O.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
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Service now makes integrating workflow automation easy. I am able to carry out multiple IT Service management activities, ranging from incident management to Change management. it helps to aid accountability, you are able to view the work effort of each employee and the time it takes for incidents to be resolved in line with SLA. With Service now, I am able to view all task and incidents raised to my team at every particular point in time, assign them to appropriate team for resolution and also follow up on resolution. It also provides a platform where i am able to identify trends and recurring issues. The dashboard allows me to view all related activities at a glance, for me it is the best ITSM tool .
From NON -IT user perspective, it is difficult to work around the platform, it needs etxra training to educate users on how to use it. Asides that it is a great ITSM tool.