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Nolio Release Automation vs ServiceNow Comparison
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Overview
Automate, simplify, and visualize your complex data center applications deployments, management, hot fixes, patches, and...
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Not enoughreviews yet
Pros
Very nice enviroment, useful tools, good managment, many users in support like this web based tool in many companies I've been worked in.
They have been great in helping us get going as quickly as possible and they offer some things we might also use in the future that will really help continue meeting goals.
Overall it was a good learning platform and also came to know various things that are present and which are available to use so can say had a good experience with the tool.
Cons
Not enoughreviews yet
Cons
New users need to be oriented on how to navigate through this tool because it is quite confusing and intimidating to users at first.
Capacity Management is still a missing factor in ServiceNow though demand management can be somehow captured through projects.
Integration with risk management could have been made simpler to show the mapping of technical risks to business risks.
Key features
- Total features2
- API
- Activity Dashboard
- Ad hoc Query
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Assessment Management
- Asset Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Questions
- Customization
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop
- Email Management
- Employee Portal
- Event Management
- Event Triggered Actions
- Graphical Workflow Editor
- Heatmaps
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Meeting Management
- Multiple Projects
- Network Monitoring
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Portfolio Management
- Prioritization
- Problem Management
- Progress Tracking
- Project Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Assessment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Configuration
- Workflow Management
- Total features98
- API
- Activity Dashboard
- Ad hoc Query
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Assessment Management
- Asset Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Indicator
- Availability Management
- Capacity Management
- Change Management
- Client Portal
- Compliance Management
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
- Custom Development
- Customizable Branding
- Customizable Questions
- Customization
- Dashboard
- Data Import/Export
- Data Mapping
- Data Visualization
- Dependency Tracking
- Diagnostic Tools
- Drag & Drop
- Email Management
- Employee Portal
- Event Management
- Event Triggered Actions
- Graphical Workflow Editor
- Heatmaps
- IT Asset Management
- IT Asset Tracking
- IT Cost Management
- IT Reporting
- Impact Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Cost Reporting
- License Management
- Lifecycle Management
- Macros/Templated Responses
- Meeting Management
- Multiple Projects
- Network Monitoring
- Password Management
- Performance Management
- Performance Metrics
- Performance Monitoring
- Portfolio Management
- Prioritization
- Problem Management
- Progress Tracking
- Project Management
- Real Time Analytics
- Real Time Comparisons
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Request Assignment
- Resource Allocation & Planning
- Resource Management
- Risk Alerts
- Risk Assessment
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Timeline Management
- Trend Analysis
- Vendor Management
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- Total integrationsN/A
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations231
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
Alternatives
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