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Recommended
Edwin V.
Banking, 10,001+ employees
Used daily for 2+ years
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All our users/developers having no bad experience provide us and quickly access of what we need to do.
This jira web application has a lot of features to manage or agile projects from small teams to big teams from more than 20 people. Great connection with other applications like confluence.
Sometime it can be very slow when a lot of users using this portal. Or when there is a bug in a new version of jira when we cannot save or update tickets can be very annoying in a production project. Make sure that the update doesn’t brake anything.
Roshni K.
Media Production, 1-10 employees
Used daily for 6-12 months
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The scrums boards are a delight to the heart while beginning each day of work. Work of software developers has become easy. Workloads can be fitted in a scrum board to manage the tasks effectively. It gives a view to keep a check on the completeness of individual work.
Sprint planning is easy and very helpful. Productivity is enhanced many folds after using this. Team work becomes stronger Easy to convey things between a team Easy to track team member's work Team performance becomes efficient Integration with tools makes the tasks efficient to process Product road map made easier than ever Used by software developers of Expedia
Certain limitations are:- In the beginning it is difficult to get used to it. Collaboration feature is missing It is basically made for software developers. A little expensive In the beginning managing tasks can be a challenge
Pankaj R.
Computer Software, 10,001+ employees
Used daily for 2+ years
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I personally like it when it comes to deliveries. I am currently working on 7 different projects and everything is configured in one tool. I needn't switch when working on multiple project at same time. Assignments, next level code move and print screen in comments. :) Awesome.
A great tool for Agile development. We are using it for production deliveries and I personally like it. Tracking ongoing developing, deliveries and going back to previous release, really awesome. Inbuilt feature to export items in excel so you can filter out and send to team membres. The one I really like is assignment. When a bug is assigned, all the parties are notified with all the udpates. this makes everyone to be on same page without any chain email and meetings.
The search feature in JIRA itself is not good. I personally have to type something in search field to bring search window and then I modify it. i was expecting dropdown based filtering on search but it doesn't have. Many configuration can lead to ovewhelming. Navigating around UI is something tricky and you need to know where exactly it is.
Victor B.
Think Tanks, self-employed
Used daily for 2+ years
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It is purpose built for managing software development. For that it it very well suited from stories to bug fixes in the life cycle. In devops, there are great integrations and strong capabilities for stand-up, deployment, upgrades, and changes in operations tied to triggerable events from JIRA. In an ops environment JIRA is a workable tool, but is not ideal. That said it may be worth compromising to have a single tool across the entire organization.
While JIRA is the go to tool for dev and devops, it is weak in an operations environment. Time tracking and assignment of tasks are highly manual. Queue view are customizeable, but difficult to manage at scale. Analytics are very very poor. I tried exporting data for analytics on DOMO. While I could get that to work, the process remained highly manual and therefore not a workable dashboard environment. JIRA tools, widgets, and dashboards are reasonably customizable, but again not purpose built for ops. For example, time tracking is not start/stop/context driven.
Omar S.
Computer Software, self-employed
Used daily for 2+ years
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Tracking issues that allow us to tracking bugs between developer and tester.
It is generally a good app, but it lacks the most basic feature, requiring me to use a laptop instead. The app would function for me if there were a copy issue URL button like the one next to the ticket number on the web version. Due to my habit of sending and referencing tickets across Slack, the lack of the ability to copy the URL to the clipboard makes this app nearly useless for about 90% of my needs.
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Banking, 10,001+ employees
Used daily for 2+ years
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We used JIRA in our recent projects to manage the development in the Agile way. The support of JIRA made the coordination and releases more and more manageable. As long as we followed the Agile best practice, we gained the tracability, ownership and project status in a straightforward and intuitive way. So the developers can focus on what they need to develop, managers know the status top down.
Jira is becomming more and more popular. Together with Confluence, Github, Jenkins. it offer platform to manage the projects into a well-designed hierarchy. Keep tracks of the relationship between requirement, task, development , deployment and release. It integrated with Confluence for the knowledgebase. Github to the soucecontrol and defect tracking. Jenkins for the deployment. Big community are making it better and better.
I didn't like Jira at the beginning. While that was about 12 years ago. The recent releases are much more mature. Not too much to complain.
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for 2+ years
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I am working as software developer, therefore I use Jira on daily basis for 3+ years. This is a great help to see the bigger picture.
After trying quite a lot of progress tracking apps for teams this is the one I like the most. The design is really intuitive. And there's a lot of customizing options and ways to automate management processes.
Not that easy to set up and quite expensive even on standalone version.
Phil B.
Automotive, 51-200 employees
Used daily for 6-12 months
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Its a great tool, has increased our productivity, development speed, reduced bugs and most importantly, given visibility on our developers time. The negatives are minor nuisances compared to the benefits it gives.
Gives a real granular approach and accountability to your work. It allows for everything you do to be tasked up, with time frames associated. Helps with project planning, and giving time estimates for deadlines. It also allows us to early on see if a project is going to slip, if any early tasks slip. It has given our company a much better agile approach to development.
The software isnt intuitive, and relatively feature rich, making it complex to understand how to use it to its full potential. We have some issues, which seem to create a lot of admin work, such as once a task is done, there is no easy way to put that task into review. The best way, is close the ticket, make a new ticket that is review and assign it to someone, which will need to go into the next week sprint to not affect sprint stats. Also no ability to assign multiple people to a ticket, such as a review for 3 people to look at. You need either 3 seperate tickets, or 1 master ticket and 3 sub tickets (not ideal if one person doesn't complete it within the sprint, as it pushes everyone into +1 week late).
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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My use in Jira as a quality assurance officer is to manage, create, and follow up on Jiras to help developers with their work, the basic requirements for a good project management software are there however actual usability functions that allow you to make your work easier are not found. Everything feels slow and laggy and the search just breaks your heart since you can never find what you are looking for unless you know the Exact keyword or Jira number.
Jira helps you gather all the information about your development progress in one place. You can create different types of issues like To-DO, bugs ,tasks and epics. You are able to circle through different boards depending on your project which opens up the door for supporting a good number of projects while on the same web app. There are many helpful features to each "Jira" you open in order to identify its importance, priority and who is responsible for tracking and solving that "Jira".
The cons are down to accessibility, ease of use, and readability. Many features that should be automatically found such as easier Advanced filter access when searching, or viewing boards more easier, ability to click save instead of saving automatically which send unnecessary notifications to users. Cannot place notifications on specific projects when new jiras are created.
Chris K.
Construction, 11-50 employees
Used daily for 2+ years
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A small business team of 5 development staff used JIRA for a number of years very successfully. We relied on it daily to plan and manage our software development tasks. For medium to large teams of software developers, I would highly recommend it. But for a small team like ours the admin overhead to keep it up-to-date with plugins and complex update release processes which usually meant some downtime, was too much.
Very customisable, server version great for installing in house, integrates well with other software such as Confluence. Fast and effective project and development management software. Excellent support.
Steep learning curve. Admin overhead too big in the end for a small team to keep core product and plugins up-to-date.
Brett A.
Think Tanks, 1-10 employees
Used daily for 2+ years
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Once I started using JIRA, my productively gains were so noticeable that whenever I'd start a new freelance project I'd set it up for myself even if I was the only developer. It helps me easily scope out a project, line up a todo list and start knocking out items without trying to remember what next. Also greatly increases visibility for non-coding management/stakeholders into progress being made.
Excellent feature set and extremely affordable for small development teams. Easily setup Kanban or SCRUM boards, sprints and tickets for task tracking. For power users, offers a custom query language and tons of customization options to build a workflow that matches what works best for your team.
The only thing I disliked, was the inflexibility when it comes to attaching sub-tasks and bugs to existing tasks. AzureDev Ops supports an Epic->User Story->Task->Sub Task->Bug->Test Case. JIRA only supports 3 levels (Epic->User Story or Task or Bug->Sub Task).
Yuri D.
Computer Software, 201-500 employees
Used daily for 2+ years
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Overall, I see it very functional for our organization as it's an excellent way to keep track of all the changes/updates/improvements in a top-down manner: starting from user story and ending in the code changes.
I see JIRA as a strong match for agile programming. I like the ability of the sprint management, easy filtering of the Canvas board by multiple filters (like name/component/etc.). I also like that it can be integrated with GitHub: - I can see all the commits and pull request associated with the story (and it saved there forever) - The stories automatically flow in the sprint canvas boards when the status of the pull request associated with the story changes.
A lot of bureaucracy is required for opening a new JIRA story/bug/feature/etc. I understand that this inevitable, yet, it's very confusing at the beginning and requires some learning curve to get into the software.
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for 1-2 years
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Good tool for project managers and developers/analysts. Meets all modern requirements of a project management tool.
self explaining, a lot of ways to customize to meet your requirements in the project. Not only useful for project managers, but also for developers/analysts.
I have seen several instances and the tool seems to work a bit slow overall. Also when multiple users work on the same item simultaniously there are issues sometimes. Dark theme is totally missing.
Allison W.
Insurance, 11-50 employees
Used daily for 2+ years
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JIRA allows me to run / monitor software development projects with a team of 6 developers. It helps keep everyone on-task as well as gives me the opportunity to plan into the future sprints. As a certified SCRUM Product Owner I also love the ability to output cards for each job / task. I also love that JIRA is linked with Confluence to help us document changes that are made as well as HipChat to keep our teams talking constantly.
I love JIRAs ability to interact with both HipChat and Confluence. I also love the ability to run 2 week sprints with my team and easily see the progress of each of their tasks.
"JIRA Spam" - I am an admin user at my current job and enter a lot of the tasks myself. Due to that I am a 'watcher' on most all of our tickets. I would prefer to receive less email communication regarding the status updates of each task. There are so many emails that they tend to be ignored due to over communication.
Donald T.
Government Administration, 1,001-5,000 employees
Used daily for 2+ years
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JIRA allowed comprehensive communications between various departments (i.e. designers, developers, graphics, testing, QA) so that everyone knew the status of "events" real-time.
In my role as a Project Manager for software development, the developers used JIRA to manage the development cycle and we jointly use JIRA for problem reporting, testing, quality control and resolution. JIRA provided and tracked the information between groups so there was no confusion as to the status of a particular issue or trouble ticket. The ability to review "tickets" and see the status was very beneficial from a management perspective.
There was somewhat of a learning curve just to get started but that improved with repetition. Although I was not directly involved with setup and configuration, that seems to be a little more complex than originally though.
Ankush K.
Computer Software, self-employed
Used daily for 2+ years
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It has been a great tool and made the lives of lots of developers, product managers super easy in order to track weekly/monthly, or quarterly progress and how many hours were spent on a project or task.
- Tagging issues with epic names helps in tracking and better management of tasks. - Great integration with github so you can see commits and Pull requests. - can be integrated with apps like confluence, slack, confluence. - different stages to track issues like progress, review, production.
- Every time clicking on a link opens up in the same tab, there should be an option to setup open links in new tab. - tracking History of an issue UI is a little weird and can be improved.
Andrew R.
Computer Software, 51-200 employees
Used daily for 1-2 years
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We moved from homegrown bug tracking to JIRA and the benefits were immediate and huge. The functionality, customization, search and speed of the system was so much better than the system it replaced. The learning curve was short for many and the increases in visibility across the organization made the development function much more transparent. JIRA was used to ramp up our agile development approach and with the right leadership we made great gains here too in terms of cultural change and code delivery speed.
Visual, real-time, fast. Great for logging, tracking and monitoring bugs and enhancements. Great search functionality. Made project management much easier with greater visibility of workload and any issues that are stuck or blocking progress.
My organization tried to use JIRA for bottom-up project planning by defining features, applying estimates, linking etc. This level of deconstruction didn't always fit well with how developers work and ignored the big picture in some cases. The result was massively overestimated timelines and overwhelm for the team.
Verified reviewer
Computer Software, 10,001+ employees
Used daily for 1-2 years
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Very useful , easy to use and track and monitor project management activities
We used Jira every day for development and Product management for creating, assigning and updating tickets ,user stories and tasks.
Though it's A very useful and easy to use and riched with features but scrum methodology I think Azure devops board is far better in sprint management
Anuradha G.
11-50 employees
Used daily for 2+ years
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If i have commented anything on any issue where i am not assignee or reporter then i didn't get any report. Like wise if i got an assignment to complete testing of 100 jIRA Items which was logged by Manager & assigned to developer , then we need to add comment while testing . We can not assigned it to ourself then how does user should get a report of that.
Anyone can generate report report , track issue , awesome application .I found a bug please go through whole fedeback.
Bug Found on JIRA :- When issue list/keys goes to beyond 2 thousand numbers (For eg:- Project Name issue Key :- SAG-2001) then on Extracted/Downloaded CSV Report on windows OS , that extracted report is missing with First 2 digits of Issue Key From SAG-2001 , it is displaying as SAG-01 ) For more details contact anuradhagawande862@gmail.com. or +917972699213. Let me know how much bucks i should get for this bug?
Verified reviewer
Information Technology and Services, 11-50 employees
Used other for 2+ years
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We have stopped using JIRA at this point due to the cost vs. the team size we have these days, but it served us extremely well when we were using it. I was not one of the individuals to set it up originally, but I was tasked with administering it once those individuals left the company. Overall, the administration of the software was pretty simple and straightforward, but I found it difficult to add new boards, tables, etc. when I found it to be necessary. All of the customizations and plugins are super useful if you know what you're doing from a tech standpoint. Many plugins come at an additional cost, and that cost is set by the developer and will vary. I would definitely recommend using JIRA for large teams who need or would a good degree of complexity for tracking projects they are working on.
You have the ability to implement many extra plugins that have been designed specifically for JIRA. There are a lot of customizations you can make within the interface without the need for addtional plugins as well.
There is a lot of manual setup required. A lot of times, it seems like you need to create multiple pieces within the console in order to get something working properly. When I would set up new boards and categories, I found myself having to redo my work on a few occasions because I would miss a setup when setting up certain references.
bet s.
Retail, 501-1,000 employees
Used daily for 2+ years
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I used Jira when assigning jobs. I like the fact that i could add a person to a job and they would receive the notification along with myself. So if i were away i knew i had a backup person who got the job requests. Maybe this has changed but I liked how all versions were kept together and you didn't have to scroll thru page after page to find a an older upload. I finally I liked how a creative project would then go on to the dev team to be coded and released.
Its been a few years since i've used Jira but after using other programs this one still stands out as the best. Easy to use, easy to track jobs and upload and great notification qualities. Can be used across the company from Creative teams to Development
I resisted using it for my team due to the fact that it looked too complicated but once our Dev manager ran thru it with me i saw just how easy it was to use.
Verified reviewer
Biotechnology, 10,001+ employees
Used daily for 2+ years
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as mentioned earlier, it is the steep learning curve that can deter users and hence we needed to retain their enthusiasm while training by showcasing some of the great functionality of this tool.
It is a very good tool for project management especially tracking project steps at a very detailed level and workflows for the various steps in the project can be incorporated into this software. It also facilitates communication with the all the members involved in the project when configured. Helps devops environment very well.
Since this software can get into great granularity, there is a very steep learning curve involved for users to get started with this great product. While it takes time to train users and get them comfortable, once they are past the learning curve, they seem to really enjoy using this tool.
Mohit G.
Computer Software, 201-500 employees
Used daily for 2+ years
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Broad range of functionality, and the amount of customization you can do with your instance of JIRA.
Adding features also adds to feature bloat and complexity.
Verified reviewer
Computer Software, 201-500 employees
Used daily for 2+ years
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I am working on jira from last 2 years. It's workflow impress me, Everything is in the organized way. Assigning of the task and get review of task is easy. I recommend developers and organization to use it.
The most likable things is we can post daily status report and organization can track the developers work. Developers can assign task to other developer or tester. Tester can approve task or reject task after reviewing the task. Client can give task and assign task to specific developer within organized manner. We can add our message or attach file for review of the task. We can upload the related task screens and task link to specific task. Multiple task can be create and assign to developers.
It is slightly tricky to use the software. It needs 2 - 3 days to be used to of it.
Verified reviewer
Computer Software, 201-500 employees
Used daily for 2+ years
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Overall I would recommend the teams who want to get organized. Project managers also love it and as a developer I have appreciated it as well.
TONS of features. My team and I use this to manage our tasks for our projects. It’s helped us keep our tasks oraganized. We use the kanban board feature to move cards from one column to the next. Also have integrated it with concourse and slack to automatically pick up the ticket title from the done column to generate a list of done tasks and post them to Slack.
TONS of features. There’s so many features that it’s a bit overwhelming. Also some parts of the app can be glitchy. Not sure if the team is constantly pushing updates to the UI but sometimes I have to search for certain fields because it’s not in the same spot that I last saw it.