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OpsGenie

Modern IT incident management and response solution

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OpsGenie Reviews - Page 3

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137 reviews

Recommended

DW
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Doug W.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable and easy to handle alerting

Reviewed 6 years ago

If this is for OpsGenie then 10. I don't know what Capterra is.

Pros

The oncall schedule is perfect and easily allows you to add overrides for certain days/hours if you need someone to cover.

Cons

The message size limit can be a little annoying. Several of our alerts are a little long and get cutoff.

CU
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Constanza U.

Computer Software, 5,001-10,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great incident management software

Reviewed 5 years ago
Pros

I like that Opsgenie has a lot of customization for the alerts of incidents. You can choose where to receive an alert (your phone, your email, as a text message, as an alert on the app) and also the time between one alert and another. I think this is very usefull because sometimes one alert is enough, but other times you need more than one. Another thing I like from opsgenie is that you can override schedules very easy, just clicking the name of the person you want to override and then you can override the full schedule or some hours if you want. I personally use override very often so I like that you can do it on the web or in the app, but I prefer the web for this.

Cons

One thing that I don't like is that on the iPhone app if you silence the phone the notifications doesn't sound. It would be great that Opsgenie has an option to sound alerts in silent mode. Because at night I want my phone to be silenced but opsgenie must sound!