100% Network Uptime Standard
The availability of OpSource´s Cloud Network is fully guaranteed. The OpSource Cloud Network includes the border routers, firewalls, load balancers, and switches.
100% Server Uptime Guarantee
The availability of OpSource´s individual servers within the OpSource Cloud environment is fully guaranteed. For purposes of this SLA, only failures due to hardware and hypervisor layers delivering individual servers are covered.
30 Minute Support Response Time Guarantee
OpSource Support personell reviews any EMERGENCY Cases submitted via the OpSource Community withing 30 minutes and within 120 minutes for all other cases.
<1 ms Latency Guarantee
Transfer of data packets from one server to another within the OpSource Cloud environment and within the same network will not last longer than 1 ms
Software by OpSourcewww.opsource.net