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OutSystems vs Aura Call Center Elite Comparison

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Overview

OutSystems is a modern application platform, with AI-powered automation across the entire application lifecycle to help you...

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

224

108

9

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

3.0

5

4

3

2

1

0

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The user interface is great and give a lot of opportunities. It is a great tool to examine for further developments.
Secure, feature rich, great support, great performance, easy to learn development environment.
He helps us with the various projects we have in the Company, which is the most important part of my job. It perfectly supports project flow and helps us create flawless projects.

Pros

Not enoughreviews yet

Cons

Difficult to do an on premise implementation and dealt with disaster recovery.
The level of training and information for people with some knowledge is weak. They are either very confusing documents, or it is all very vague.
At the beginning we had some doubts but now, we do have lots of apps including core business apps. Honestly, without Outsystems, I just cannot imagin how can we would face covid crisis.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features77
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Call Distribution
  • Batch Processing
  • Benchmarking
  • Burndown Charts
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Change Management
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Compatibility Testing
  • Configurable Workflow
  • Configuration Management
  • Custom Development
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Import/Export
  • Data Modeling
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debugging
  • Deployment Management
  • Design Management
  • Distribution Management
  • Drag & Drop
  • Email Templates
  • Feedback Management
  • File Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Iteration Management
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • No-Code
  • Offline Access
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Pre-built Templates
  • Prioritization
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Social Media Integration
  • Software Development
  • Source Control
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Research Analysis
  • Version Control
  • Visual Modeling
  • Web App Development
  • Web/Mobile App Development
  • Workflow Management
  • Total features39
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication
  • Automatic Call Distribution
  • Batch Processing
  • Benchmarking
  • Burndown Charts
  • Business Process Automation
  • CRM
  • Call Center Management
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Change Management
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Compatibility Testing
  • Configurable Workflow
  • Configuration Management
  • Custom Development
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Import/Export
  • Data Modeling
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debugging
  • Deployment Management
  • Design Management
  • Distribution Management
  • Drag & Drop
  • Email Templates
  • Feedback Management
  • File Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Iteration Management
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • No-Code
  • Offline Access
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Pre-built Templates
  • Prioritization
  • Question Branching
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • Social Media Integration
  • Software Development
  • Source Control
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Research Analysis
  • Version Control
  • Visual Modeling
  • Web App Development
  • Web/Mobile App Development
  • Workflow Management

Integrations

  • Total integrations27
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations28
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk