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OutSystems vs IFS Field Service Management Comparison
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Overview
OutSystems is a modern application platform, with AI-powered automation across the entire application lifecycle to help you...
IFS FSM is an AI-based omni-channel field service management solution that helps manufacturers and distributors manage job...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$
65
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
The user interface is great and give a lot of opportunities. It is a great tool to examine for further developments.
Secure, feature rich, great support, great performance, easy to learn development environment.
He helps us with the various projects we have in the Company, which is the most important part of my job. It perfectly supports project flow and helps us create flawless projects.
Pros
This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.
I use IFS in finance (accounts payable) side, create lots of reports for users and generate them to test them and making them perfect as IFS helps a lot.
Nice to know we are working with a company that is ahead of where we are.
Cons
Difficult to do an on premise implementation and dealt with disaster recovery.
The level of training and information for people with some knowledge is weak. They are either very confusing documents, or it is all very vague.
At the beginning we had some doubts but now, we do have lots of apps including core business apps. Honestly, without Outsystems, I just cannot imagin how can we would face covid crisis.
Cons
It's bothersome to open it sometime since you cannot pin it to task bar.
Being so full of features it makes it complex to start using the system. The learning curve is difficult to master and will take you and your team quite some time to get used to it.
Customer Portal lack a significant amount of functionality needed.
Key features
- Total features77
- AI-assisted Development
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Approval Process Control
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Call Distribution
- Batch Processing
- Billing & Invoicing
- Burndown Charts
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Change Management
- Claims Management
- Class Scheduling
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Development
- Compatibility Testing
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract/License Management
- Custom Development
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Aggregation and Publishing
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Database Support
- Debugging
- Deployment Management
- Design Management
- Dispatch Management
- Drag & Drop
- Electronic Signature
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Facility Scheduling
- Feedback Management
- File Management
- File Storage
- Fixed Asset Management
- Forms Management
- GPS
- Geographic Maps
- Graphical User Interface
- Graphical Workflow Editor
- Group Scheduling
- Historical Reporting
- IVR / Voice Recognition
- Integrated Development Environment
- Integrations Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Iteration Management
- Job Management
- Job Scheduling
- Lifecycle Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Mobile Signature Capture
- Monitoring
- Multi-Language
- Multi-Location
- No-Code
- Offline Access
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Performance Monitoring
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Project Management
- Projections
- Question Branching
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Scheduling
- Returns Management
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Search/Filter
- Self Service Portal
- Serial Number Tracking
- Service History
- Software Development
- Source Control
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third Party Integrations
- User Research Analysis
- Vendor Management
- Version Control
- Visual Modeling
- Warranty Tracking
- Web App Development
- Web/Mobile App Development
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
- Total features88
- AI-assisted Development
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Scheduling
- Approval Process Control
- Audit Management
- Audit Trail
- Authentication
- Automated Scheduling
- Automatic Call Distribution
- Batch Processing
- Billing & Invoicing
- Burndown Charts
- Business Process Automation
- CRM
- Calendar Management
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Change Management
- Claims Management
- Class Scheduling
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Development
- Compatibility Testing
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contract/License Management
- Custom Development
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Aggregation and Publishing
- Data Import/Export
- Data Modeling
- Data Synchronization
- Data Visualization
- Database Support
- Debugging
- Deployment Management
- Design Management
- Dispatch Management
- Drag & Drop
- Electronic Signature
- Employee Scheduling
- Equipment Management
- Equipment Tracking
- Facility Scheduling
- Feedback Management
- File Management
- File Storage
- Fixed Asset Management
- Forms Management
- GPS
- Geographic Maps
- Graphical User Interface
- Graphical Workflow Editor
- Group Scheduling
- Historical Reporting
- IVR / Voice Recognition
- Integrated Development Environment
- Integrations Management
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Replenishment
- Inventory Tracking
- Invoice Management
- Iteration Management
- Job Management
- Job Scheduling
- Lifecycle Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Development
- Mobile Signature Capture
- Monitoring
- Multi-Language
- Multi-Location
- No-Code
- Offline Access
- Online Booking
- Online Time Clock
- Payment Collection in the Field
- Performance Monitoring
- Pre-built Templates
- Preventive Maintenance
- Prioritization
- Project Management
- Projections
- Question Branching
- Queue Management
- Quotes/Estimates
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Scheduling
- Returns Management
- Role-Based Permissions
- Room Booking
- Routing
- Rules-Based Workflow
- SSL Security
- Scheduling
- Search/Filter
- Self Service Portal
- Serial Number Tracking
- Service History
- Software Development
- Source Control
- Task Management
- Task Scheduling
- Technician Management
- Template Management
- Templates
- Third Party Integrations
- User Research Analysis
- Vendor Management
- Version Control
- Visual Modeling
- Warranty Tracking
- Web App Development
- Web/Mobile App Development
- Work History
- Work Order Creation
- Work Order Management
- Workflow Management
Integrations
- Total integrations26
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
- Total integrations4
- Box
- Dropbox Business
- GitHub
- Google Drive
- Jira
- Mailchimp
- Microsoft 365
- Microsoft Azure
- NetSuite
- Opsgenie
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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