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OutSystems vs Intelligent Service Management Comparison

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Overview

OutSystems is a modern application platform, with AI-powered automation across the entire application lifecycle to help you...

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

224

107

9

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

5

4

3

2

1

11

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The user interface is great and give a lot of opportunities. It is a great tool to examine for further developments.
Secure, feature rich, great support, great performance, easy to learn development environment.
He helps us with the various projects we have in the Company, which is the most important part of my job. It perfectly supports project flow and helps us create flawless projects.

Pros

I hope they continue to improve for the market that each time needs quality and confidence.
Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.
Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.

Cons

Difficult to do an on premise implementation and dealt with disaster recovery.
The level of training and information for people with some knowledge is weak. They are either very confusing documents, or it is all very vague.
At the beginning we had some doubts but now, we do have lots of apps including core business apps. Honestly, without Outsystems, I just cannot imagin how can we would face covid crisis.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features77
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Batch Processing
  • Burndown Charts
  • Business Process Automation
  • Change Management
  • Change Planning
  • Collaboration Tools
  • Collaborative Development
  • Compatibility Testing
  • Configurable Workflow
  • Configuration Management
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Import/Export
  • Data Modeling
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debugging
  • Deployment Management
  • Design Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • IT Asset Management
  • Incident Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • No-Code
  • Offline Access
  • Performance Monitoring
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Software Development
  • Source Control
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • User Research Analysis
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Web App Development
  • Web/Mobile App Development
  • Workflow Management
  • Total features41
  • AI-assisted Development
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Approval Workflow
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Batch Processing
  • Burndown Charts
  • Business Process Automation
  • Change Management
  • Change Planning
  • Collaboration Tools
  • Collaborative Development
  • Compatibility Testing
  • Configurable Workflow
  • Configuration Management
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Aggregation and Publishing
  • Data Import/Export
  • Data Modeling
  • Data Synchronization
  • Data Visualization
  • Database Support
  • Debugging
  • Deployment Management
  • Design Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Management
  • Forms Management
  • Graphical User Interface
  • Graphical Workflow Editor
  • IT Asset Management
  • Incident Management
  • Integrated Development Environment
  • Integrations Management
  • Interaction Tracking
  • Inventory Management
  • Iteration Management
  • Knowledge Base Management
  • Knowledge Management
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • No-Code
  • Offline Access
  • Performance Monitoring
  • Pre-built Templates
  • Prioritization
  • Problem Management
  • Project Management
  • Projections
  • Question Branching
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Software Development
  • Source Control
  • Task Management
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • User Research Analysis
  • Version Control
  • Visual Analytics
  • Visual Modeling
  • Web App Development
  • Web/Mobile App Development
  • Workflow Management

Integrations

  • Total integrations26
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

OutSystems vs. Intelligent Service Management

See how OutSystems and Intelligent Service Management stack up against each other by comparing features, pricing, ratings, integrations, security & more.