Explore a recommended list of PacketTrap RMM alternatives for your business in 2018. Compare alternatives to PacketTrap RMM side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.Read more about Kaseya VSA
GFI MAX RemoteManagement helps you grow your business, make more money, attract more customers and tie wandering break/fix customers to you - and makes it easy. What's more, this RMM tool has been built for use by any business model. Whether you're break/fix, support bank or managed services, MAX helps you deliver superior IT support services.Read more about MAXfocus
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
Flexible charts and alerting, deploy in five minute or less, 60+ monitoring plugins, and no ugly configuration syntax to memorize (do it all via our web UI). You don't have to be a sysadmin to use Scout, but you'll appreciate it's elegance and power if you are.Read more about Scout
SolarWinds® Loggly® is a log management and log analysis SaaS solution, part of the SolarWinds DevOps suite of products. Features agent-less setup and powerful, easy-to-use search of many log sources—syslog, app logs, network device logs, and more. Charts and dashboards and alerts to email or popular endpoints like Slack, PagerDuty, Jira, or custom… Read more about Logglywebhooks help monitor app performance, system behavior, key resources, and detect anomalies in your environment. GitHub integration takes you from log event to source code in one click. Free 30-day trial.
Sumo Logic is a log management and data analytics software that creates manageable information based on data feeds. Sumo Logic assesses server, application and website performances by creating graphs and charts based on their activities. This information displayed then enables you to create alerts once data reaches certain levels which in turn notif… Read more about Sumo Logicy you of potential threats/downtime.
Sumo Logic comes complete with a freemium version and two additional upgradeable plans on top. There is also a Sumo Logic team on call to assist with the application setup and support - also available to help you scale your platform up and down. Multiple video tutorials, whitepapers, customer success stories and webinars are also made available for use.
Remote website, application, API and server monitoring tools
Uptrends is a SaaS-based monitoring tool that allows organizations of all sizes to remotely watch and manage the uptime, performance, and functionality of websites, web applications, APIs, and servers via real-time data dashboards, real & synthetic user monitoring, alerting, and mobile app support… Read more about Uptrends
Automated SaaS-based monitoring for your IT infrastructure
LogicMonitor’s automated SaaS performance monitoring platform provides businesses with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures.
With LogicMonitor, you can:
• Act on infrastructure performance data using built-in & customizable dashboards, performance forecasting, &… Read more about LogicMonitorcomplete reporting.
• Use built-in workflow capabilities including alerting routing (via phone, email or SMS) & escalation management to improve your IT team’s issue response & resolution time.
Datadog is a monitoring service for IT, Dev & Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into a unified view of IT infrastructure. Datadog's capabilities are provided on a SaaS-based data analytics platform that enables multiple teams to work collaborativ… Read more about Datadogely on infrastructure issues.
Offering 120+ turnkey integrations and a robust API, Datadog bridges together metrics & events from every component in the environment to provide teams with graphing, correlation and data analytics. The product enables a single view across on-premise and cloud deployments. This holistic view of an enterprise’s IT is becoming more critical with the ever increasing amount of data and devices within organizations
Try Datadog for free: http://go.datadoghq.com/free-trial-GetApp
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast. Read more about SolarWinds Take Control
Remote support for MSPs, IT service providers & helpdesks
Splashtop Remote Support enables MSPs, IT service providers & helpdesk professionals to remotely support their clients' computers from any desktop/mobile device. Read more about Splashtop Remote Support
RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues.Read more about RescueAssist RescueAssist offers a complete remote support solution that allows you to access PC, Mac and mobile devices from your desktop or mobile device.
Endpoint management for desktops, servers & mobile laptops
LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.Read more about LogMeIn Central
Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. Read more about ConnectWise Control
Everything you need to monitor your website
With Pingdom’s website monitoring you’ll be the first to know when your website is down, and you’ll stay on top of your website’s performance. Monitoring your websites and servers is a smart decision. Read more about Pingdom
Sentry provides error tracking and crash reporting so every developer can instantly see how their production code affects real users and automatically triage and resolve issues as part of their existing workflow. Sentry aggregates and adds important context to stack traces and tells you the users, services, and servers that were affected.Read more about Sentry
ShareFile provides you with the ability to send, receive and share large business files securely. Through the ShareFile portal, you can offer your clients a personalized, company-branded and password-protected platform from which to collaborate on files.Read more about ShareFile
Secure file transfer is ensured with ShareFile's high-end encryption and hurricane-protected data centers. ShareFile offers a range of tools and features to compliment your current business workflow and to ensure a seamless integration into your day-to-day operations.
Quick and easy-to-setup business dashboard software for TVs
Geckoboard's a quick and easy-to-setup big screen office dashboard software for every team in an online business. It's an unmissable statement of intent and purpose. The real-time view of key business metrics helps teams hit their goals and react to problems faster.Read more about Geckoboard Geckoboard connects directly with the tools you use every day, simply pick your metrics and how you want them visualized - no developer required. Data Connectors include Salesforce, Zendesk, Spreadsheets, Google Analytics, Hubspot, Intercom, Mailchimp and Mixpanel.
Directory-as-a-Service for cloud identity management
JumpCloud is a Directory-as-a-Service (DaaS) platform which helps to securely manage and connect an organization's users to their systems, applications, files, and networks through a single set of credentials—regardless of platform, provider, protocol, or location… Read more about JumpCloud DaaS
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Enterprise remote support solution for system administrators
ManageEngine Remote Access Plus is an enterprise remote support software that enables IT help desk technicians and system administrators to remotely govern and troubleshoot Mac, Windows, and Linux computers anywhere around the globe, from a central location… Read more about ManageEngine Remote Access Plus
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders, detect security breaches, plan & budget for IT upgrades, reduce downtime & business losses. Read more about Nagios XI
Indeni makes it easy to manage the infrastructure of digital businesses. With Indeni Knowledge and Indeni Insight, companies can create an infrastructure that is adaptable to change. Our deep set of integrations to critical devices, built-in automation, and easy to read remediation instructions arm IT with the knowledge they need to move from reacti… Read more about Indenive to proactive infrastructure management. By analyzing billions of data points per day and gathering knowledge from thousands of IT professionals, Indeni minimizes business disruption and maximizes their contribution.
Circonus is a cloud-based and on-premises monitoring and analytics platform that delivers realtime and on-demand, actionable insights into your IT environments, assets, and operations. Built on a scalable architecture that can handle up to billions of incidents per day, Circonus uses machine learning intelligence to help you make sense of the massiv… Read more about Circonuse amount of data at your fingertips.
AlertBot is an industry leader in website and server monitoring service. AlertBot monitors websites and internet servers with the goal of gathering performance data and alerting the company of failures. The performance data is graphed and trended to help IT professionals make educated IT decisions.Read more about AlertBot Website Monitoring When a website or servers fails, AlertBot immediately diagnosis the problem from multiple geographic test locations and sends instant alerts via email, SMS and automated voice calls. Key features include: Download & verify pages, Test form submission, Testing multiple page variations, error diagnostics, error screenshots, performance tracking, interactive reports, unlimited alert contacts, alert escalation levels, multiple geographic locations, full control panel, remote test kit. Getting started with AlertBot is easy. There is no software to install, no systems to maintain, no IT resources to waist.
OpSource Application Operations provide application management solutions that help clients to scale their SaaS and web-based programs. Application Operations is a result of our best practices and consistent architectures that have been developed by working with lots of SaaS ISVs.Read more about OpSource Application Operations OpSource provides Application Operations to lots of clients that support millions of end-users. Application Operations are available in conjunction with both Managed Hosting and Cloud Hosting environments.
Librato provides a cloud-based service for devops, development and operations teams, allowing you to monitor and understand the metrics that impact your business at all levels of the stack. We provide everything you need to visualize, analyze, and actively alert on the metrics that matter to you.Read more about Librato With Librato you can bring all of your monitoring data together in a unified hosted environment, helping you to detect signs of problems early, minimize their impact, and quickly find and fix their root cause.
There is nothing to install; you can send us your data in the way that works best for you and in any resolution up to 5 seconds. We support dozens of collection and monitoring agents, language bindings, and command line tools and can handle every kind and any amount of data, because insight often comes from unexpected sources.
Uptime.com monitors your website’s availability and performance at one-minute intervals across 6 continents. Receive critical insights on your site's infrastructure and make data-driven optimizations to improve end-user experience. We offer 16 types of checks to monitor website and mobile app uptime… Read more about Uptime.com
Panopta provides advanced network and server monitoring for online businesses and service providers. We go beyond providing basic monitoring to give ops teams the tools they need to detect issues before they occur and minimize the impact of outages or slow load time.Read more about Panopta
Panopta's core monitoring functionality provides high frequency checks
every 60 seconds from our global monitoring network (currently 24
locations in North and South America, Europe and Asia) to ensure that
all outages, regardless of duration, are detected.
Once outages are detected, a number of notification options are
available to ensure that the right people know about the problem.
Zabbix is the ultimate enterprise-level open source software designed for monitoring availability and performance of IT infrastructure components.
Zabbix offers great performance for data gathering and can be scaled to very large environments. Distributed monitoring options are available with the use of Zabbix proxies. Zabbix comes with a web-based interface, secure user authentication and a flexible user permission schema.Read more about Zabbix Polling and trapping is supported, with native high performance agents gathering data from virtually any popular operating system; agent-less monitoring methods are available as well.
SolarWinds Network Performance Monitoring software makes it easy to quickly detect, diagnose, and resolve performance issues before outages occur. SolarWinds Network Performance Monitor is an affordable, easy to use tool that delivers real-time views and dashboards that enable you to visually track and monitor network performance at a glance.Read more about SolarWinds Network Performance Monitor Plus, using dynamic network topology maps and automated network discovery, you can deploy and keep up with your evolving network without breaking a sweat.
Get instant, secure access to your files, programs, and email from anywhere. Connect quickly and easily, whether you're at work, at home, or on the road. Manage and support unattended computers & POS devices faster and easier. Read more about eBLVD Remote Desktop
Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.Read more about NeuQs Free Helpdesk
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.
It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more.Read more about Helpshift
Show any screen content from your computer over the Web in real-time to multiple people.
Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online meetings, remote support, webinars, sales calls, web presentations, and more.
With high-speed desktop sharing capabilities, Mikogo allows the presenter to share their screen (including any document or application) with thei… Read more about Mikogor meeting participants live over the Web in real-time. Anything the presenter can see on their screen, the participants are able to view remotely on their very own screens.
There are many features included with Mikogo as a free download. Businesses benefit by upgrading to a business account with further features.
Security is of a high standard, employing an industry-leading AES encryption, along with several other security measures.
A quick and straightforward setup means that Mikogo is suitable for all users, from the average computer novice to the more advanced user.
Remote access tool for individuals & small businesses
LogMeIn Pro is a remote access tool for individuals and small businesses which enables users to remotely control their computer from any location, and get full access to the desktop as well as all applications, files and information from another computer or mobile device.Read more about LogMeIn Pro
Bomgar is a privileged access management, identity management, and remote support solution which enables secure and controlled connections to any device or system. Bomgar offers automated account discovery, access monitoring, audit trails, remote access and control, password management, and more.Read more about Bomgar
Anturis is an application monitoring and website intelligence platform that creates charts and reports based on data feeds enter into the application. By imputing server, application and website data into Anturis, the application will produce intelligent real-time graphs and charts that identify performance and potential threats.Read more about Anturis
Anturis comes with a free trial version and 3 available upgrade packages on top of this. At any stage during your trial you can upgrade and each package is completely scalable. Anturis also offer video tutorials and online support.
All-In-One for SMBs - CRM, project management, and more
BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably.
So what is BlueCamroo?
*It’s a complete, integrated and affordable web-based application that helps you track and manage your sales leads,… Read more about BlueCamroo customers, contacts, opportunities and projects.
*It’s a collaboration platform that keeps your team in the loop and communicating.
*It’s a support ticketing system that helps you deliver great customer service.
*It’s social network monitoring that finds sales opportunities and spots service issues across Twitter, LinkedIn and Facebook.
*It’s time tracking, expenses management, invoicing, online payments, and invoice reminders that keep your cash flowing.
*It’s automated processes that run 24/7 to capture leads, chase up tasks, respond to customers and manage billing
And much more...
GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users.
Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.
At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
Sign up / Sign in
Both new and existing users can sign in with LinkedIn.