PagerDuty Features

PagerDuty

Incident Management & Operations Performance Software

4.58/5 (183 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audit Trail
CPU Monitoring
Dashboard
Dashboard Creation
Data Aggregation
Email Alerts
Email Management
Event Logs
FTP Monitoring
IT Monitoring
Incident Management
Incident Reporting
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Mail Server Monitoring
Maintenance Scheduling
Mobile Alerts
Monitoring
Network Analysis
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Scheduling
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Third Party Integrations
Transaction Monitoring
Uptime Reporting
User Management
Workflow Management
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API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audit Trail
CPU Monitoring
Dashboard
Dashboard Creation
Data Aggregation
Email Alerts
Email Management
Event Logs
FTP Monitoring
IT Monitoring
Incident Management
Incident Reporting
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Mail Server Monitoring
Maintenance Scheduling
Mobile Alerts
Monitoring
Network Analysis
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Scheduling
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Third Party Integrations
Transaction Monitoring
Uptime Reporting
User Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audit Trail
CPU Monitoring
Dashboard
Dashboard Creation
Data Aggregation
Email Alerts
Email Management
Event Logs
FTP Monitoring
IT Monitoring
Incident Management
Incident Reporting
Inventory Management
Issue Management
Issue Tracking
Knowledge Base Management
Mail Server Monitoring
Maintenance Scheduling
Mobile Alerts
Monitoring
Network Analysis
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Root Cause Analysis
Scheduling
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Third Party Integrations
Transaction Monitoring
Uptime Reporting
User Management
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


148 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,034 reviews

PagerDuty Feature Reviews

25 reviewers had the following to say about PagerDuty's features:

Jo B.

Verified Reviewer

From 10,000 emails to one actionable alert: PagerDuty

2015-04-30

I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails.

Pros

Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters.

Cons

PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!

Source: GetApp
Helpful?   Yes   No
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Anonymous
Senior Web & Application Support Engineer (Medical Devices company, 5001-10000 employees)
Verified Reviewer

A good monitoring and alerting tool

2019-10-29

We integrate it to third party monitoring, and use PagerDuty for on-call notification and alerting.

Pros

Good features, integration with third party monitoring, customization on monitoring and alerting modes.

Cons

Scheduling and groups are somewhat tedious to set up.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Saurabh V.

Excellent tool

2019-11-18

We have been able to create escalation chains because of which we are not missing any alerts now. With the reporting feature, we are able to target are the most common issues and bring the count down.

Pros

As a 24x7 operations team, we heavily rely on Pagerduty to route alerts from a number of our monitoring systems to the right person in a shift.

Cons

UI for creating schedules is not too user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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James E.

The standard in on-call notification

2019-11-18

I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services.

Pros

They also have generic versioned APIs for any custom software you might bring to the table.

Cons

The Mobile app sometimes has issues refreshing when there is a lot of activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Payne (.

Verified Reviewer

Moved to PagerDuty from Nagios

2016-04-20

In my previous job I helped maintain and manage our Nagios alert system.

Pros

Control over my alerts Controls for team members and roles Integrated mobile app

Cons

Third party login used to be really rough to work with but it has improved a ton in the past few months.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
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sandesh c.

Very Useful

2019-11-18

It is a long time i have been using the PD.

Pros

It is easy to setup and to do the integrations with many of the monitoring applications.

Cons

ALL GOOD but fetching reports for weeks may take some longer time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Internet company, 201-500 employees)

Did everything we needed it to

2020-05-12

Kept our team groups and rotations organized and informed of production impacting problems. Easy to use so was there to help us solve our problems, not to be yet another configuration challenge to overcome.

Pros

Simple to use intuitive interface via web and smartphone app, third party integrations with Nagios, Slack, and Atlassian products (Jira), as well as custom webhooks for use with monitoring tools (grafana).

Cons

Attention from customer support requires being a larger customer paying a significant amount of money. Which we were when I used and configured this, and it worked well for us.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Carl S.

PagerDuty overall experience

2019-11-07

Reducing SLA times in emergency cases, easily getting timestamps and other information (type of alerts)

Pros

Good uptime, easy integration with other services for oncall and monitoring. Also has easy scheduling, nice phone app.

Cons

pricing model (seriously, the price jump per user is completely ridiculous), API limitations - are you supposed to test a prduct properly with larger scale if you don't have basic API implementations available?

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Soumya j.

Does way more than what is on the box if people knows to use it.

2019-11-08

Overall its been amazing and always a friend of operations team now spreading to development teams.

Pros

. - Reminder of when Im going on-call and my own notification settings is a life saviour

Cons

- Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops". - I am not a big fan of the schedule UI.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Stephen B.

Necessary for Any Cross Functional Team with Incident Response Duties

2019-11-13

It has been a great tool for alert and incident management. Easy to setup and flexible.

Pros

Flexibility in paging options Integration with other systems Flexible schedules Scales well as company grows

Cons

Needs more integration points for third party software.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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vijay k.

Good oncall management service

2019-04-29

Pros

Pagerduty has integrations with major monitoring SAAS and open source tools.

Cons

Also, their API have some limitations and sometimes to get an object you might have to make 2-3 calls depending on what you want to retrieve through API.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Keith K.

Best app to wake you up at night so your morning isn't horrible!

2019-11-18

Pagerduty allows us to react to alerts and monitors almost instantly and escalate to teams or persons needed to solve certain issues.

Pros

Extremely easy to work with and integrate into your monitoring solutions. API is well done and easy to work with.

Cons

It wakes me up - granted this is what it is supposed to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Robert A.

The easy option for oncall

2019-11-13

Overall it is positive. Oncall is a more positive experience because of PagerDuty.

Pros

The UI helps review alerts and provides APIs to grab alert metrics.

Cons

I often find it difficult to look for a specific alert. I might need to page over 100s of pages to find what I'm looking for if I can even find it.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Corey F.

Bye Bye to old school on-call practices

2019-11-13

The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less.

Pros

Very useful for incident notifications for those teams that rely heavily on Slack.

Cons

Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Christina G.

Beep Boop

2019-11-08

Overall it's a great and mostly reliable product

Pros

Not having to carry a physical pager, separate phone for being on call The ability to see who's on call when easily Overrides API management of configuration

Cons

Lack of an undo feature or revision history It's difficult to configure a business hours rotation without creating a separate set of configuration, it would be nice of the escalation policy section included some time based logic Outages mean missing critical alerts

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Vedarth K.

Value for money

2019-11-19

Web application is seamless and we had to contact support for any kind of question.

Pros

PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

Cons

Cannot think of anything from my standpoint, we are a small team and PagerDuty has everything we need and it works as expected every single time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Michael H.

Pager Duty - Proof you get what you pay for

2018-10-10

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty.

Pros

It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day.

Cons

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Brian B.

Web UI could use better search functionality

2019-11-15

Pagerduty allows us to easily setup many teams and many services have integration for pagerduty built in.

Pros

It's not hard to manage users and it has integrations with tons of other services.

Cons

I often have a hard time tracking down alerts that didn't come to me.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Gero S.

Verified Reviewer

The one and only

2015-05-07

It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event.

Pros

- Fair pricing - Sad Trombone sound – when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)

Cons

- Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Source: GetApp
Helpful?   Yes   No
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Nizam S.

Verified Reviewer

Want to receive less complaints from management about response time?

2015-05-01

Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc).

Pros

1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

Cons

Pricing (its value over cost depends on the potential revenue loss for your business)

Source: GetApp
Helpful?   Yes   No
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John P.

Reliable solution for on-call duty

2018-06-12

Our team benefits through better management of our on-call schedule

Pros

I like the app and the notifications that are available.

Cons

locating the correct on-call calendars is a bit cumbersome. The UI is a bit busy making 'first glance' assessments difficult

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Raheel L.

PagerDuty review

2019-11-08

Pros

Good customer support, documentation and API

Cons

It's a pain. No audit logs to see who made changes and what the changes are.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Iara F.

PagerDuty is the one!

2019-11-07

I really use all the power from this tool!

Pros

I love everything! Api functionality, the power of services concept.

Cons

Well, I do not have any cons. I can do so many things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Chris F.

Reliable and effective

2019-11-08

We are always able to page people automatically and with ease, it doesn't take much time to set up new alerts and configure them.

Pros

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable

Cons

On the phone application it is way too easy to acknowledge/resolve an alert that is in progress, even if it is not for your team (this part is probably a permissions problem on our side).

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

2019-11-07

We have had almost thirty thousand alerts flow through PagerDuty since we first started using it.

Pros

Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life.

Cons

I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more