PagerDuty Features List

PagerDuty Reviews

PagerDuty

Incident Management & Operations Performance Software

4.56/5 (34 reviews)
23,829

PagerDuty Feature Summary

  • Monitoring aggregation
  • Effective alerting
  • Mobile incident management
  • Escalation policies
  • On-call scheduling
  • Auto-escalation
  • International reach
  • Centrally manage incidents
  • Connect with any system
  • Monitoring
  • Incident management
  • Alerts / escalation
  • Live call routing
  • 200+ native integrations
  • API availability
  • Custom event transformer
  • Email integration
  • Real time notifications
  • Single sign on
  • Custom incident actions
  • Escalation management
  • Alert supression
  • Postmortems
  • Automatic alert grouping
  • Real time reporting
  • Performance reporting
  • Self service portal
  • Response automation
  • Stakeholder communication
  • Priority-based triage
  • On-call management
  • Automatic notifications
  • Email, SMS & push notifications
  • Automatic on-call shift reminders
  • Microsoft Outlook sync
  • Calendar sync with Google
  • Role-based access-controls
  • Auto-responders
  • Activity monitoring
  • Server health & performance reports
  • Issue management
  • Issue tracking
  • Mobile alerts
  • Permission management
  • Reporting & statistics
  • Workflow automation
  • Routing automation
  • Intelligent alert correlation

IT Management Feature Comparison

Most popular features of all IT Management apps

API (247 other apps)
Access Control (62 other apps)
Activity Dashboard (96 other apps)
Activity Tracking (58 other apps)
Application Integration (65 other apps)
Auditing (69 other apps)
Automatic Notifications (87 other apps)
Collaboration Tools (48 other apps)
Data Import/Export (68 other apps)
Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (59 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (70 other apps)
Real Time Reporting (53 other apps)
Reporting & Statistics (49 other apps)
SSL Security (63 other apps)
Third Party Integration (95 other apps)
User Activity Monitoring (48 other apps)
Workflow Management (64 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


128 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

PagerDuty Feature Reviews

25 reviewers had the following to say about PagerDuty's features:

Gero Schaefer

Verified Reviewer

The one and only

2015-05-07

It integrates easily with any monitoring or alerting tool.

Pros

- Fair pricing - Sad Trombone sound – when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)

Cons

- Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Source: GetApp
2 of 2 people found this review helpful
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Jo Booth

Verified Reviewer

From 10,000 emails to one actionable alert: PagerDuty

2015-04-30

The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features.

Pros

Highly configurable alerting that is controllable by the recipient themselves.

Cons

While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Source: GetApp
1 of 1 people found this review helpful
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Nizam Shamsudin

Verified Reviewer

Want to receive less complaints from management about response time?

2015-05-01

PagerDuty IS our focal point of alert for all our monitoring systems.

Pros

1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

Cons

Pricing (its value over cost depends on the potential revenue loss for your business)

Source: GetApp
1 of 1 people found this review helpful
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Paul Vickers

Verified Reviewer

In control 24/7

2015-05-01

Our 24/7 out of hours on call service relies intrinsically on PD letting us know when we have an issue and ensuring the right people are contacted at the right time. We have been using PD for a number of years now and its initial fostering enabled us to give lives back to our shift support team who had to cover our non-core hours (night shift!).

Pros

Extremely easy to integrate with our range of different monitoring solutions and very easy to configure to our needs.

Cons

Those sometimes tiring weeks of on call where even the dulcet tones of your friendly PagerDuty alert can't alleviate the sleep deprivation and ensuing grumpiness!

Source: GetApp
1 of 1 people found this review helpful
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Anthony Gibbons

Verified Reviewer

It just works

2015-05-01

I would recommend the service to anyone that needs real time alerting for their applications.

Pros

- Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app

Cons

I really can't think of any improvements that can be made that would improve this service any further for me. As long as the app and service continue to develop and improve at the same rate, I will be a happy customer.

Source: GetApp
1 of 1 people found this review helpful
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Filip Tepper

Making sure you're up in the middle of the night

2018-02-15

Pros

We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.

Cons

Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
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Payne (Mason)

Verified Reviewer

Moved to PagerDuty from Nagios

2016-04-20

It is nice to have pretty granular controls over who the alerts go to and when they escalate.

Pros

Control over my alerts Controls for team members and roles Integrated mobile app

Cons

Third party login used to be really rough to work with but it has improved a ton in the past few months.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
1 of 1 people found this review helpful
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Bryan Fehl

Verified Reviewer

Invaluable Service, Great Team!

2015-04-30

Our company does 24/7 monitoring of customer systems, and the ability to have an automated system contact us whenever there is an urgent issue has really helped push our service to the next level.

Pros

- Lots of useful integration with other apps, and a developer API. - Incredibly cost effective for how important the service is

Cons

- The only con i can think of is that setting up escalation levels is a little confusing at first. After working with it for about half hour it makes sense and you'll be setting up on call schedules quickly and easily.

Source: GetApp
2 of 2 people found this review helpful
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harmandeep singh sethi

Bulletproof Alerting

2018-01-18

Pros

Trustworthy notifications with user configurable channels.

Cons

Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
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Anonymous
(Computer Software company, 11-50 employees)

After hours queue management hasn't been easier

2018-03-24

If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.

Pros

Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

Cons

The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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francis mwaniki

Queuing of tasks has never been made easier.Security features is a dream come true to any business

2018-05-10

Pros

Integration with various networking softwares made it easy to effectively response on down time issues on time.

Cons

For beginners it can be very difficult to use because of the long documentation and installation was difficult at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
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David James

Verified Reviewer

Couldn't work without it

2015-04-30

Whatever monitoring system you use, if you care about alerts getting acted on quickly, you need to hook it up with PagerDuty.

Source: GetApp
1 of 1 people found this review helpful
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John Phelps

Reliable solution for on-call duty

2018-06-12

Our team benefits through better management of our on-call schedule

Pros

I like the app and the notifications that are available.

Cons

locating the correct on-call calendars is a bit cumbersome. The UI is a bit busy making 'first glance' assessments difficult

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
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Arthur Duarte

A very good tool in order to enable to you to have consistent alerts.

2018-01-18

Pros

You can integrate it with many tools and you can also set schedules for people to receive notification and also set organization level for alerts.

Cons

If you have someone on-call that doesn´t fall into the normal way in order to receive alerts, the system mais not be able to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
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Anonymous
(Computer Software company, 51-200 employees)

The integration with Slack is a MUST!

2018-04-16

Pros

Also, Slack integration!!!

Cons

I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
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Anonymous
( company, 501-1000 employees)

Great product to make sure things are taken care of in emergencies!

2018-01-16

Pros

Hands down it is the greatest incident reporting tool out there.

Cons

The ONLY downside I can think of would be the ease of use. It can be a little funny to navigate, but that's really not an issue for most of us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
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Anonymous
( company, 501-1000 employees)

Excellent product. Everything you need, nothing you don't.

2018-01-19

Pros

Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.

Cons

Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
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Daniel Umecker

Mostly positive experience. I believe the functionality could be enhanced further.

2018-03-20

Pros

I get alerted properly and it's easy to acknowledge incidents.

Cons

I'd like to see it integrate with our ticketing system better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
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Pascal Laporte

Great way to call somebody when something goes wrong

2018-03-14

Pros

Great and simple api. PagerDuty will fit easily with pretty much any software.

Cons

Escalation rules are sometimes really hard to properly configure. Is it difficult to see in what order people will be called

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
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Anonymous
A verified reviewer

I have used pagerduty in my previous assignments. It¿s really a cool tool and on time.

2018-01-10

Pros

Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything.

Cons

Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Fernando Battistella

Verified Reviewer

Cant live without it

2015-05-06

How could we live without it? Who would tell me that stuff broke in the middle of the night?!

Pros

- Awesome alerting system - Integrates with pretty much everything - Oncall rotation is sooo easy

Cons

- Lack of sleep ? :)

Source: GetApp
1 of 1 people found this review helpful
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Daniel Bartholomew

Verified Reviewer

Bulletproof Alerting

2015-04-30

Handling changes to rosters is easy and comfortable.

Pros

Trustworthy notifications with user configurable channels.

Cons

There is some rigidity to the scheduling which has some obvious workarounds that work for us.

Source: GetApp
2 of 2 people found this review helpful
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Piyush Jha

Good tool for production support

2018-01-18

PagerDuty is used throughout our Technology department mainly for Production Support.

Pros

PagerDuty allows for robust customization for escalation policies and time between escalation.

Cons

There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
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Anonymous
( company, 501-1000 employees)

My team uses this for on-call rotation notification and application monitoring

2018-03-09

Pros

It hooks into services like New Relic and Node Ping, provides many different ways to notify an individual if there's an alert, and has a good escalation policy for un-acknowledged alerts.

Cons

The UI can be confusing at times, when you want to see a calendar of who is on call, it seems to be mixed up with many other teams and there's no easy/fast way to just see my own team.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
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Kristen Roessler

Great Automated On-Call Schedule Program

2016-11-08

Pager Duty is a great web-based application that allows you to set up automated on-call schedules.

Pros

It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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