PagerDuty Pricing Plan & Cost Guide

PagerDuty

Incident Management & Operations Performance Software

4.59/5 (170 reviews)

PagerDuty Pricing

Starting from: $10.00/month

Pricing model: One Time License, Subscription

Free Trial: Available (No Credit Card required)

Starter: $10/month billed monthly or $10/month billed annually for up to 6 users
Platform: $35 per user/month billed monthly or $29 per user/month billed annually
Platform business: $47 per user/month billed monthly or $39 per user/month billed annually
Enterprise: $119 per user/month billed monthly or $99 per user/month billed annually

View Pricing Plans Free Trial

Competitors Pricing

eBridge Connections Accounting Integration

Starting from: $300.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

AppsWatch

Starting from: $9800.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

K3

Pricing model: Subscription

InternetVista

Starting from: $2.48/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Software License Manager

Starting from: $2.00/year
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does PagerDuty compare with other IT Management apps?

Subscription plan?

PagerDuty



97% of apps offer a
subscription plan

Free trial?

PagerDuty



91% of apps have a
free trial

Free plan?

PagerDuty



35% of apps have a
free plan

Pricing Comparison

IT Management app prices shown are $/month




PagerDuty Pricing Reviews

Pros
  • Flexibility of configuration. Integration with other systems.
  • That it was easy to setup and configure. The cost was a driver.
  • Works consistently, never had an outage, straightforward to setup
  • - Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app
Cons
  • - Pricing is a bit more than some competitors
  • After a few years the price started to increase.
  • It is not the easiest to obtain additional licensing.
  • Nothing really. The pricing is fair, the reliability is flawless.
99%
recommended this to a friend or a colleague

23 reviewers had the following to say about PagerDuty's pricing:

Nizam Shamsudin

Want to receive less complaints from management about response time?

Reviewed 2015-05-01
Review Source: GetApp

Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime. Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc). Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems. With the scheduling feature, your team will be able to monitor the servers' health 365/24/7. With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty. The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none. Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.

Pros
1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

Cons
Pricing (its value over cost depends on the potential revenue loss for your business)

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

Adam O'Connor

One of the best all around alert management services

Used occasionally for less than 6 months
Reviewed 2019-11-11
Review Source: Capterra

I really enjoyed it and feel it's one of the best alert management services for small - medium sized teams. The only downside was the cost per user if you want all the bells and whistles.

Pros
The best UI/UX hands down. I have used several services and often they are complicated. Out of fairness, alert management can get complex. Even so I felt PagerDuty had the best UI and configuration.

Cons
The pricing. It was the most expensive for us and ultimately led us to leave for another service that had pricing that better fit the situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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PagerDuty

Incident Management & Operations Performance Software

Anthony Gibbons

It just works

Reviewed 2015-05-01
Review Source: GetApp

When setting up the monitoring and altering for our company, I tested out various services. As soon as I tested PagerDuty, I knew we had found what we were looking for. The ease of integration and flexibility of on call rotas is fantastic. To add to this, the price is very low and this really helped us as a startup. I would recommend the service to anyone that needs real time alerting for their applications. With PagerDuty hooked up to New Relic, Site 24x7 and SCOM, I feel really confident that the right people will be alerted whenever we have a problem on our platform.

Pros
- Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app

Cons
I really can't think of any improvements that can be made that would improve this service any further for me. As long as the app and service continue to develop and improve at the same rate, I will be a happy customer.

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

Anonymous

Excellent product. Everything you need, nothing you don't.

Used weekly for 2+ years
Reviewed 2018-01-19
Review Source: Capterra

Pros
Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.

Cons
Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.

Rating breakdown

Value for money
Ease of use
Features

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PagerDuty

Incident Management & Operations Performance Software

De Ville Weppenaar

PagerDuty is the perfect solution for managing our production support team

Used weekly for 1-2 years
Reviewed 2019-11-19
Review Source: Capterra

PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Pros
- Great integration support - Mobile app works great and continues to get frequent updates - Flexible configuration options without being overly complicated - Allows us to easily manage our after-hours roster and schedules - Ability to create incident reports is a great time saver

Cons
- Pricing is a bit more than some competitors

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

Chris Griffith

Pager Duty

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

Helps monitor critical systems and alerting

Pros
The alerting, even when you turn the volume down on your phone if an alerts triggers the volume will get turned back up for that alarm

Cons
After a few years the price started to increase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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PagerDuty

Incident Management & Operations Performance Software

Tom Esposito

Helps me sleep at night

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

PagerDuty keeps my entire team in the loop when something goes wrong with our app. We couldn't deliver the level of service that we do without PagerDuty

Pros
I love that Pagerduty has integrations with all of the application monitoring tools that we use. If anything starts to act up, Pagerduty makes sure we are aware of it.

Cons
Nothing really. The pricing is fair, the reliability is flawless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

Carl S-Ch

PagerDuty overall experience

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

Reducing SLA times in emergency cases, easily getting timestamps and other information (type of alerts)

Pros
Good uptime, easy integration with other services for oncall and monitoring. Also has easy scheduling, nice phone app.

Cons
pricing model (seriously, the price jump per user is completely ridiculous), API limitations - are you supposed to test a prduct properly with larger scale if you don't have basic API implementations available?

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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PagerDuty

Incident Management & Operations Performance Software

Rafael Bagmanov

Pretty much satisfied.

Used weekly for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

Live monitoring of a large production system, with hundreds of components. We are very satisfied with PD. Allows us to do everything we wanted with incident management

Pros
Good integration with grafana, zabbbix, etc Stable and reliable. Nagging factor that can't be ignored. Escalation levels are awesome.

Cons
Price tag. Takes a bit to master. The trial period can be a bit longer.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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PagerDuty

Incident Management & Operations Performance Software

Gero Schaefer

The one and only

Reviewed 2015-05-07
Review Source: GetApp

A few years ago we implemented PagerDuty in one of our departments, today we use it company wide. It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event. PagerDuty unified our companies on-call process and made it easy to manage and follow. No more forwarding phone numbers or handing "the phone" to the next person. End-user training is not required. The interface is self-explanatory.

Pros
- Fair pricing - Sad Trombone sound – when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)

Cons
- Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

Danny Fowler

An Excellent Service for Orgs with complex alerting needs

Used daily for 2+ years
Reviewed 2019-11-08
Review Source: Capterra

PagerDuty has met all of our needs to-date. We reassess vendors regularly, and have yet to try someone else.

Pros
PagerDuty has an incredible featureset that spans just about every "on call" use case you could dream up. They highlight new use cases regularly in blog posts and Account Management is pretty solid.

Cons
Pricing is far higher than competitors which makes it a tough pill to swallow with annual billing. There's not much focus on controlling costs and very little leniency on things like prorating user seats if we have a new hire (it appears to be billed as a full month). With the highest price point in the industry, Account Managers usually have leniency to retain customers by avoiding these nickel-and-dime approaches to billing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

David Panofsky

Good, but expensive

Used monthly for 2+ years
Reviewed 2019-11-12
Review Source: Capterra

Pros
Flexibility of configuration. Integration with other systems.

Cons
Cost per user. We would love to include everyone in the Engineering team in our support rotation, but the cost of adding users who would rarely be on call is cost prohibitive.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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PagerDuty

Incident Management & Operations Performance Software

Joe Dickens

Great software for smaller teams

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

With a small team supporting a global workforce we needed a way to enable our VIPs to get help at anytime without exposing to the general employee base. The features and functionality enable us to so this and enabled us to grow our services as the company grew.

Pros
That it was easy to setup and configure. The cost was a driver.

Cons
It is not the easiest to obtain additional licensing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

Scott Kelly

Integration w/ Calendars etc

Used daily for 2+ years
Reviewed 2019-11-08
Review Source: Capterra

Pros
Works consistently, never had an outage, straightforward to setup

Cons
No integration with common HR software or calendar software to automatically synchronize vacation with schedules. Would be a huge value-add if it could automatically adjust on-call schedules or provide alerts if someone schedules vacation when they are supposed to be on-call.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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PagerDuty

Incident Management & Operations Performance Software

Ross Donaldson

Hello from an SRE

Used monthly for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

PagerDuty is a service which allows my job to wake me up at 3am to be sad about malfunctioning computers. This means that PagerDuty is both something I rely on and low-key resent. It does its job well, and I yearn for the day when our stack is robust enough that I never have to remember PD exists ever again. ;-P

Pros
PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services. PD is reliable on iOS, Android, and via SMS and phone.

Cons
Managing calendars via the web UI is phenomenally hard, especially for modeling rotations of any complexity. For instance: we do a primary/secondary incident command rotation, in which the secondary handles day-time on-call and the primary handles off-hours. Currently, this requires us to model four different escalation policies, which would be horribly complex to manage *without* having teams in three time zones, which we do. We also suffer during outages for the lack of a "acknowledge all incoming pages" button. As an incident commander, when I'm trying to manage comms around incidents and system failures, having to *also* manage a pager going off every sixty seconds is, at best, horrendous. We badly need a "current status, open incident" that auto-acks whatever comes in and, say, converts them to summary push-notifications or some other "just an FYI, this other stuff happened" digest.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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PagerDuty

Incident Management & Operations Performance Software

Kenneth Decoteau

PagerDuty : A solution to almost every problem you didn't know you had yet

Used daily for 2+ years
Reviewed 2019-11-07
Review Source: Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be. Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler. Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves. No one noticed. Thanks to PagerDuty. And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Pros
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it. Handles real issues in real time with everything you need Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Cons
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point. PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone. Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

James Erickson

The standard in on-call notification

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

I have used pagerduty for years, and I have to say I use it as the gold standard for other notification services. So far, competitors either don't have nearly the same level of features, or cost a fortune.

Pros
Easy to set up. Inexpensive. Reliable. It has a number of integration options for various monitoring systems, and they are always adding more. They also have generic versioned APIs for any custom software you might bring to the table.

Cons
The Mobile app sometimes has issues refreshing when there is a lot of activity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

Jo Booth

From 10,000 emails to one actionable alert: PagerDuty

Reviewed 2015-04-30
Review Source: GetApp

I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...

Pros
Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

Cons
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing! While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

Michael Horstmann

Pager Duty - Proof you get what you pay for

Used daily for free trial
Reviewed 2018-10-10
Review Source: Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Pros
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Cons
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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PagerDuty

Incident Management & Operations Performance Software

Brian Barber-Laurin

Web UI could use better search functionality

Used monthly for 2+ years
Reviewed 2019-11-15
Review Source: Capterra

We have many different teams responsible for different parts of our business. Pagerduty allows us to easily setup many teams and many services have integration for pagerduty built in. It also just always works, I've never heard of some one not getting the call when pagerduty rang as long as there was reception.

Pros
It works. It is solid and gets the job done. It's not hard to manage users and it has integrations with tons of other services.

Cons
I often have a hard time tracking down alerts that didn't come to me. I have many times of the years had to track down alerts through the web ui that went to another team and I have to manually scroll through pages and pages of alerts sometimes even if I max out the values per page. An obvious search feature in the web ui based on alert name, team name, or time range would be extremely helpful for tracking down if alerts triggered as expected and exactly who they went to.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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PagerDuty

Incident Management & Operations Performance Software

Anonymous

Crucial and Fantastic

Reviewed 2015-04-30
Review Source: GetApp

I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".

Pros
First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful. But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.

Cons
I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out.

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

Bryan Fehl

Invaluable Service, Great Team!

Reviewed 2015-04-30
Review Source: GetApp

PagerDuty has been one of the most useful services we've purchased as a consulting firm. Our company does 24/7 monitoring of customer systems, and the ability to have an automated system contact us whenever there is an urgent issue has really helped push our service to the next level. The application is very easy to work with, changes take minimal time to implement, and if you have any questions, the product team is always incredibly helpful.

Pros
- Let's you set up on call rotations with multiple users. - The product can be set up to contact you in various ways sequentially (eg email first, then text, then call). - Lots of useful integration with other apps, and a developer API. - Incredibly cost effective for how important the service is. - Reliable! In three years I've never once ran into an issue where the system failed to contact a person, or where the application configuration was unavailable (that was unplanned).

Cons
- The only con i can think of is that setting up escalation levels is a little confusing at first. After working with it for about half hour it makes sense and you'll be setting up on call schedules quickly and easily.

Rating breakdown

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PagerDuty

Incident Management & Operations Performance Software

James Bain

Great but complex pricing and add-ons

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

Pros
PagerDuty has helped our business bring global teams onboard as we've completed several acquisitions this year. We've found onboarding to be easy and pain free.

Cons
The billing model and optional extras are both confusing and expensive. With over 500 users on our account, if I want just a select few to be "Super Admins" with access to the advanced analytics, I can't. I would need to upgrade all 500 users at a tremendous amount of money. I think PagerDuty need to do a better job at user segmentation and profiling, allowing upgrade and bolt-ons for selected users only.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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PagerDuty

Incident Management & Operations Performance Software