PagerDuty Pricing Plan & Cost Guide

PagerDuty

Incident Management & Operations Performance Software

4.56/5 (36 reviews)

PagerDuty Pricing

Starting from: $9.00/month

Pricing model: One-time License, Subscription

Free Trial: Available (No Credit Card required)

LITE - $9/MO per user, billed annually or $10 month-to-month
BASIC - $29/MO per user, billed annually or $34 month-to-month
STANDARD - $49/MO per user, billed annually or $59 month-to-month
ENTERPRISE - $99/MO per user, billed annually

Competitors Pricing

Loadster

Starting from: $299.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

ManageEngine AssetExplorer

Starting from: $795.00
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Rapise

Starting from: $899.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

PieSync

Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ManageEngine OpManager

Starting from: $595.00
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does PagerDuty compare with other IT Management apps?

Subscription plan?

PagerDuty



96% of apps offer a
subscription plan

Free trial?

PagerDuty



88% of apps have a
free trial

Freemium plan?

PagerDuty



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month




PagerDuty Pricing Reviews

Pros
  • - Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app
  • 1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler
  • - Fair pricing - Sad Trombone sound – when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)
  • Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.
Cons
  • Pricing (its value over cost depends on the potential revenue loss for your business)
  • - Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.
  • I really can't think of any improvements that can be made that would improve this service any further for me. As long as the app and service continue to develop and improve at the same rate, I will be a happy customer.
  • - The only con i can think of is that setting up escalation levels is a little confusing at first. After working with it for about half hour it makes sense and you'll be setting up on call schedules quickly and easily.
92%
recommended this to a friend or a colleague

7 reviewers had the following to say about PagerDuty's pricing:

Nizam Shamsudin

Want to receive less complaints from management about response time?

Reviewed 2015-05-01
Review Source: GetApp

Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime. Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc). Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems. With the scheduling feature, your team will be able to monitor the servers' health 365/24/7. With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty. The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none. Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.1) Alerts for all kinds of incidents 2) Integration with most of the common and popular monitoring and tech sites 3) Easy-to-use scheduler

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PagerDuty

Incident Management & Operations Performance Software

Anthony Gibbons

It just works

Reviewed 2015-05-01
Review Source: GetApp

When setting up the monitoring and altering for our company, I tested out various services. As soon as I tested PagerDuty, I knew we had found what we were looking for. The ease of integration and flexibility of on call rotas is fantastic. To add to this, the price is very low and this really helped us as a startup. I would recommend the service to anyone that needs real time alerting for their applications. With PagerDuty hooked up to New Relic, Site 24x7 and SCOM, I feel really confident that the right people will be alerted whenever we have a problem on our platform. - Low price - Excellent integrations - On call rotas - Escalation paths - Great iOS app

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PagerDuty

Incident Management & Operations Performance Software

Anonymous

Excellent product. Everything you need, nothing you don't.

Used weekly for 2+ years
Reviewed 2018-01-19
Review Source: Capterra

Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.

Read the full review


PagerDuty

Incident Management & Operations Performance Software

Gero Schaefer

The one and only

Reviewed 2015-05-07
Review Source: GetApp

A few years ago we implemented PagerDuty in one of our departments, today we use it company wide. It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event. PagerDuty unified our companies on-call process and made it easy to manage and follow. No more forwarding phone numbers or handing "the phone" to the next person. End-user training is not required. The interface is self-explanatory. - Fair pricing - Sad Trombone sound – when your systems let you down. - Great app - Great text to voice (nobody gets up for just another email)

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PagerDuty

Incident Management & Operations Performance Software

Jo Booth

From 10,000 emails to one actionable alert: PagerDuty

Reviewed 2015-04-30
Review Source: GetApp

I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...Simple setup and easy first alert. Comprehensive incident management, reporting and analytics to focus on what matters. Highly configurable alerting that is controllable by the recipient themselves. Easy escalation, resolution and communication features in mobile application and via the web. Well supported SMS and Phone alerting and incident management - Internationally Quick and easy support for the product - from a great PagerDuty team. Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.

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PagerDuty

Incident Management & Operations Performance Software

Anonymous

Crucial and Fantastic

Reviewed 2015-04-30
Review Source: GetApp

I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful. But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.

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PagerDuty

Incident Management & Operations Performance Software

Bryan Fehl

Invaluable Service, Great Team!

Reviewed 2015-04-30
Review Source: GetApp

PagerDuty has been one of the most useful services we've purchased as a consulting firm. Our company does 24/7 monitoring of customer systems, and the ability to have an automated system contact us whenever there is an urgent issue has really helped push our service to the next level. The application is very easy to work with, changes take minimal time to implement, and if you have any questions, the product team is always incredibly helpful.- Let's you set up on call rotations with multiple users. - The product can be set up to contact you in various ways sequentially (eg email first, then text, then call). - Lots of useful integration with other apps, and a developer API. - Incredibly cost effective for how important the service is. - Reliable! In three years I've never once ran into an issue where the system failed to contact a person, or where the application configuration was unavailable (that was unplanned).

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PagerDuty

Incident Management & Operations Performance Software